Name: El Beso Adults Only at Ocean Riviera Paradise - All Inclusive
Address: Carr Fed Chetumal Cancun km 296 Predio, Montecarlos Lt 7, 7-1 Xcalacoco, Playa del Carmen, QROO, 77710, Playa del Carmen, 77710
Telephone: 52-984-1591800
Rating: 7.8

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El Beso Adults Only at Ocean Riviera Paradise - All Inclusive, Playa del Carmen | Member Rates | Dyme

Free WiFiFree self parkingPool sun loungersFull-service spaFull-service spaSnack bar/deli

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Free breakfast, Meeting rooms, Full-service spa, Fitness facilities, Comprehensive recycling policy, Nightclub

Location

Playa del Carmen, MX

Escape to paradise at El Beso Adults Only at Ocean Riviera Paradise - All Inclusive, where luxury meets tranquility in the heart of Playa del Carmen.

Indulgent Spa Retreat

Rejuvenate your senses at our full-service spa, offering a variety of massages, body treatments, and facials, perfect for unwinding after a day in the sun.

Culinary Delights

Savor exquisite flavors at one of our 11 restaurants, including specialty Japanese cuisine at Sakura. Enjoy room service and relax poolside with a refreshing cocktail from our impressive selection of bars.

Exhilarating Amenities

Dive into leisure with our outdoor pool, tennis courts, and an energetic nightclub scene. Stay active with access to complimentary Wi-Fi and a dedicated concierge ready to cater to your every need.

Don’t miss your chance to experience this slice of paradise—book your stay today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.8

Very Good

148 reviews

Highlights

+Exceptional service
+Great food

Could Improve

–Housekeeping issues
–Air conditioning in restaurants

Cleanliness6.3

Some staff members were reported as rude, impacting the perception of cleanliness.

Service8.7

Lisandro and David were highlighted for their exceptional customer service throughout the stay.

Location8.3

The property location is appreciated, contributing positively to the overall experience.

Room Quality7.7

Rooms were generally nice, with an upgrade appreciated, despite issues with housekeeping.

Amenities7.8

The property and amenities were enjoyed, enhancing the overall stay.

Value for Money7.2

Reasonable for the experience, though some issues led to a slightly lower perception.

Food and Beverage8.3

Food received high praise, though some dining experiences were negatively impacted by heat in restaurants.

Overall Experience8.2

The overall experience was positive, with a couple of issues noted but overshadowed by great service.

Jason

Solo Traveller · Apr 2026

Adrian was the best part of it all… his attention to detail and service are reason enough for me to come back!

Liked:The property is huge… great restaurants and staff service. Love the el beso and privilege sections as that’s where I spent most of my time. Staff special mention for my butler this week, Adrian Martinez… amazing service and assistance!

Disliked:Bits of construction here and there (next door to my room), but it don’t bother my stay much at all.

via Nuitee

Stephanie

Couple · Mar 2026

Liked:Great stay at El Beso! 😊 The resort is very well maintained and everything was spotless. Our swim-up junior suite was spacious and perfect for relaxing. A special shoutout to Fernando & Lisandro from Concierge Department – their hospitality and service were outstanding, always friendly and attentive! The food was good, though a bit Americanized due to many guests from the US and Canada. The resort also makes a big effort to keep the beach clean and free of seaweed.

Disliked:We booked the El Beso adults-only areas expecting a quiet and relaxing atmosphere. However, the adults-only pool had loud music throughout the day, and many guests spent time at the swim-up bar drinking in the pool and participating in entertainment activities, which made it feel quite noisy. As a result, we spent most of our time at the beach. Although there is no adults-only section there, it was noticeably quieter than the El Beso pool area.

via Nuitee

Polina

Family With Children · Mar 2026

Disappointing Experience — Not a 5-Star Hotel

Liked:The grounds are large, well-maintained, and visually appealing. The rooms are also a decent size and comfortable enough for a stay.

Disliked:The towel service is very limited, operating only from 9am to 5pm, and by around 3pm fresh towels are often no longer available. The “adults-only” section is misleading—it consists of just one building and a pool, with no real separation from the rest of the resort. There are children everywhere, so it does not feel like an adults-only experience at all. Service at the restaurants is poor. At times, it is difficult to even get a waiter’s attention for something as basic as water. The reservation process for the Japanese restaurant is chaotic, with very long lines, and unfortunately the food does not justify the wait. Entertainment is very limited.

via Nuitee

Hugo

Couple · Mar 2026

Bad experience, far from a 5-star resort. Room smelled moldy.

Liked:The shuttle service within the hotel works well and is relatively fast.

Disliked:The room was old and smelled strongly of mold. An unpleasant experience from the very first moment. After talking to other guests, they said the same thing about the moldy smell. The food was below average. At a buffet, there are always good and bad things, but the quality was low. Only the pizzas, which were made to order, were of good quality. Even the à la carte restaurants were not of good quality and the food was not good. Reservations for themed restaurants were something I had never seen in any hotel before and that is a very negative point. You have to be awake when reservations open on the app, otherwise you will never be able to visit any of these restaurants. Even the Japanese restaurant has to be reserved in person from 8:30 a.m. on the same day. Ridiculous!!! The drinks in general were also not of great quality and there was no care taken in making the cocktails, the important thing was to make them quickly. The outdoor show areas are not well organized and there is not enough space for everyone. It seems that the hotel has a larger capacity than its infrastructure allows.

via Nuitee

Location

How to Find Us

Carr Fed Chetumal Cancun km 296 Predio, Montecarlos Lt 7, 7-1 Xcalacoco, Playa del Carmen, QROO, 77710

Playa del Carmen · MX

52-984-1591800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 8:00 PM.</li><li>A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. </li><li>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. </li><li>Guests under 18 years old are not permitted at this adults-only property. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>No pets and no service animals are allowed at this property. </li> </ul>

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Guest Reviews

What Guests Say

7.8

Very Good

148 reviews

Highlights

+Exceptional service
+Great food

Could Improve

–Housekeeping issues
–Air conditioning in restaurants

Cleanliness6.3

Some staff members were reported as rude, impacting the perception of cleanliness.

Service8.7

Lisandro and David were highlighted for their exceptional customer service throughout the stay.

Location8.3

The property location is appreciated, contributing positively to the overall experience.

Room Quality7.7

Rooms were generally nice, with an upgrade appreciated, despite issues with housekeeping.

Amenities7.8

The property and amenities were enjoyed, enhancing the overall stay.

Value for Money7.2

Reasonable for the experience, though some issues led to a slightly lower perception.

Food and Beverage8.3

Food received high praise, though some dining experiences were negatively impacted by heat in restaurants.

Overall Experience8.2

The overall experience was positive, with a couple of issues noted but overshadowed by great service.

Jason

Solo Traveller · Apr 2026

Adrian was the best part of it all… his attention to detail and service are reason enough for me to come back!

Disliked:Bits of construction here and there (next door to my room), but it don’t bother my stay much at all.

via Nuitee

Stephanie

Couple · Mar 2026

via Nuitee

Polina

Family With Children · Mar 2026

Disappointing Experience — Not a 5-Star Hotel

Liked:The grounds are large, well-maintained, and visually appealing. The rooms are also a decent size and comfortable enough for a stay.

via Nuitee

Hugo

Couple · Mar 2026

Bad experience, far from a 5-star resort. Room smelled moldy.

Liked:The shuttle service within the hotel works well and is relatively fast.

via Nuitee