Playa del Carmen · MX

BlueBay Grand Esmeralda-All Inclusive

Name: BlueBay Grand Esmeralda-All Inclusive
Address: Km 300 Carretera Federal Chetumal - Puerto Juarez., Playa del Carmen, CP77710
Telephone: +52 984 877 4500
Rating: 7.6

7.6

Very Good623 reviews

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, MX

Private Beach Access and On-site Spa

Nestled in the Riviera Maya district, BlueBay Grand Esmeralda boasts exclusive private beach access and a rejuvenating on-site spa.

Variety of Dining Options and Sea View Rooms

Indulge in culinary delights at several specialty restaurants and unwind in rooms overlooking the breathtaking sea. Each room is equipped with modern amenities like satellite TV, minibar, and safety deposit box.

Exciting Activities and Family-friendly Amenities

From thrilling water sports like snorkeling and windsurfing to a relaxing gym and sauna, guests can enjoy a range of activities. Families can bond over games in the game room or explore the kids club.

Experience the perfect blend of luxury and adventure at BlueBay Grand Esmeralda - book now for an unforgettable stay!

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Location

How to Find Us

Km 300 Carretera Federal Chetumal - Puerto Juarez.

Playa del Carmen · MX

+52 984 877 4500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

*Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Any reservation of 6 or more rooms will be considered a group, and special conditions will apply, which may include additional supplements or a reservation guarantee. Check-in time is at 3:00 PM. For early arrivals additional charges apply Check-out time is 12:00 PM. For late check out additional charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

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Playa del Carmen · MX

BlueBay Grand Esmeralda-All Inclusive

7.6

Very Good623 reviews

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Playa del Carmen, MX

Private Beach Access and On-site Spa

Nestled in the Riviera Maya district, BlueBay Grand Esmeralda boasts exclusive private beach access and a rejuvenating on-site spa.

Variety of Dining Options and Sea View Rooms

Exciting Activities and Family-friendly Amenities

Experience the perfect blend of luxury and adventure at BlueBay Grand Esmeralda - book now for an unforgettable stay!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

623 reviews

Highlights

+Friendly staff
+Nice pool and gardens
+Good value for money

Could Improve

–Poor transport service
–Room quality not as expected
–Missing promised amenities

Cleanliness7.2

Some mentions of cleanliness being acceptable, but issues noted with broken machines in the gym.

Service8.2

Generally positive feedback about staff kindness and attention.

Location8.2

Natural surroundings mentioned positively, though airport transport issues raised.

Room Quality6.1

Room photos not matching reality, some disappointment regarding promised amenities.

Amenities7.7

Pleasant amenities noted like the pool and gardens, but some equipment issues in the gym.

Value for Money8.1

Overall a good deal for the price paid, positive remarks about affordability.

Food and Beverage8.2

Food quality and variety appreciated, though some dining options limited during December.

Overall Experience7.2

Experience mixed due to several complaints, but some positives noted.

Amir

Solo Traveller · Sep 2026

It is worth what you pay.

Liked:The people are so friendly, just one guy that drives the cars, he was always kind of miserable, however their colleagues did really well. The room is clean and the bed is comfortable. You always have a place to eat.

Disliked:They did not give us a ride after our room extension even though we checked out we had to walk all the way to the room after a long day. The TV's are so cheap, they are smart tv, but they don't work. It would be better for them to cancel their cable and go with TV's that can be used by the guest.

via Nuitee

clairabellax

Family · Aug 2026

Great stay!

Liked:We recently stayed at this hotel in Mexico and overall had a great experience. The grounds are extremely tidy, beautifully maintained, and full of wildlife, which made walking around the resort really lovely. The rooms were clean, modern, and comfortable, and the pool area was just as impressive — spotless, plenty of loungers, and never felt overcrowded. The entertainment team were fantastic, especially with the kids. Fun, friendly, and always creating a good atmosphere. There was a lot of sargassum seaweed on the beach, and at times the smell was quite strong, almost like sewage. This isn’t the hotel’s fault at all — it’s a well‑known issue across Mexico that has worsened over the years. The hotel did have nets out and were clearly trying to manage it as best they could. The resort is huge, so be prepared for a bit of walking. It can be a long walk from the rooms to the breakfast buffet and Restaurants, although the hotel does offer a buggy service every 15 minutes. They can fill up quickly, so investing in a few more would make a big difference. The Black & White Bar offers evening entertainment, but it’s uncomfortably hot inside with no air‑conditioning. One of the breakfast buffet restaurants was the same. Thankfully, all the other restaurants had proper aircon, so dining was comfortable. Food overall was great, though we expected a wider variety of fruit. We had no issues booking restaurants, and every member of staff we met was friendly, welcoming, and accommodating. There is a gorgeous coffee shop onsite which I would definitely recommend visiting. We enjoyed both the pools, one is more chill, however they closed the bar at 3. Despite a few areas that could be improved, we really enjoyed our stay. I’d rate this hotel 4 out of 5 stars — not quite a 5‑star experience yet, but with a few tweaks it could be amazing.

via tripadvisor

802svitlanaz

Family · Aug 2026

Horrible and not welcoming hotel

Liked:I booked Blue Bay Grand Esmeralda with tripcentral , Sandra was the agent. My experience was horrible, disappointing, frustrating and only negative emotions instead relaxation and getting piece of mind in my vacation, which wasn't easy to get with our busy lifestyles. The restaurants, dining, staff member, bars were good, no complains. The beach was horrible, horrible and horrible security and I am not exaggerating at all! When we arrived with 4 hours of delay, at evening we got the room, with was very distant from the beach, we had to take trolly , cause it is about 15 min to walk. The next morning, after we woke up, we went to the beach. There weren't any free longe chairs, everything was occupied, because the longe chairs were in limited amount. I was so tired, and hot , due to walk-in 15 minutes and was ready to sit just on the send. But, I could not find any umbrella, the resort doesn't have umbrellas! It is ridiculous: no umbrellas and no chairs! I went to VIP side, which is right beside , on our property, only with the signage VIP, and set down on the longer. Right away security guards approached and let me know if I don't leave this chair I would pay fine $200. On my question " Where could I sit and ?" , he answered " Go to the lobby and ask the management ". It was rude and silly answer. Near the pool, the situation is the same, the umbrellas and chairs are in so limited amount. I even don't mention the fact, that seaweed is infesting all beach , so the swimming is impossible . I get it, it is not the resort's fault. I got conversation with the customer service at front desk and Air Canada rep, but it was pointless and disappointing again. So, the swimming in the ocean is impossible at all, and it was my main purpose of this Trip. After couple days, I got advice from people, if I want to get sit anywhere , I have to go at 6 am and put a towel on the chair, that what everyone is doing. So, what can you say? Is it relaxing vacation? No, not at all. I was crying at first day and felt so hopeless and vulnerable. Another one day, we were walking along the beach with others people and saw some free chairs but with one shoe or just piece of cloth on each of it. Only we landed on those chairs, some people came and started yell at us " Don't you see shoe on it?" So, I recommend, never go to this disgusting hotel with heartless security guys , the Blue Bay Grand Esmeralda, in Mexico. Why travel agents even sell tours there? So, I wasted my precious time and money and get distress instead.

via tripadvisor

Departure800529

Family · Jul 2026

Frustrating experience overall.

Liked:Not as great as it looks in the photos. We could not get a pool chair as towels were left on them all day since 6 am. Their hotel shuttle was to pick us up from our room in the wee hour of the morning for our return trip to the airport, but did not arrive. We ended up walking several blocks, in the dark, with our luggage, to the lobby. We upgraded our rooms through Air Canada Vacations for $590, but were told by the hotel that garden view room upgrades did not exist. The staff and the Air Canada representative were unwilling to help with this issue. Very disappointing indeed.

via tripadvisor

Location

How to Find Us

Km 300 Carretera Federal Chetumal - Puerto Juarez.

Playa del Carmen · MX

+52 984 877 4500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.