Palms at Wailea

Negative mention: an alternative unit was described as 'dirty' in the last-minute rebooking; suggests notable cleanliness concerns for that replacement unit.

Mixed reports: check-in communications and booking-email handling were poor (had to call twice, unit number/code issues), but staff answered the phone promptly both times and were reachable; overall rated high to reflect responsiveness when contacted while acknowledging initial communication gaps.

Very positive: reviewers repeatedly praised the location and view—close to Wailea and beaches, not in the most crowded area of Kihei, with great ocean views and sunsets.

Mixed-to-negative: unit described as dated (chairs, sliding screen doors, mattress), living room reported as warm with only a fan, and the alternative offered had minimal natural light and old furnishings.

Positive: pool and gardens are noted as nicely kept; unit features a large apartment and a nice balcony with ocean views—some in-unit comfort issues (fan vs. AC) but on-property amenities are strong.

Generally favorable given location, size and views, but negatively impacted by the last-minute cancellation and the poor condition of the offered alternative.

Not mentioned in the reviews; assigned the target/neutral rating.

Mixed overall: excellent location, views, and on-site amenities contributed strongly to positive stays for some guests, while a last-minute cancellation and a dirty/dated replacement unit caused a seriously negative experience for another; net effect is positive but tempered.