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The Westin Cozumel

Cozumel · MX

The Westin Cozumel

8.4
Excellent403 reviews
  1. Hotel Collection
  2. /Hotels in Cozumel
  3. /The Westin Cozumel
Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Meeting rooms, Full-service spa, Fitness facilities, Proposal/romance packages available, Express check-out, Comprehensive recycling policy

Location

Cozumel, MX

Experience the ultimate getaway at The Westin Cozumel, where luxury meets relaxation in beautiful coastal surroundings.

Spa Indulgence

Pamper yourself at our rejuvenating spa, offering a range of massages, body treatments, and facials to revitalize your body and soul.

Culinary Delights

Savor local and international cuisine at our on-site restaurant, Cuzamil, while enjoying the convenience of 24-hour room service and a refreshing poolside bar.

Recreation and Relaxation

Unwind in our outdoor pool, invigorate your senses in the sauna, or stay active in our 24-hour fitness center, with complimentary internet and personalized concierge services to meet all your needs.

Elevate your vacation experience – book your stay at The Westin Cozumel today!

Loading rooms and rates...

Location

How to Find Us

Carretera Costera Norte Km. 4.8, Cozumel, QROO

Cozumel · MX

52-987-8729200

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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THE WESTIN COZUMEL

Guest Reviews

What Guests Say

8.4

Excellent

403 reviews

Highlights

  • +Excellent food
  • +Great service from specific staff

Could Improve

  • –Cleanliness issues
  • –Inconsistent service from front desk
Cleanliness4.5

The room was filthy with hair and debris, indicating a significant issue with cleanliness.

Service9.2

Overall service was mixed, but a manager addressed issues satisfactorily and several staff members were delightful.

Location9.0

The location offers great views and nearby snorkeling opportunities.

Room Quality8.6

Rooms were generally found to be comfortable, with an amazing bedding experience.

Amenities8.8

The pool and snorkeling amenities were enjoyed, though some experiences were negative.

Value for Money9.0

Considering the overall quality of the stay, guests reported it as good value.

Food and Beverage9.3

Food quality was praised, especially local dishes like habanero soup and hamburgers.

Overall Experience8.8

Mixed experiences, but generally enjoyable with standout service from staff.

Juliana

Family With Children · May 2026

6

family friendly and quiet hotel

Liked:Small hotel, family friendly, nice little beach
Disliked:Food options very poor and catered for “us customers “ with fried and fast food options, no local Mexican true food options, not even local sparkling water like topo Chico. No good wine selection. We felt the hotel was understaffed. Quality of only options of sea food like ceviches, was not good. Did not feel fresh and my husband got food poisoning

via Nuitee

jojomaas

Couples · Apr 2026

8

We will be back!

Liked:We stayed at the Westin for 10 days. I want to first say the staff was amazing! Fucundo was the best bartender always smiling! Jorge and Hilario were also great! The beach waiters Fernando and Axel were attentive and worked so hard. We were there over Easter week so there were more family and kids which was not ideal. The adult only rooftop pool was a nice retreat and when parents tried to bring their kids the bartenders were great about not allowing it. Beach chairs (especially umbrellas) were harder to get especially on days they allow cruise people to have day passes. Get your chair early and put more than a towel down. The rooms were clean and comfortable. There was a few issues with the AC the week we stayed. And pro tip if you like hot showers turn the shower on at least 5 minutes in advance. The food was good but with only 2 restaurants to choose from did get a little boring. The wine list (for a fee) was frustrating. It took 5 tries before I found a bottle I wanted that they actually had. The all inclusive package does not include top shelf liquor. So your vodka is Stoli and Absolut, bourbon is Jack, tequila is Jose and Don (which was great). Tito’s was considered top shelf (smh). For my fellow scuba divers. The Pro Dive onsite experience was not ideal! They wouldn’t tell you if they had a dive for the next day until the afternoon before so twice we were scrambling to find a dive in town. Next time I will schedule all my dives in town with either Scuba Life or Cozumel divers.

via tripadvisor

mollyrM722NC

Solo Travel · Apr 2026

10

Spa at the Westin

Liked:I booked the massage, facial, body scrub package at the spa and it was the best service ever. I highly recommend Ruth, she was amazing and truly made the experience perfect.

via tripadvisor

PamA120

Family · Apr 2026

10

Another great week at Westin Cozumel

Liked:We had another great week at The Westin Cozumel. We travelled via Air Canada from March 22 - 29, 2026. We have been multiple times to Cozumel & this is our third time @ the Westin. We love this hotel because it is a very short distance from the airport & is small is comparison to other resorts on the island. It is also a short taxi ride to the main town & square. We were given room 912 which is a beautiful room on the north corner of the building. Make sure you get a room with a balcony so you can witness the spectacular views and the most amazing sunsets. Our room had a comfortable king bed, plenty of hot water & robes. Special thanks to Joseph & Rosendo for the special attention they gave us when having dinner @ both Gaviotas & Cuzamil restaurants. Thanks to Vickie at the pool bar for her excellent service. Thanks to Osvaldo in the lobby bar for making amazing martinis & special shooters for our fun loving group. Can't wait to come back

via tripadvisor