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The Westin Cozumel

Cozumel · MX

The Westin Cozumel

8.8
Excellent511 reviews
  1. Hotel Collection
  2. /Hotels in Cozumel
  3. /The Westin Cozumel
WiFi availableFree WiFiParkingFree ParkingStreet parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Air conditioning

Location

Cozumel, MX

Luxurious Amenities and Activities

Discover a paradise at The Westin Cozumel with its private beach, outdoor pool, and water sports facilities. Guests can indulge in free snorkeling daily and relish delicious meals at the on-site restaurant.

Convenient Services

With free WiFi throughout the property and complimentary snorkeling equipment, The Westin Cozumel ensures a comfortable stay. The 24-hour front desk is always available to cater to your needs promptly.

Exciting Surroundings

Immerse yourself in thrilling activities like golfing, snorkeling, and diving near the hotel. Explore nearby attractions such as Isla Pasion Weddings and Faro Celarain for an unforgettable experience.

Book your stay at The Westin Cozumel now for a memorable and luxurious getaway.

Loading rooms and rates...

Location

How to Find Us

Carretera Costera Norte Km 4.8

Cozumel · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note: Snorkeling gear for 30 minutes daily included per person.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.8

Excellent

511 reviews

Highlights

  • +Very friendly, attentive staff (Jerso, Javier highlighted)
  • +Private beach with clear water and good snorkeling
  • +Rooms very clean and comfortable
  • +Well-kept beach with little seaweed in July
  • +Good amenities that made guests feel at home
  • +Quiet resort atmosphere, not overcrowded

Could Improve

  • –Food quality and variety poor; repetitive all-inclusive offerings
  • –At least one reported case of food poisoning and perceived lack of hotel response
  • –Lobby under construction during some stays
  • –Common areas and elevators lacked adequate AC and felt warm
  • –One strong recommendation not to go (very negative Spanish review)
Cleanliness9.4

Rooms repeatedly described as 'super clean' and comfortable in multiple reviews; cleanliness is a clear strength.

Service9.8

Numerous reviews praise staff by name (Jerso, Javier) and describe employees as friendly, attentive and accommodating; very strong service sentiment.

Location9.7

Private beach, clear water and good snorkeling mentioned several times; location and beach access are standout positives.

Room Quality9.1

Rooms described as comfortable and very clean; overall room quality sentiment is strongly positive.

Amenities9.6

Guests explicitly noted they loved the amenities and that the hotel 'felt like home' for a short while; amenities viewed very positively.

Value for Money8.0

Mixed signals: positive overall stays but complaints about food variety, all-inclusive value, and lack of refund for problems lower perceived value somewhat.

Food and Beverage5.2

Multiple strong negative reports: very poor variety/repetitive offerings and at least one severe food poisoning incident; food & beverage is the weakest category.

Overall Experience9.6

Most guests report an enjoyable getaway, praising staff, cleanliness, and beach; a few serious negative experiences (notably food-related) temper but do not dominate the overall sentiment.

LucyK34

Business · Aug 2026

10

Room cleaning

Liked:Very clean and well organized! Our cleaner did a beautiful job of fixing our room up for us everyday and creating little animals and decorations out of towels and things for her! She loved it!

via tripadvisor

N5647BQamjada

Couples · Aug 2026

10

Excellent hotel in Cozumel

Liked:My wife and I stayed here and had an excellent time in Cozumel. The hotel is beautiful, and the beach is stunning. The water is incredibly clean and crystal clear blue. Even when other beaches in Cozumel have significant amounts of seaweed, this beach had very little, which made our experience even more enjoyable.Both pools are beautiful, and we loved spending time swimming and relaxing by them. The staff was friendly, welcoming, and attentive throughout our stay. One waiter in particular, Vicky, stood out for being exceptionally friendly, efficient, and professional.Overall, we had a wonderful experience and would highly recommend this hotel to anyone visiting Cozumel.

via tripadvisor

tonyah993

Couples · Aug 2026

10

Amazing service

Liked:This place was perfect. We enjoyed our time together here. It is just what we needed. We had the pleasure of having Vicky as our service for a few days. She made our time at the pool and the snack bar very memorable. With amazing staff like her we can't wait to come back.

via tripadvisor

Adventure23662734677

Couples · Aug 2026

10

Easygoing atmosphere

Liked:The, hotel amenities are fantasic. The staff are very patient and understanding. Also of note, Vicky at the snack bar, served us drinks with a big smile and was very kind to us on our honeymoon. Thanks, for the good times! Will come again.

via tripadvisor

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