The Westin Cozumel

Rooms repeatedly described as 'super clean' and comfortable in multiple reviews; cleanliness is a clear strength.

Numerous reviews praise staff by name (Jerso, Javier) and describe employees as friendly, attentive and accommodating; very strong service sentiment.

Private beach, clear water and good snorkeling mentioned several times; location and beach access are standout positives.

Rooms described as comfortable and very clean; overall room quality sentiment is strongly positive.

Guests explicitly noted they loved the amenities and that the hotel 'felt like home' for a short while; amenities viewed very positively.

Mixed signals: positive overall stays but complaints about food variety, all-inclusive value, and lack of refund for problems lower perceived value somewhat.

Multiple strong negative reports: very poor variety/repetitive offerings and at least one severe food poisoning incident; food & beverage is the weakest category.

Most guests report an enjoyable getaway, praising staff, cleanliness, and beach; a few serious negative experiences (notably food-related) temper but do not dominate the overall sentiment.