Name: The Westin Cozumel
Address: Carretera Costera Norte Km. 4.8, Cozumel, QROO, Cozumel
Telephone: 52-987-8729200
Rating: 8.4

The Westin Cozumel | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Meeting rooms, Full-service spa, Fitness facilities, Proposal/romance packages available, Express check-out, Comprehensive recycling policy

Location

Cozumel, MX

Experience the ultimate getaway at The Westin Cozumel, where luxury meets relaxation in beautiful coastal surroundings.

Spa Indulgence

Pamper yourself at our rejuvenating spa, offering a range of massages, body treatments, and facials to revitalize your body and soul.

Culinary Delights

Savor local and international cuisine at our on-site restaurant, Cuzamil, while enjoying the convenience of 24-hour room service and a refreshing poolside bar.

Recreation and Relaxation

Unwind in our outdoor pool, invigorate your senses in the sauna, or stay active in our 24-hour fitness center, with complimentary internet and personalized concierge services to meet all your needs.

Elevate your vacation experience – book your stay at The Westin Cozumel today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

403 reviews

Highlights

+Excellent food
+Great service from specific staff

Could Improve

–Cleanliness issues
–Inconsistent service from front desk

Cleanliness4.5

The room was filthy with hair and debris, indicating a significant issue with cleanliness.

Service9.2

Overall service was mixed, but a manager addressed issues satisfactorily and several staff members were delightful.

Location9.0

The location offers great views and nearby snorkeling opportunities.

Room Quality8.6

Rooms were generally found to be comfortable, with an amazing bedding experience.

Amenities8.8

The pool and snorkeling amenities were enjoyed, though some experiences were negative.

Value for Money9.0

Considering the overall quality of the stay, guests reported it as good value.

Food and Beverage9.3

Food quality was praised, especially local dishes like habanero soup and hamburgers.

Overall Experience8.8

Mixed experiences, but generally enjoyable with standout service from staff.

V7201BAtarab

Friends Getaway · Jun 2026

Delightful Retreat

Liked:We had the most relaxing stay at the Westin! My favorite place to dine there was near the water. Margarita was our server each morning and she was so kind and helpful. She was so sweet and even brought us a treat on our last morning.

via tripadvisor

OnAir559174

Family · Jun 2026

Westin Cozumel Spa

Liked:Westin Cozumel Spa was spectacular! Nadine was my massage therapist and I would say out of all the massages and experiences I’ve ever had…she is the best. Yes, even compared to the Ritz! Thank you, Nadine, for resetting me with a wonderful experience. Sincerely….Judi

via tripadvisor

beccaholly3790

Family · Jun 2026

Best hotel in Cozumel

Liked:This is our 3rd time here and it’s always an excellent experience. All inclusive is the way to go. The staff are always so kind and helpful. Santiago is the best waiter at the pool and beach area! You can tell he truly takes pride in his job and is a hard worker. We are a large group in our family and we ordered a bunch of food and drinks from the snack bar. He was always attentive and made sure we had what we wanted. Vicky also works in the pool/beach snack bar area and is very kind and takes great care of us too! The rooms are always clean and comfortable. Lorenzo cleaned our room and went above and beyond to leave little details like extra water bottles and towel animals that our daughter loved! The main lobby area and the restaurants are clean as well. The food at the restaurants is tasty and even if you want something that isn’t on the menu, they can accommodate you. We enjoyed the breakfast buffet, the hostess always greeted us with a smile and the waiters and waitresses were all attentive and kind as well. I wish I knew their names to give them a shoutout too. While we enjoy eating at local restaurants in town too, we enjoyed eating dinner at the restaurants at the hotel. There are 2 restaurants and they alternate nights on which one is open. Moguel attended to us at dinners and also went above and beyond to make sure we had an excellent experience. We were celebrating some birthdays and he made sure they were extra special. The location is perfect, only about 10 minutes from the airport. Overall it’s a quiet and chill resort that is great for families. If you are looking to relax and be treated well, this is the place to be. Don’t forget to tip the staff well! They all work really hard and deserve it.

via tripadvisor

933judea

Couples · Jun 2026

Relax and enjoy yourself! In Cozumel

Liked:We are currently on day 4 of our 7 day stay at The Westin Cozumel, and it has been absolutely wonderful from the moment we arrived. If you are looking for a relaxing, chill vibe away from the heavy crowds, this is the perfect tropical escape. Opting for the all-inclusive package was the best decision. The food and drinks have been fantastic, but what truly elevates the experience is the exceptional hospitality. Shout outs to Jorge at the lobby bar and Israel at the restaurant, as well as Fernando—they have taken such amazing care of us, providing top-notch service and making us feel incredibly welcome every single day. A few other highlights: Comfortable Rooms: Our room is spotlessly clean, modern, and very well-maintained. Coming back to such a fresh space every day is a huge plus. The Vibe: The entire property has a peaceful, laid-back energy that makes it incredibly easy to completely unwind. Outstanding Value: The convenience of the all-inclusive plan combined with the stunning ocean views makes this place a hidden gem.We still have a few days left, but we are already so happy we chose this resort. Highly recommend!

via tripadvisor

Location

How to Find Us

Carretera Costera Norte Km. 4.8, Cozumel, QROO

Cozumel · MX

52-987-8729200

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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