Cozumel · MX

Zel Cozumel

Name: Zel Cozumel
Address: Carretera Costera Norte Km. 5.8, Cozumel, 77600
Telephone: +52 987 872 9870
Rating: 8.4

8.4

Excellent496 reviews

RestaurantSwimming poolOutdoor poolSpa/wellness centerSpa/wellness center servicesBar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Air conditioning, Fitness center, Swimming pool, 24-hour front desk, Restaurant

Location

Cozumel, MX

Luxurious All-Inclusive Resort

Experience the beauty of Cozumel at Meliá Cozumel, an impressive all-inclusive resort with comfortable rooms, spectacular pools, and lush tropical gardens. Indulge in exquisite international cuisine at excellent restaurants, rejuvenate at the fully equipped spa, and stay active at the modern gym.

Beachfront Paradise

Located next to a white sand beach and turquoise waters, Meliá Cozumel offers total comfort in spacious facilities. Relax and unwind in this unparalleled environment, with a variety of activities and entertainment for both children and adults.

Unforgettable Family Vacation

Create cherished memories with your family in the Caribbean at Meliá Cozumel. With a range of amenities and a special program for all ages, your vacation here will be truly exceptional.

Book now for an unforgettable stay at Meliá Cozumel!

Loading rooms and rates...

Location

How to Find Us

Carretera Costera Norte Km. 5.8

Cozumel · MX

+52 987 872 9870

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

All cots are subject to availability. When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Cozumel · MX

Zel Cozumel

8.4

Excellent496 reviews

RestaurantSwimming poolOutdoor poolSpa/wellness centerSpa/wellness center servicesBar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Air conditioning, Fitness center, Swimming pool, 24-hour front desk, Restaurant

Location

Cozumel, MX

Luxurious All-Inclusive Resort

Beachfront Paradise

Unforgettable Family Vacation

Create cherished memories with your family in the Caribbean at Meliá Cozumel. With a range of amenities and a special program for all ages, your vacation here will be truly exceptional.

Book now for an unforgettable stay at Meliá Cozumel!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

496 reviews

Highlights

+Friendly and helpful staff
+Great activities for kids and families

Could Improve

–Inconsistent service
–Limited dining options

Cleanliness7.6

Issues with the water quality affecting perception of cleanliness.

Service8.9

The staff was attentive, kind, and contributed positively to the overall experience.

Location8.6

The location is acceptable, but not the best on the island.

Room Quality8.6

Rooms are lovely with good AC; some outdated features were noted.

Amenities8.4

Amenities available but some limitations on reservations and activities.

Value for Money8.1

Perception of limited dining options and service affecting value.

Food and Beverage8.4

Food options were good, but variety and timing could be improved.

Overall Experience8.5

Overall experience was positive despite some issues.

Sarah

Family With Children · Aug 2026

We had a marvelous family vacation at the resort - it was relaxing, enjoyable, and comfortable.

Liked:The service was absolutely excellent. Our food was delicious, the adult pool and bar was so much fun. The beds were comfortable and the shower was great. Although older, the rooms were well maintained and clean.

Disliked:One small piece of feedback - the fridge did not keep our waters very cold.

via Nuitee

P4723KSjons

Family · Jul 2026

A Peaceful, Authentic Alternative to Cancun

Liked:We really enjoyed our stay at Meliá Cozumel. Compared with Cancun, Cozumel felt much less crowded and commercialized. It didn’t have that Disneyland-like atmosphere. The resort was peaceful, the location was beautiful, and the service was outstanding. Every staff member we encountered was warm, friendly, and helpful. We would definitely stay here again.

via tripadvisor

joseE1215ZH

NONE · Jul 2026

Beautiful hotel, disappointed in the beach

Liked:Don’t be fooled, the beach doesn’t look like the pictures. It was very dirty for the Mangrove area at the end of the island. The tide was just not in our favor this week. But we had access to the hotel beach next door, which was beautiful. The service is exceptional and a special shout out to Ana at the Mosaico Buffet, Diego, the pool concierge, and the entire staff at the Fish House. I hope the all keep their jobs after the renovation and when the new management comes in.

via tripadvisor

X1904RZjeffh

Couples · Jul 2026

Amazing service and atmosphere!

Liked:Amazing atmosphere, very excellent service, all around we loved our stay! The Elixir coffee shop being open and having ice cream and coffee available at all times was a huge benefit.

via tripadvisor

Location

How to Find Us

Carretera Costera Norte Km. 5.8

Cozumel · MX

+52 987 872 9870

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.