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Cozumel Palace-All Inclusive

Cozumel ¡ mx

Cozumel Palace-All Inclusive

9.4
Exceptional349 reviews
  1. Hotel Collection
  2. /Hotels in Cozumel
  3. /Cozumel Palace-All Inclusive
RestaurantSwimming poolInfinity poolAccess to nearby indoor poolFree pool cabanasPool sun loungers

Check-in / Check-out

From 03:00 PM ¡ Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Clubhouse, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool

Location

Cozumel, mx

Luxurious Oceanfront Resort

Located in a prime oceanfront spot, Cozumel Palace offers a perfect blend of family-friendly activities and serene spa treatments.

Dining and Recreation

Indulge in culinary delights at the resort's 4 restaurants, stay active in the modern fitness center, and unwind by the pools or with the daily activities. In the evenings, sip on cocktails at the bars, join themed parties, or relax in the guestrooms with double spa baths.

Adventure and Exploration

Explore the nearby Palancar Reef, go deep-sea fishing, or try snorkeling and diving. With on-site car hire and a travel agency, discovering the area is convenient. Plus, enjoy complimentary access to sister hotels in CancĂşn, excluding Le Blanc.

Book your stay at Cozumel Palace now for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

Rafael E. Melgar Km 1.5

Cozumel ¡ mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid, and full payment for the reservation shall be charged at check-in. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without prior notice. Other terms and conditions may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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COZUMEL PALACE-ALL INCLUSIVE

Guest Reviews

What Guests Say

9.4

Exceptional

349 reviews

Highlights

  • +Outstanding service from staff
  • +Beautiful location and amenities

Could Improve

  • –Suggestions for improvement in quiet hours
  • –Underutilized areas for adult relaxation
Cleanliness9.2

Room cleaning was highly praised, especially Miguel's attention to detail.

Service9.7

Multiple staff members were highlighted for their outstanding service and attentiveness.

Location9.3

Guests enjoyed the ocean view and well-positioned resort.

Room Quality9.7

Rooms were described as spacious, comfortable, and well-equipped.

Amenities9.2

Amenities such as pools and wellness services received positive feedback.

Value for Money9.2

Guests felt the quality of service and accommodations justified the price.

Food and Beverage9.2

Food was noted as delicious, with special recognition for the breakfast.

Overall Experience9.6

Guests reported a wonderful stay with few suggestions for improvement.

vskain

Family ¡ Apr 2026

10

Bugambilias was excellent

Liked:Dinner at Bugambilias was excellent. Our server Carnita was very attentive. The manager Ivaan was excellent- very friendly, informative! Chef Guali prepared us a special vegetarian course as we were all vegetarian .

via tripadvisor

Y1136QMkatherineb

Friends Getaway ¡ Apr 2026

10

Best place in Cozumel

Liked:Great food! Excellent service, Italian restaurant was amazing. Thank you Jonathan 😊

via tripadvisor

WanderingShrink80

Couples ¡ Apr 2026

6

Amazing service, detracted by pestering kids and pushy sales

Liked:We just returned from 6 nights at Cozumel Palace and overall had a nice time. The rooms and grounds were all beautiful, and reflected the recent renovations. We had a Superior Ocean View Suite on the second floor. Our balcony included both a small seating area and a hammock, both of which we took advantage of on a near-daily basis. Our room attendant, Carmen, took excellent care of our room every day and the turndown service, especially the truffles and the diffuser, was such a nice touch. We ate at every restaurant at least once and also ordered room service one evening. While Momo was definitely our favorite restaurant, we really did not have a bad meal or experience anywhere. We would like to recognize Martha (restaurant hostess), Jenifer (server at Turquesa breakfast buffet), and Jesus (server at Momo). Dishes we highly recommend: the beef carpaccio at Gondola, the lobster risotto at Gondola, the fried calamari at the snack bar, and any of the sushi at Momo. We enjoyed excellent bar service everywhere we went. Bartenders of note include Rodrigo (he never let a drink run dry!), Javier and his "funny shots," Alejandro, and David. The nightly shows were all great and we enjoyed the variety of different types of shows. Shoutout to Fernando in entertainment, who is a man of many talents! We knew that Cozumel Palace is a small resort and is family-friendly, so were prepared to encounter children and families. However, we were not prepared for how overrrun the public spaces would be with kids. The outdoor kids' area and kids' pool are geared towards young children, meaning that older children and teens (8ish and up) don't really have anywhere outdoors other than the main pool (which is already small) to play and swim. Most of the days during our stay, the pool was filled with kids throwing balls and other toys, jumping off the sides into the pool, or taking up seats at the pool bar. Our first day in the pool, an older child sitting on a pool bar stool kicked my husband twice and there were no responsible adults in sight to redirect him. We have been to many other family-friendly resorts in the past and are definitely not anti-child (we have children of our own, although they were not with us on this trip). However, this is our first time at a family-friendly resort where the kids have nowhere else to go and just kind of run amok amongst the adults at all times. It significantly detracted from our experience. Quite frankly, because of its small size, this Palace location would be better suited as an adults-only location. The other thing that detracted from what would have otherwise been a 5-star experience was the aggressive sales tactics. We had literally only been on-site for about 10 minutes (after a 12-hour travel day, I might add) before being basically steamrolled into agreeing to take a ferry over to Playacar Palace for the sales presentation for the Palace Elite membership. So instead of getting to enjoy our first full day on resort, we were pressured into schlepping down to the ferry, across the bay, sitting through what was more like a 2-hour presentation (NOT the 90 minutes that were promised) with THREE different sales guys, and then back to to the ferry and back across the bay. Perhaps the most frustrating part was that we saw our very same sales team from Playacar on-site at Cozumel the very next day, meaning that we could have saved most of a day traveling to Playacar and back by simply waiting a day and doing the presentation on-site. However, we were told that this was not an option and that we had to go on the day we did in order to receive the Palace Dollars compensation. This felt misleading at best. Ater surviving that first sales gauntlet, we thought we were done being sold to but at the end of our stay, after we had already checked out, we were approached by two additional sales people trying to convince us to put a deposit down on a future trip. I have stayed at five other all-inclusive brands in addition to Palace and am not unfamilier with this type of sales approach, but this was by far the most aggressive I have ever experienced. Unfortunately, because of the disruptive experience in the pool and outdoor spaces as well as the aggressive sales tactics, we will not be returning to either Cozumel Palace or any other Palace location. It is quite unfortunate because there were so many amazing aspects of this resort and the customer service was OUTSTANDING.

via tripadvisor

maegveenstra

Couples ¡ Apr 2026

10

Perfect resort

Liked:We absolutely love this resort. It's right in town and close to shopping. The food is to die for! The staff is amazing. The hotel grounds are small and beautiful. No actual beach but great snorkeling right off the resort. We have been here three times and lived it each time.

via tripadvisor