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Cozumel Palace-All Inclusive

Cozumel · MX

Cozumel Palace-All Inclusive

9.4
Exceptional432 reviews
  1. Hotel Collection
  2. /Hotels in Cozumel
  3. /Cozumel Palace-All Inclusive
WiFi availableFree WiFiRestaurantSwimming poolOutdoor poolIndoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, Swimming pool

Location

Cozumel, MX

Luxurious Oceanfront Resort

Located in a prime oceanfront spot, Cozumel Palace offers a perfect blend of family-friendly activities and serene spa treatments.

Dining and Recreation

Indulge in culinary delights at the resort's 4 restaurants, stay active in the modern fitness center, and unwind by the pools or with the daily activities. In the evenings, sip on cocktails at the bars, join themed parties, or relax in the guestrooms with double spa baths.

Adventure and Exploration

Explore the nearby Palancar Reef, go deep-sea fishing, or try snorkeling and diving. With on-site car hire and a travel agency, discovering the area is convenient. Plus, enjoy complimentary access to sister hotels in Cancún, excluding Le Blanc.

Book your stay at Cozumel Palace now for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

Rafael E. Melgar Km 1.5

Cozumel · MX

+1 800-943-5032

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

If a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. In an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid, and full payment for the reservation shall be charged at check-in. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without prior notice. Other terms and conditions may apply. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

432 reviews

Highlights

  • +Outstanding service from staff
  • +Beautiful location and amenities

Could Improve

  • –Suggestions for improvement in quiet hours
  • –Underutilized areas for adult relaxation
Cleanliness9.2

Room cleaning was highly praised, especially Miguel's attention to detail.

Service9.7

Multiple staff members were highlighted for their outstanding service and attentiveness.

Location9.3

Guests enjoyed the ocean view and well-positioned resort.

Room Quality9.7

Rooms were described as spacious, comfortable, and well-equipped.

Amenities9.2

Amenities such as pools and wellness services received positive feedback.

Value for Money9.2

Guests felt the quality of service and accommodations justified the price.

Food and Beverage9.2

Food was noted as delicious, with special recognition for the breakfast.

Overall Experience9.6

Guests reported a wonderful stay with few suggestions for improvement.

Sela Lea

Couple · Sep 2026

10
Liked:The staff was amazing the dive center was perfect!!
Disliked:The Mexican restaurant was ok

via Nuitee

Debi

Couple · Aug 2026

8

Great family experience- just ate outside the resort several times for better food.

Liked:The staff was exceptional.
Disliked:The food wasn’t great. Hit and miss.

via Nuitee

Daniel

Family With Children · Aug 2026

8

High end stay, with world class customer service!

Liked:The recent updates were nice, clean and modern design.
Disliked:We stayed on the 3rd floor and found it to be consistently hotter than our friends floors who were on the 1st and 2nd. Heat rises of course, but the AC couldn’t keep up. We still loved our room though.

via Nuitee

playon66

Friends Getaway · Aug 2026

10

Great Service.

Liked:Lourdes gave me excellent service in the Spa for a massage, manicure and pedicure.

via tripadvisor

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