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Presidente InterContinental Cozumel Resort & Spa by IHG

Cozumel · mx

Presidente InterContinental Cozumel Resort & Spa by IHG

9.2
Exceptional1,102 reviews
  1. Hotel Collection
  2. /Hotels in Cozumel
  3. /Presidente InterContinental Cozumel Resort & Spa by IHG
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Clubhouse, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Cozumel, mx

Private Beach and Dive Shop

Escape to the Caribbean paradise at Presidente InterContinental Cozumel Resort & Spa with its private beach and on-site dive shop. Explore the stunning underwater world of the area's best reefs with the hotel's certified dive trips or enjoy a day of snorkeling in the crystal-clear waters.

Variety of Dining Options

Indulge in a culinary journey at the hotel's dining venues. Start your day with a buffet breakfast at El Caribeño, savor a taste of Italy for dinner at Alfredo di Roma, and unwind with a cocktail and beachfront snack at Caña Brava Bar & Grill.

Relaxation and Recreation

Unwind after a day of adventure with a massage at the spa, take a dip in one of the two outdoor pools, or stay active at the fitness center and tennis courts. With car hire available and popular activities like tennis, table tennis, and snorkeling, there's something for everyone at this Cozumel oasis.

Book your stay at Presidente InterContinental Cozumel Resort & Spa for an unforgettable Caribbean getaway!

Loading rooms and rates...

Location

How to Find Us

Carretera A Chankanaab KM 6.5

Cozumel · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please take into consideration that when booking a breakfast included rate, the benefit is only included for the adults, in case of children staying in the same room the will have to pay directly the cost of the breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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PRESIDENTE INTERCONTINENTAL COZUMEL RESORT & SPA BY IHG

Guest Reviews

What Guests Say

9.2

Exceptional

1,102 reviews

Highlights

  • +Friendly and helpful staff
  • +Beautiful beach and pool facilities
  • +Excellent dining options available

Could Improve

  • –Some rooms had an old smell
  • –Pool and restaurant prices considered high
Cleanliness8.6

Some reviews mentioned an old musky smell in the rooms but overall cleanliness was noted.

Service10.0

Staff known for being very friendly and accommodating.

Location9.1

Good location noted near the beach, though some mentioned it being far from the center.

Room Quality8.5

Rooms were described as nice but some furniture is old; an upgrade was appreciated.

Amenities9.6

Great gym, pools, and dining options were highlighted positively.

Value for Money9.0

Some guests felt the restaurants were pricey but overall value was appreciated.

Food and Beverage9.1

Food was praised for its quality, although some found it a bit expensive.

Overall Experience9.8

Overall a fantastic stay as noted by many guests.

Marielouise

Family With Children · May 2026

9
Disliked:Already explained in my other review

via Nuitee

silvano

Couple · May 2026

10
Liked:The location was fantastic
Disliked:NA

via Nuitee

gaving170

Couples · May 2026

4

Maybe not what you expect from an Intercon

Liked:I mean, not the worst hotel on the island, but pretty poor value for the expense and name of Intercontinental. Were the rooms well maintained? Sort of. But sort of not. Were mosquitos allowed to invade via poorly-maintained seals around the outdoor shower door. Well, yes. Bizarrely, their ATM machine was broken, had been broken for a while, and was not due to be repaired for days more. Sure, we could get cash advances on a credit card, and sure it would incur a heft charge and probably poor exchange rate. Was this intentional? We were told how far and inconvenient it would be to travel elsewhere for food or entertainment (or even an ATM!). But then we borrowed a bike and reached town in like 5 minutes. They seemed to have a deal with the taxis, who always wanted at least 10 dollars for that trip into town, maybe a couple miles. There was a scuba/snorkel outfit, Scuba-doo, right on property. Very convenient, and every activity about 25% more than you would pay off the property. They were very nice, however. Were the food and drinks expensive? Sure. Was the beach nice? A bit rocky, but not bad. Was the pool nice? It was heated, which was nice.

via tripadvisor

Paola

Solo Traveller · May 2026

9

I will come back.

Liked:Location, ample rooms, clean spaces, good food, good service
Disliked:It is expensive. When we checked in, I was aware of promotions/discounts offered in the hotel's website. I asked whether they applied to out stay (at least partially) and what I received was a (rather annoying) response saying "you booked through booking so they don't apply". Normally, 5 star hotels manage these situations differently (they do and can offer discounts on the spot, or upgrades). This situation could have been managed diferently and by industry standards.

via Nuitee