Name: Grand Park Royal Cozumel - All Inclusive
Address: Playa Paraiso Km 3.5 Carretera A, Cozumel, 77600
Telephone: +52 987 872 0700
Rating: 7.9

Grand Park Royal Cozumel - All Inclusive | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cozumel, mx

Luxurious Caribbean Getaway

Crystal Clear Waters and Vibrant Reefs: Immerse yourself in the stunning underwater world with breathtaking reefs attracting divers from all over.

Family-Friendly Activities: From 4 swimming pools to supervised children's programs, Spanish lessons, and daily entertainment, there's something for guests of all ages.

Convenient Location: Explore Cozumel's natural beauty with easy access to marine parks and vibrant nightlife. Plus, enjoy exclusive discounts at the Royal Village Shopping Centre.

Experience the best of Cozumel at Grand Park Royal Cozumel All Inclusive.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.9

Very Good

1,151 reviews

Highlights

+Multiple pool areas
+Good staff service

Could Improve

–Poor cleanliness
–Awful food variety

Cleanliness6.6

The room had a strong mold smell despite reporting the issue, indicating poor cleanliness.

Service9.1

Service was minimal unless tipping was involved, indicating below-average service.

Location8.6

Beach location next to a busy port raises concerns about water quality and swimming experience.

Room Quality8.1

The room quality was nice overall but affected by the strong mold smell.

Amenities10.0

The resort provides multiple pool areas and activities like yoga and shows.

Value for Money7.6

Value diminished due to poor food quality and service issues, not meeting expectations.

Food and Beverage5.6

Consistently poor food quality, including bland meals and limited options.

Overall Experience7.6

Overall dissatisfaction with the experience, did not meet the expectations.

Justice

Couple · Jul 2026

Liked:Location and staff

Disliked:As someone who doesn’t eat read meat, I found it a little hard to get proper meals.

via Nuitee

juvenal

Family With Children · Jul 2026

The games throughout the day were entertaining, the kids had a blast.

Liked:It was very fun and entertaining. Andy one of the guys in charge of the entertainment was awesome.

Disliked:Nothing everything was good.

via Nuitee

jhallie7106

NONE · Jul 2026

Great place

Liked:Had a good stay, not a very large place exactly what we were looking for and not like other resorts were they are constantly chasing you to become a member.

via tripadvisor

elke9249

Couples · Jul 2026

Wonderful Staff, Clean Resort, but Better Suited for Families Than Couples

Liked:Before booking this last-minute vacation, there were two things I should have considered. We originally had different travel plans, but because Cozumel is our favorite scuba diving destination—and only a short flight from DFW—we decided to return. This was our sixth visit to the island. First, I should have realized that this is a family-oriented resort. There is absolutely nothing wrong with that—we raised our own children and have wonderful memories of family vacations. However, now that my husband and I are in our late 50s and both have demanding jobs, we were looking for a peaceful vacation focused on scuba diving and relaxation. Our room itself was excellent. It was spotless, well maintained, and the minibar was replenished daily with soft drinks and beer. Housekeeping did a wonderful job throughout our 11-night stay. Unfortunately, the room next to ours was a connecting family room, and during our stay we had three different sets of neighbors. Every one of them turned out to be noisy late into the evening. I completely understand that hotels are never silent, and families should be able to enjoy their vacation. However, there is a difference between normal vacation noise and children or teenagers running, yelling, moving furniture, slamming doors, and making enough noise after 10:00 p.m. that security has to be called. Twice I contacted the front desk around midnight because the noise had become unbearable, and security was sent. On another occasion, one of the wonderful front desk ladies personally spoke with the parents next door. Every employee we dealt with handled the situation professionally and did everything they could. My frustration is not with the staff—they were exceptional—but with the hotel's room allocation. This hotel has nine floors. In my opinion, management could greatly improve the guest experience by designating a couple of floors as quiet, adults-oriented floors while keeping the connecting rooms for families. Connecting rooms make perfect sense for parents traveling with children, but they are far less suitable for couples seeking a relaxing vacation. The second thing I should have considered was the length of our stay. Eleven nights was simply too long for this particular resort. Looking back, I would either have booked one week or split our vacation between two different hotels to enjoy a change of scenery and atmosphere. The hotel itself is very clean, the grounds are beautiful, and the food is good. However, with a resort of this size, I found the three restaurants somewhat limited after staying for almost two weeks. One of the main pools was also closed for maintenance during most of our vacation and only reopened the day before we left. I don't recall seeing this mentioned before booking. In addition, one of the hotel's two main guest elevators was almost constantly out of service. We don't mind taking the stairs, but with our room on the seventh floor, we often ended up using the service elevator instead. Despite these inconveniences, the greatest asset of this hotel is its staff. Every single employee we encountered—from the front desk to housekeeping, the restaurant staff, bartenders, and maintenance personnel—was incredibly friendly, welcoming, and eager to help. They truly deserve recognition. I also have to give a special thank you to the ladies working in the little café. They made the best coffee in the resort and greeted us every morning with genuine warmth and kindness. They were simply wonderful. Overall, we still had a nice vacation because we spent most of our days scuba diving around the beautiful reefs of Cozumel, and discovering places old and new. However, we have decided that our future trips to the island will likely be in an Airbnb or vacation rental rather than a hotel. For families, I believe this resort can be a great choice. For couples looking for peace, quiet, and a truly relaxing getaway, I would personally recommend looking elsewhere—perhaps an adults-only resort. Unfortunately, this hotel just wasn't the right fit for what we were hoping to find.

via tripadvisor

Location

How to Find Us

Playa Paraiso Km 3.5 Carretera A

Cozumel · mx

+52 987 872 0700

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. The Grand Park Royal Cozumel offers direct access to the Royal Village Shopping Centre, and guests receive special discounts when showing their wristband in shops. Reservation required (some restaurants). Dress code lunch: Sleeves shirt for men and dry clothes for all guests. Dress code dinner: Gentlemen: Long pants, sleeves shirt and close-toed shoes. Maximum occupancy in the room: 4 people. Maximum 5 reservations with the same guest name. Term and conditions apply, please check the policy section. Upon check-in, all our guests are required to present a government-issued ID. Accompanying minors need to show a birth certificate or school ID with photo. An environment fee of MXN 82.12 per night per room is not included and will be requested by hotel at check in. When booking more than 5 rooms, different policies and additional supplements may apply. Children aged 0 -6 years can stay free of charge. Children aged 7 to 12 pay a fee. From age 13 onwards, the adult rate applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

1,151 reviews

Highlights

+Multiple pool areas
+Good staff service

Could Improve

–Poor cleanliness
–Awful food variety

Cleanliness6.6

The room had a strong mold smell despite reporting the issue, indicating poor cleanliness.

Service9.1

Service was minimal unless tipping was involved, indicating below-average service.

Location8.6

Beach location next to a busy port raises concerns about water quality and swimming experience.

Room Quality8.1

The room quality was nice overall but affected by the strong mold smell.

Amenities10.0

The resort provides multiple pool areas and activities like yoga and shows.

Value for Money7.6

Value diminished due to poor food quality and service issues, not meeting expectations.

Food and Beverage5.6

Consistently poor food quality, including bland meals and limited options.

Overall Experience7.6

Overall dissatisfaction with the experience, did not meet the expectations.

Justice

Couple · Jul 2026

Liked:Location and staff

Disliked:As someone who doesn’t eat read meat, I found it a little hard to get proper meals.

via Nuitee

juvenal

Family With Children · Jul 2026

The games throughout the day were entertaining, the kids had a blast.

Liked:It was very fun and entertaining. Andy one of the guys in charge of the entertainment was awesome.

Disliked:Nothing everything was good.

via Nuitee

jhallie7106

NONE · Jul 2026

Great place

Liked:Had a good stay, not a very large place exactly what we were looking for and not like other resorts were they are constantly chasing you to become a member.

via tripadvisor

elke9249

Couples · Jul 2026

Wonderful Staff, Clean Resort, but Better Suited for Families Than Couples

via tripadvisor