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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Cancún · MX

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

9.1
Exceptional217 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive
Self parking (surcharge)Offsite parking discounted rates availableSecured parkingOffsite parking discounted rates availableParkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

ATM/banking, Front desk (limited hours), Billiards or pool table, Free wired internet, Snack bar/deli, Snorkeling on site

Location

Cancún, MX

Luxurious Adults-Only Getaway

Turquoize Suites with Exclusive Amenities

Indulge in the lavish Turquoize suites featuring private hot tubs on balconies, personalized butler services, and VIP access. Enjoy breathtaking seascapes and upscale bath accommodations with ocean views.

Exclusive Rooftop Pool and VIP Services

Relax at the rooftop infinity pool overlooking the ocean, savor cocktails at the private Punta Vista rooftop bar, and benefit from a private elevator for direct access to the Zen Spa.

Unmatched Adults-Only Experience

With nearly 700 square feet of living space, exclusive check-in, and concierge services, Turquoize at Hyatt Ziva Cancun offers an unparalleled adults-only retreat.

Book your adults-only luxury escape at Turquoize for a truly unforgettable experience.

Loading rooms and rates...

Location

How to Find Us

Blvd. Kukulcan, Mz 51 Hotel Zone

Cancún · MX

+52 998 848 7000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that the minimum age for check-in is 18. Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking. All our rates are in US dollars and include taxes, service charges and gratuities, except for Environmental Fee in Mexico (where applicable) payable by guest at the resort.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.1

Exceptional

217 reviews

Highlights

  • +Exceptional service
  • +Great location
  • +Friendly staff

Could Improve

  • –Under renovation
  • –Food quality vs price
  • –Limited dining options
Cleanliness8.6

Some reviews mentioned that certain facilities were under renovation.

Service10.0

Reviews highlight exceptional service from staff and butlers.

Location9.5

The location is safe and welcoming, especially in the Hotel zone.

Room Quality9.6

Overall positive sentiments about room quality were expressed.

Amenities9.0

The amenities were good, but some areas were under renovation.

Value for Money8.6

Some reviews mentioned that food quality did not justify the all-inclusive price.

Food and Beverage8.0

Food was appreciated, but portion sizes and variety were critiqued.

Overall Experience9.6

Despite some disappointments, many found their stay enjoyable.

Wade

Couple · Nov 2025

1

We were very disappointed!

Liked:It’s location
Disliked:It was completely under construction. Very disappointed after booking a five star resort and paying the prices that we paid to stay per night. It was absolutely awful!!!

via Nuitee

John

Partner · Sep 2025

8
Liked:I think this is a 4.5 star property. Location is great with 2 beaches, great views and little seaweed. Staff is wonderful, friendly, helpful and engaging. Room was nice. Great view, clean and comfortable. Dining option in the resort were far better than I expected. I'm a foodie and the menus, preparation and quality were the best I have had at al all inclusive in Mexico/Caribbean by far. Seafood was fresh and well prepared. Mexican option were great (although dumbed down for the American palette unfortunately, but forgivable). Drinks were very good as well made with real liquor and had great variety.

via Nuitee

Abigail

Partner · Sep 2025

10
Liked:Lots of food options and great staff. Upon arrival, be aware that there may be marketing opportunities presented by a third-party company within the hotel, which somewhat wasted our time. Unfortunately, I forgot the name, but it ends with 'Collection.' Otherwise, everything else was amazing, and this establishment certainly does not hold back on quality. We will be back soon.

via Nuitee

Michael

Partner · Aug 2025

10
Liked:Very nice clean resort and the staff was exceptional and very friendly

via Nuitee

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