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Presidente InterContinental Cancun Resort

Cancún · mx

Presidente InterContinental Cancun Resort

8.8
Excellent3,100 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Presidente InterContinental Cancun Resort
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Clubhouse, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Cancún, mx

Private White Sand Caribbean Beach: The InterContinental Presidente Cancun Resort boasts a stunning private white sand beach, perfect for soaking up the sun and enjoying the crystal-clear waters of the Caribbean.

Luxurious Amenities: From massage services to multiple restaurants and bars, 2 outdoor pools, and a rental car desk, this resort offers everything you need for a relaxing and enjoyable stay in Cancun.

Convenient Facilities: With rooms featuring modern amenities like flat-screen TVs, air conditioning, and WiFi access, as well as on-site dining options including a beach and poolside restaurant, guests can indulge in comfort and convenience throughout their stay.

Experience luxury and relaxation at the InterContinental Presidente Cancun Resort. Book now to secure your piece of paradise in Cancun!

Loading rooms and rates...

Location

How to Find Us

Boulevard Kukulkan Km. 7.5, Zona Hotelera

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please take into consideration that when booking a breakfast included rate, the benefit is only included for the adults, in case of children staying in the same room the will have to pay directly the cost of the breakfast.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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PRESIDENTE INTERCONTINENTAL CANCUN RESORT

Guest Reviews

What Guests Say

8.8

Excellent

3,100 reviews

Highlights

  • +Cleanliness
  • +Service
  • +Location
  • +Room Quality

Could Improve

  • –Food Prices
  • –Room Issues
  • –Breakfast Variety
Cleanliness8.8

The cleanliness of the room was excellent, contributing positively to the overall experience.

Service9.3

Staff was friendly and accommodating across reviews.

Location9.3

Great location by a calm beach, providing a peaceful environment.

Room Quality8.8

The new room with sea view was excellent, adding to the experience.

Amenities8.8

Facilities like the large heated pool were appreciated, but some amenities could be improved.

Value for Money8.3

Food and drink prices were noted as a bit high, impacting perceived value.

Food and Beverage7.8

Breakfast options were average, and some reviews mentioned issues with availability.

Overall Experience9.1

Strongly recommended hotel with beautiful surroundings despite minor issues.

Maria

Couple · May 2026

5

Overpriced. Overrated. Dated hotel. Only beach and Sea is a +.

Liked:??? The beach and Sea was the best amenity.
Disliked:When we first arrived, they gave us a room with the view of the Nichupte Lagoon. The room, was moldy, smelled bad. Seems like it was not opened or maintained for a while. They moved us to another room, a view of the parking lot. Breakfast was ok but expensive. Front desk would not check us in until after 3pm, even though they had rooms available. Desk people, very sour attitude, not nice, helpful. We waited in the lobby. Overpaid for this night through Booking.com and hotel. Luckily, we only paid for 1 night and found Kin Ha., Beach Escape suites next door. Stayed with them for 2 nights….amazing stay at Beach Escape. Doesn't deserve an excellent rating. Shame on you BOOKING.COM

via Nuitee

Foox

Family With Children · May 2026

1

Overall, the hotel staff was unprofessional, unhelpful, and showed no concern for guest safety or satisfaction.

Liked:The beach and the pool are very nice.
Disliked:Here’s a short and professional summary you can use: Our stay was extremely disappointing due to poor customer service and serious safety concerns. From the moment we arrived, the staff treated us poorly and refused to check us in because our daughter did not have a physical ID, even though both parents provided all necessary documents. During our stay, I suffered food poisoning after eating shrimp at the hotel restaurant and spent the entire night vomiting. When I reported the issue to the front desk, the staff dismissed my concerns, made excuses, and showed no urgency or care, despite the possibility that other guests could also become sick. No compensation was offered. In addition, our children’s plastic bathtub filled with toys was stolen. We asked the hotel staff for assistance locating it, but once again our concerns were ignored and no meaningful help was provided. Overall, the hotel staff was unprofessional, unhelpful, and showed no concern for guest safety or satisfaction.

via Nuitee

Brad

Couple · May 2026

10

Super friendly and welcoming staff. Awesome location.

Liked:Location location location

via Nuitee

Constantin

Family With Children · May 2026

8

A perfect beach is worth all compromises.

Liked:This hotel has the perfect beach (no seaweed) and a very nice layout of the outdoor facilities. Very friendly and helpful reception staff. The hotel director made multiple rounds per day to see if everything is OK.
Disliked:The hotel itself is rather outdated. In both rooms we had the aircondition was faulty. In one we could not get the temperature above 17°C at the other the ventilation was only max or none. The Breakfast restaurant staff was overwhelmed with the number of guests.

via Nuitee