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The Westin Lagunamar Ocean Resort Villas & Spa Cancun

Cancún · MX

The Westin Lagunamar Ocean Resort Villas & Spa Cancun

9
Exceptional959 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /The Westin Lagunamar Ocean Resort Villas & Spa Cancun
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 04:00 PM · Until 10:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Beachfront Luxury

Spa and Fitness Center

Indulge in relaxation at the state-of-the-art fitness center and pamper yourself with a massage at the Heavenly Spa by Westin.

Luxurious Accommodations

Enjoy breathtaking views of the Caribbean Sea or Nichupte Lagoon from your room, complete with modern amenities like satellite TV, high-speed internet, and the famous Westin Heavenly Bed.

Experience the ultimate blend of luxury and convenience at The Westin Lagunamar Ocean Resort - book your stay now for an unforgettable Cancun getaway!

Loading rooms and rates...

Location

How to Find Us

Boulevard Kukulcan Km 12

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that a valid credit card corresponding to the name on the booking is required at check-in. Breakfast-inclusive rates comprise breakfast for 2 adults. Additional breakfast can be purchased on site. Please note that renovation work of the building facades will be carried out from September 15, 2026 to December 15, 2027. Guests may experience some noise or light disturbances from 09:00 to 17:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Mon, Apr 12, 2027 until Thu, Sep 30, 2027 A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

959 reviews

Highlights

  • +Excellent pools and extensive amenities (tennis courts, gyms)
  • +Clean, well-maintained facilities and sea views
  • +Friendly and attentive staff / notable concierge
  • +Well-equipped rooms and villas (kitchen, washer/dryer)
  • +Good location for families and beachfront

Could Improve

  • –Beach affected by sargassum during some stays
  • –Front-desk/customer service lapse reported
  • –Sofa-bed mattress too thin and AC condensation in room
  • –Hotel is very large — can be hard to walk between areas
  • –Food perceived as overpriced or inconsistent by some guests
Cleanliness9.3

Multiple reviews praise very neat and clean facilities, regular cleaning of public areas and well-maintained bathrooms and floors.

Service8.6

Generally friendly and attentive staff and excellent concierge mentioned, but at least one review reports poor front-desk customer service and missed customer-first decisions.

Location9.2

Beachfront location and sea views are highlighted as excellent; however beach quality was affected by sargassum season for some guests.

Room Quality8.6

Rooms described as comfortable and well-equipped (studios, villas, new furniture) but issues noted with thin sofa-bed mattress and AC condensation.

Amenities9.3

Exceptional pools, tennis courts, gyms and well-equipped villas are repeatedly praised; ample on-site facilities and restaurants reported.

Value for Money9.0

Several guests state the hotel is very good for the price and suitable for family stays; overall value aligns with the hotel's offering.

Food and Beverage8.5

Breakfast buffet and a la carte options are praised as complete, but at least one guest found food overpriced and quality below expectation.

Overall Experience9.5

Many guests describe unforgettable, dream vacations and would return; generally excellent experience despite some isolated service/room issues.

Sarah

Extended Group · Sep 2026

9

Will return

Liked:Location can’t be any better opposite La Isla… on the beach, close to market. One of a handful that is not all inclusive.
Disliked:The rooms although clean were outdated and dark but this is more personal taste. Function over fashion I guess.

via Nuitee

Marina

Family With Children · Sep 2026

10

We had a great stay. Would like to come back next year as well/

Liked:Daily ACTIVITIES Room cleanliness
Disliked:TOWELS back and forth cards

via Nuitee

Jennifer

Couple · Sep 2026

1
Disliked:Do not let the "concierge" desk fool you—this property operates a high-pressure, predatory timeshare sales scheme that compromised my safety and personal well-being. During my stay, resort sales personnel lured me under the guise of handing out a "free gift." Instead, they separated me from my husband, cornered me in a room, and trapped me in order to aggressively pressure me into attending a timeshare presentation. I was held against my will in a isolated area while my husband frantically searched the pool area for me for 30 minutes. The extreme intimidation, cornering, and physical isolation triggered a severe panic attack. Being trapped like this was a terrifying experience and a complete breach of guest safety and duty of care. This resort engages in unconscionable, coercive tactics that violate basic consumer rights and statutory protections (including PROFECO consumer safety regulations). Corridors and common areas should be safe spaces for paying guests, not host-sanctioned traps for harassment. I have escalated this safety breach to Marriott Executive Care, Booking.com, and regulatory authorities. Avoid this hotel if you value your personal safety, privacy, and peace of mind.

via Nuitee

Luis

Solo Traveller · Aug 2026

8
Liked:I liked the location. The staff was very friendly and helpful. The beach was clean. The pool and its facilities were great.
Disliked:The TV inside the room was old, and the hdmi connection was not working. There were two times when the cleaning service didn't clean and replaced our towels. The kitchen was good, Could use better pans instead of the aluminum steel looking ones.

via Nuitee

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