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The Quetzal

Cancún · MX

The Quetzal

9.4
Exceptional1,569 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /The Quetzal
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, MX

Sustainable Bed and Breakfast in Cancún

Luxurious Amenities: The Quetzal offers air-conditioned rooms with free WiFi, a patio, and a swimming pool with stunning pool views. Guests can enjoy a sun terrace, 24-hour front desk, and garden views.

Comfort and Convenience: Each room is equipped with a desk, private bathroom with shower, bathrobes, slippers, and a hairdryer. Bed linen and towels are provided for a comfortable stay.

Relaxation and Exploration: Guests can unwind in the garden, shared lounge area, or enjoy sightseeing tours near the property. With popular attractions nearby, including Cancun Bus Station and Beto Avila Stadium, The Quetzal is the perfect choice for your Cancún getaway.

Book your stay at The Quetzal now for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

10 Calle Orquideas

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

1,569 reviews

Highlights

  • +Unique charm
  • +Exceptional service
  • +Delicious breakfast

Could Improve

  • –Slight odor in the room
Cleanliness8.3

Room smelt a bit bad.

Service9.8

Exceptionally friendly and welcoming hosts, attentive staff.

Location9.3

Close to Ado bus station and away from hotel zones.

Room Quality9.3

Big and comfy room, well-decorated.

Amenities9.3

Lovely pool area and artistic decor.

Value for Money9.3

Great experience for the price.

Food and Beverage9.8

Breakfast excellent and very tasty.

Overall Experience9.8

Wonderful stay with great memories.

Batuhan Berber

Extended Group · Sep 2026

10

Best option in the Cancun Center

Liked:Simon and his family doing a great job for this hotel. It is right in the center in Cancun where tourist want to be (for those who doesn't want to be in Hotel Zona anymore). Looking very nice and tidy. Simon made it sure that our stay was good and we where comfortable. He is always ready to help, suggest what to do where to go, which tour to take etc. The pool is small but very nice to have to chill :)
Disliked:You need to set the bar there Simon :)

via Nuitee

Lilibeth

Solo Traveller · Sep 2026

10

Will be back

Liked:The details, location and breakfast
Disliked:Nothing

via Nuitee

Rita

Solo Traveller · Sep 2026

10
Liked:The hotel is so cute in its decoration and the staff (Simon) specifically is amazing! He was so helpful in arranging us to stay an extra night, check out late, and upgrade the room. We loved our room and it was our favourite out of our Mexico trip

via Nuitee

Hossein

Solo Traveller · Sep 2026

8

Definitely worth coming back to — super cool!

Liked:Located in a lively and authentic neighborhood, yet the building itself is quiet and welcoming. The location is ideal for getting anywhere easily. The staff was always friendly, helpful, and available. And the breakfast is definitely the winning card!

via Nuitee

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