Cancún · mx
The Pyramid Cancun by Oasis - All Inclusive
7.5
Very Good2,469 reviews
THE PYRAMID CANCUN BY OASIS - ALL INCLUSIVE
Cancún · mx
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Air conditioning, Fitness center
Location
Cancún, mx
Luxurious Accommodation
The Pyramid, located in Cancun's hotel area, offers bright and spacious air-conditioned rooms with modern amenities including a flat-screen TV, safe, and outdoor furniture. The full bathroom with free toiletries ensures a comfortable stay.
Exciting Facilities
Guests can enjoy tennis courts, a fitness centre, night entertainment with shows, a nightclub, and a shared lounge. Perfect for water enthusiasts, the hotel offers opportunities for snorkeling, diving, and windsurfing in the surrounding area.
Convenient Location
Situated just 1.2 km from the upscale La Isla Shopping Village and a short drive from Cancun International Airport, The Pyramid provides easy access to shopping, dining, and entertainment options.
Book your stay at The Pyramid now for an unforgettable Cancun experience!
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in. Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.) Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the registration) you must cover a charge of $225.00 Mexican pesos per room per night. *Rates are subject to change without prior notice. New Exclusive Tour for Our Guests: Starting September 1st, 2025, enjoy the Jungle Cruise Adventure on Laguna Nichupté: • 90-minute themed boat ride • Live music, nature & pozol tasting • Fun for all ages • Dock tax: $10 USD per person (payable at Oasis Experiences)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Very Good
2,469 reviews
Highlights
Could Improve
Issues such as fecal matter on floors and musty room smell noted.
Staff were exceptionally pleasant and accommodating.
Great location near the beach, with ample options for dining.
Rooms were reported as old and somewhat dirty, with some amenities lacking.
Decent amenities, but limited variety in food options at buffets.
Considerable issues with cleanliness and food quality, affecting overall value.
Limited buffet options with subpar food quality noted.
Mixed experience with positives in service and location, but significant drawbacks in cleanliness and food.
Nyle
Solo Traveller · Jun 2026
Best value in my opinion for an all inclusive resort
via Nuitee
Ekaterina
Solo Traveller · Jun 2026
via Nuitee
Tiawa
Solo Traveller · Jun 2026
via Nuitee
Julie
Couple · Jun 2026
It was okay
via Nuitee
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