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The Grand Oasis Cancun - All Inclusive

Cancún · MX

The Grand Oasis Cancun - All Inclusive

6.4
Good5,617 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /The Grand Oasis Cancun - All Inclusive
WiFi availablePaid WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, MX

Luxurious All-Inclusive Entertainment Resort

Spectacular Views

Indulge in breathtaking views of the gardens or sea from every room, equipped with modern amenities for your comfort.

Gourmet Dining and Vibrant Nightlife

Savor a variety of culinary delights at 8 restaurants and 9 bars, offering everything from Mexican cuisine to sushi. After dinner, enjoy live shows, music festivals, and unwind at the nightclub.

Endless Activities and Services

From the spa and tennis courts to the outdoor pool and private beach, there's something for everyone. Let our multilingual staff assist you in planning excursions and making your stay unforgettable.

Book now to experience the ultimate in luxury and entertainment at Grand Oasis Cancun!

Loading rooms and rates...

Location

How to Find Us

Boulevard Kukulcan Km 16.5 Lote 45 46 y 47 Zona Hotelera

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consent from parent/legal guardian providing authorization and taking responsibility for the guest. No passenger under the age of 17 years of age is allowed to occupy any room without a parent or legal guardian accompanying them. Any student group traveling with guests under the age of 18 will require chaperon(s). One chaperon is required per 1-19 students/youths under the age of 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year round. Please note the legal drinking age in Mexico is 18. A mandatory environmental fee and a resort fee per room per stay will be charge upon check in. Upon check-in, guests will be required to pay a one-time Student/Youth resort fee in the amount of $30.00 USD (Charges apply for adults between 18-25 years old staying from February to April. Cash Only. Policy is mandatory, per person and not refundable.) New Exclusive Tour for Our Guests: Starting September 1st, 2025, enjoy the Jungle Cruise Adventure on Laguna Nichupté: • 90-minute themed boat ride • Live music, nature & pozol tasting • Fun for all ages • Dock tax: $10 USD per person (payable at Oasis Experiences) Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the check in) you must cover a charge of $225.00 Mexican pesos per room per night. *Rates are subject to change without prior notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

6.4

Good

5,617 reviews

Highlights

  • +Variedad de espacios y entretenimiento
  • +Habitaciones cómodas y buena infraestructura/piscinas
  • +Ambiente familiar
  • +Buenas vistas y algunos comentarios positivos sobre la comida

Could Improve

  • –Mala atención al cliente: solicitudes ignoradas, falta de ayuda con equipaje
  • –Comidas y tragos de baja calidad en varias opiniones
  • –Mala conservación de piscinas y falta de limpieza/ mantenimiento
  • –Problemas con reservas de restaurantes y cargos por no presentarse
  • –Falta de sombra/parasoles en playa/piscina y horarios limitados de bares
  • –Restricciones de acceso a taxis/Ubers en la entrada
Cleanliness4.5

Several guests report poor pool maintenance and 'dense'/unclean pool water; cleanliness around pools is a notable negative.

Service5.0

Mixed but leaning negative: guests mention lack of attention for anniversary requests, no help with luggage, unresponsive reservation chat and poor frontline assistance.

Location9.0

Positive comments about views, beach and general setting; some access issues (taxi/Uber restrictions) but overall location and scenery are strengths.

Room Quality8.0

Guests praise the room comfort and hotel infrastructure; rooms and pools are highlighted as positives in multiple reviews.

Amenities5.5

Variety of venues available is noted positively, but practical amenities are lacking (no umbrellas/shade, limited bar/club hours, missing basic items like toothbrush when requested).

Value for Money6.7

Mixed perception: some enjoyed past experiences but current closures/extra charges (e.g., for missed restaurant reservations) and service gaps reduce perceived value.

Food and Beverage4.5

Several reports of poor buffet quality and bad cocktails, though a few guests praised specific meals; overall F&B sentiment is negative.

Overall Experience8.0

Overall mixed but with meaningful positives (family atmosphere, infrastructure, views) tempered by service, F&B and pool cleanliness issues; guests feel the experience has declined compared to earlier visits.

Júlia L

Extended Group · Oct 2026

7

Concierge does not respect booking clients!

Liked:The hotel facilities are great! Lots of experiences, shows and restaurants to enjoy. This was supposed to be my second stay at the hotel but, because of an issue with a random crazy drunk guy at the pool, me and my friends didn't even got to stay more than a couple of hours at the hotel.
Disliked:I wish I knew the name of the concierge manager at the hotel on october 8th 2026 to namely refer to him on this.. he have no respect to booking customers and treat us like s**t! Me and my friends were verbally attacked by another guest in a very aggressive way, for absolutely NO REASON. He was clearly drunk and his wife kept apologizing. We looked for any kind of assistance from this concierge that since the first moment we talked was treating my with sarcasm and shirking from responsibility. We did what we could to show him this guest's behavior and his only responso to the issue was for us to "avoid" the guy.. so, WE should spent our whole weekend watching our backs, and the drunk aggressive guy... nothing to worry about... we asked for a refund so we could leave the hotel to have some peace and they refused, said they couldn't do ANYTHING for us and we had to solve it through Booking... so, after calling the authorities and spending more than 4 hours this manager finally saw a way out and reallocated us on another hotel of the Oasis chain and we ended up having a great and peaceful weekend as intended.

via Nuitee

Lucas

Extended Group · Oct 2026

1

This place is not safe

Disliked:Shortly after our arrival, my two friends and I were verbally harassed and threatened by another guest while we were at the pool. He also behaved in a sexually intimidating manner toward my female friend, making threatening gestures and suggestive facial expressions that made us fear for her safety. The lifeguard did nothing, and hotel management refused to help. Instead, the manager blamed us for allegedly provoking the aggressor simply by being at the pool, dismissed our concerns, and told us to avoid him. There was no security in the pool area or elsewhere at the hotel. The manager also claimed that the lifeguard was not employed by the hotel and that the pool area was federal property outside the hotel’s jurisdiction, suggesting that the hotel could only intervene if something happened inside the main building. This left us feeling completely unprotected. We contacted Booking.com to request alternative accommodation. Only after four hours of persistent calls and attempts to escalate the situation did the manager offer us a room at another hotel in the same chain, but with a significant downgrade from the room we had originally booked. The most disturbing part was not only the aggression itself, but the hotel’s complete failure to protect us, the manager’s victim-blaming attitude, and his unwillingness to take responsibility. I would not consider this a safe place to stay. I strongly advise other travelers to think carefully before booking here.

via Nuitee

Jesper

Solo Traveller · Sep 2026

8

Overall good

Liked:Good resort for the price
Disliked:The food could be improved but for the price we paid for 2 people, you cant complain. Maybe some more night activities could be added there is nothing to do after 22h

via Nuitee

Bader

Couple · Sep 2026

10

The resort is perfect and offers excellent value for money.

Liked:A wonderful, all-around resort! The property is huge, offering a great sense of comfort and privacy, with an excellent variety of restaurants and a very large pool that adds to the amazing atmosphere. Everything about this resort makes it perfect for a relaxing and enjoyable vacation. Definitely an experience worth repeating!
Disliked:the glass partition between the bathroom and the bedroom allows the bathroom light to shine into the room

via Nuitee

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