Cancun · MX

Terracaribe Hotel - In Cancun (Downtown Cancun)

Name: Terracaribe Hotel - In Cancun (Downtown Cancun)
Address: Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-99-88800448
Rating: 7.6

7.6

Very Good120 reviews

Free WiFi24-hour front deskTerraceExpress check-in/check-outWheelchair accessibleGolfing nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Free WiFi, 24-hour front desk, Terrace, Express check-in/check-out, Wheelchair accessible, Golfing nearby

Location

Cancun, MX

Escape to Terracaribe Hotel, your oasis in the vibrant heart of Cancun!

Relaxation and Recreation: Dive into our refreshing outdoor pool or unwind with panoramic views from our stunning rooftop terrace. Perfect for both relaxation and rejuvenation after a day of exploring.

Delicious Dining: Savor culinary delights at our on-site restaurant, Los Caracoles, or grab a quick snack at the cozy coffee shop. With room service, you can enjoy your meals in the comfort of your room.

Comfort and Convenience: Stay in one of our 55 modern guest rooms equipped with flat-screen TVs, complimentary toiletries, and daily housekeeping, ensuring you feel right at home during your stay.

Book your escape at Terracaribe Hotel today and experience the best of Cancun!

Loading rooms and rates...

Location

How to Find Us

Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

Cancun · MX

52-99-88800448

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 10 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>No pets and no service animals are allowed at this property. </li><li>Alcohol is not served or permitted at this property. </li> </ul>

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Cancun · MX

Terracaribe Hotel - In Cancun (Downtown Cancun)

7.6

Very Good120 reviews

Free WiFi24-hour front deskTerraceExpress check-in/check-outWheelchair accessibleGolfing nearby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Free WiFi, 24-hour front desk, Terrace, Express check-in/check-out, Wheelchair accessible, Golfing nearby

Location

Cancun, MX

Escape to Terracaribe Hotel, your oasis in the vibrant heart of Cancun!

Comfort and Convenience: Stay in one of our 55 modern guest rooms equipped with flat-screen TVs, complimentary toiletries, and daily housekeeping, ensuring you feel right at home during your stay.

Book your escape at Terracaribe Hotel today and experience the best of Cancun!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

120 reviews

Highlights

+Habitaciones limpias y cómodas
+Buena ubicación / cerca del puerto
+Buena relación calidad-precio
+Piscina disponible
+Atención positiva en varias estancias

Could Improve

–Internet pésimo / señal deficiente
–Restaurante con mala calidad o cerrado
–Problemas con agua caliente en baño
–Atención al huésped inconsistente (trato/recepción)
–Problemas con tarjetas/llaves y algo de ruido

Cleanliness8.2

Many reviews explicitly praise limpieza de habitaciones y áreas ("muy limpio", "la limpieza", "Excelente servicio y todo muy limpio"). Overall cleanliness is a strong positive.

Service7.0

Mixed mentions: several complaints about attention/trato al huésped, problemas con llave y check-in, but also some reports of fluid comunicación y buena atención en recepción; overall mixed-to-slightly-below-expectation service.

Location8.5

Location repeatedly noted as a plus (céntrico, cerca, fácil acceso al puerto/Ultramar), though one comment noted it was "afgelegen" (far). Overall location is a clear positive.

Room Quality7.8

Rooms described as cómodas, confortables y amplias en varias reseñas; some negatives (ruido, problemas con agua caliente, tarjeta) reduce score slightly.

Amenities6.5

Mixed amenities: pool/alberca exists but reported cold/closed by some, no smoking area, poor internet and TV complaints; amenities are inconsistent and below-par in spots.

Value for Money8.8

Multiple comments note good price/beneficio-costo ("bueno bonito y barato", "Muy bueno calidad precio", "excelente precio"); overall value is a clear strength.

Food and Beverage5.5

Several negative mentions: restaurant food 'no es buena', restaurant closed, issues with availability; F&B is a weak point.

Overall Experience8.5

Overall sentiment is mixed but leans positive for short stays and value-seeking travelers (buena opción para una noche, facilidad de acceso); issues (internet, some service incidents, hot water) temper but do not dominate experience.

Lynchee

Solo Traveller · Jan 2026

Nice rooms for a short stay. Friendly staff.

Liked:The room was beautiful and clean, quiet. The location was fine for my needs as it was my last night in Cancun however it was not a nice area to walk around. The saving grace was the amazing pizza joint across the street. The staff were amazing during the rain storm they warned me that it would be very wet to go to my room as there were hurricane like winds and the centre of the building is open. I stayed in the lobby until it passed.

Disliked:The rain made the pool area flooded and it was slippery so I didn't feel comfortable climbing the three sets of wet stairs after the storm. I left my baggage in the entry overnight and piced it up in the morning.

via Nuitee

delia

Solo Traveller · Jan 2026

Great Value

Liked:Location and cancellation policy

Disliked:NA

via Nuitee

giles

Family With Children · Jan 2026

Motel. Not boutique. They even ration the scratchy toilet paper

Liked:Bed was ok. Reachable to the port

Disliked:The cost was £68pn, the second most expensive in Mexico, but the service was worth £20pn. This cost was for a small room! The hotel concrete is crumbling. The floor tiles are lose and the sharp edges cut my foot. The surroundings are 2 very noisy roads - not even a nice location. I had to go down to reception and ask for toilet paper. They then went to a side room and got me a single roll of scratchy paper. The bathroom door didn't close. The staff were unwelcoming and spent most of the time getting me to sign up two rules sang no smoking, no alcohol, no losing the key. (I speak Spanish so there is no excuse for lack of pleasantries) . The room had a little bit of mould. When we asked reception for a cab, the receptionist told us to wait outside and flag one ourselves.

via Nuitee

Maria

Extended Group · Dec 2025

It’s only good for a night and it is only good cause it was somewhat cheap.

Liked:Price was ok

Disliked:It is old, no elevators

via Nuitee

Location

How to Find Us

Av. Lopez Portillo # 70, corner Av. Bonampak, Cancun, QROO, 77500

Cancun · MX

52-99-88800448

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.