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Smart Cancun The Urban Oasis

Cancun · MX

Smart Cancun The Urban Oasis

7.4
Very Good101 reviews
  1. Hotel Collection
  2. /Hotels in Cancun
  3. /Smart Cancun The Urban Oasis
Free WiFiFree self parkingSnack bar/deliConcierge serviceFree breakfastMeeting rooms

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Free breakfast, Meeting rooms, Fitness facilities, Free WiFi, 24-hour front desk, Luggage storage

Location

Cancun, MX

Experience the vibrant charm of Cancun at Smart Cancun The Urban Oasis, your ideal getaway in the heart of the city.

Recreational Bliss: Dive into relaxation with our refreshing outdoor pool or maintain your fitness routine at our well-equipped fitness center.

Culinary Delights: Indulge in delicious meals at our on-site restaurant, Bites, or unwind with a drink at the poolside bar – perfect for those sun-soaked afternoons. A complimentary continental breakfast awaits you every morning to kickstart your day.

Convenient Amenities: Enjoy seamless connectivity with free Wi-Fi throughout the hotel, and take advantage of our multi-lingual staff and concierge services to enhance your stay. With spacious, air-conditioned rooms designed for comfort, we cater to all your traveling needs.

Don’t miss your chance to experience the best of Cancun – book your stay with us today!

Loading rooms and rates...

Location

How to Find Us

Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

Cancun · MX

52-998-848 8600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Only registered guests are allowed in the guestrooms. </li> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>A car is not required for transportation to and from this property. </li><li>Free WiFi in public areas has a 1-device limit. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-out is available.</li> </ul>

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SMART CANCUN THE URBAN OASIS

Guest Reviews

What Guests Say

7.4

Very Good

101 reviews

Highlights

  • +Friendly and helpful staff (many positive mentions)
  • +Large, attractive pools
  • +Spacious, modern rooms for many guests
  • +Extensive, high-quality breakfast
  • +Convenient central location and private parking

Could Improve

  • –Reports of dust, mold, musty odor in some rooms
  • –No in-room fridge/safe reported by several guests
  • –Unexpected/duplicate taxes charged
  • –Pool sometimes cold and closing early
  • –Some rooms face noisy road; occasional worn furniture
Cleanliness6.8

Mixed reports: several guests praised excellent cleanliness, while others reported dust, hair, mildew on shower curtain and a musty smell in some rooms.

Service7.8

Generally praised (friendly staff, special birthday surprise, helpful tips), though a few guests noted awkward reception attitude and slow response to issues.

Location7.5

Convenient, central for excursions and access, but not beachfront (about 25 min walk for some) and some rooms face a noisy road.

Room Quality7.0

Rooms described as modern, spacious and comfortable by many, but others reported worn furniture, narrow beds, musty/muffy rooms and missing in-room amenities (no fridge/safe).

Amenities7.6

Large, well-kept pools and practical private parking praised; complaints about pool temperature and early closing times, and lack of in-room fridge/safe.

Value for Money6.6

Mixed value perception due to unexpected/duplicate taxes and extra charges, despite good breakfast and some positive service experiences.

Food and Beverage8.2

Breakfast consistently highlighted as very good and extensive; overall F&B impressions are positive.

Overall Experience7.7

Overall a decent stay for short visits: positive service, pools and rooms for many guests, but inconsistencies in cleanliness, unexpected fees and some facility issues lower the experience for others.

Tim

Solo Traveller · Mar 2026

9

Amazing stay in Tulum

Liked:Modern, clean, big rooms, nice pool area
Disliked:Pool was extremely cold

via Nuitee

Sara Spencer Bento

Family With Children · Mar 2026

9
Liked:The staff was welcoming and helpful. The bedroom is quite spacious and has everything you need. The breakfast is so delicious.
Disliked:I wish they had a minibar at the bedroom.

via Nuitee

Murray

Couple · Mar 2026

7

Needs a little updating

Liked:Friendly staff Comfortable bed Good breakfast Good WiFi Good pool and clean public rooms
Disliked:Dated rooms Poor TV Road noise

via Nuitee

Grigorij

Couple · Feb 2026

8

Good price for strategic location, loud road.

Liked:Location - near the ring which allows you to travel to Hotel area.
Disliked:Loud street. not surprise but I would recommend to note it.

via Nuitee