Smart Cancun the Urban Oasis

Mixed reports: several guests mention a cockroach, 'grubby' or musty rooms despite others saying rooms were clean — cleanliness is a notable negative.

Predominantly praised: many reviews highlight friendly, helpful staff and special gestures (birthday surprise); isolated reports of unfriendly receptionists.

Consistently positive: frequent comments about good proximity to the airport and a central location for excursions.

Mixed quality: several guests report modern, spacious recently remodeled rooms; others note old/tired rooms, limited outlets, missing bathroom door or lack of minibar.

Strong amenities overall: large pools and an excellent breakfast buffet are repeatedly praised, though some facilities show neglect and there are occasional outside odors.

Generally positive recommendations, but some guests reported billing/invoice issues and a double-charged tax, which lowers perceived value for some.

Very positive: the breakfast buffet is repeatedly described as incredible, varied and a highlight of the stay.

Overall favorable: many guests strongly recommend the hotel for location, staff and pools, tempered by recurring cleanliness and occasional facility/administrative issues.