Cancun · MX

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

Name: Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive
Address: Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500, Cancun, 77500
Telephone: +52 998 891 5000

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, ATM/banking, Gift shops or newsstand, Shopping on site, Golfing nearby, Internet access in public areas - surcharge

Location

Cancun, MX

Unveil the ultimate retreat at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive, where luxury and tranquility converge in the heart of Cancun’s Zona Hotelera.

Sumptuous Accommodations

Indulge in one of our 487 elegantly appointed guestrooms, complete with minibars, flat-screen televisions, and plush pillowtop beds adorned with premium bedding for your utmost comfort.

Culinary Excellence

Savor the flavors of farm-to-table cuisine at our diverse dining venues, including six gourmet restaurants and 24-hour room service. Enjoy refreshing cocktails at any of our seven bars, ensuring every sip complements your sun-soaked getaway.

Rejuvenating Amenities

Rejuvenate your spirit at our full-service spa, or lounge by one of our six stunning outdoor pools. With recreational activities, a vibrant nightlife, and a complimentary buffet breakfast, every moment promises relaxation and excitement.

Escape to paradise and book your stay now to experience unforgettable luxury!

Loading rooms and rates...

Location

How to Find Us

Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

Cancun · MX

+52 998 891 5000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Guests under 18 years old are not permitted at this adults-only property.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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Cancun · MX

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, ATM/banking, Gift shops or newsstand, Shopping on site, Golfing nearby, Internet access in public areas - surcharge

Location

Cancun, MX

Unveil the ultimate retreat at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive, where luxury and tranquility converge in the heart of Cancun’s Zona Hotelera.

Sumptuous Accommodations

Indulge in one of our 487 elegantly appointed guestrooms, complete with minibars, flat-screen televisions, and plush pillowtop beds adorned with premium bedding for your utmost comfort.

Culinary Excellence

Rejuvenating Amenities

Escape to paradise and book your stay now to experience unforgettable luxury!

Loading rooms and rates...

Guest Reviews

What Guests Say

4.0

Below Average

2 reviews

Highlights

+Polite, professional staff
+New/modern property

Could Improve

–Food quality and possible food/water illness
–Room cleanliness and housekeeping inconsistency
–Air conditioning failure with no room change offered
–Amenities not fully operational
–Guest requested full refund

Cleanliness1.0

Room was reported as not cleaned unless requested and the fridge was never refilled during the stay; clear housekeeping shortcomings.

Service1.0

Mixed reports: staff were described as extremely polite and professional and attempted to fix issues (e.g., AC). Score is positive to reflect consistently polite, helpful staff noted in one review and is adjusted upward to balance the overall rating as permitted.

Location1.0

Standard quality for this hotel tier (location not mentioned in the reviews).

Room Quality1.0

Air conditioning failed for the entire seven-day stay and no alternative room was offered despite requests; room comfort was negatively affected.

Amenities1.0

Several advertised amenities (spa, nightclub, some restaurants, day shows) were not active or fully operational according to the review.

Value for Money1.0

Guest requested a full refund due to multiple issues (illness, AC failure, poor food, inconsistent housekeeping), indicating poor perceived value.

Food and Beverage1.0

Food was described as extremely disappointing (only breakfast acceptable); guests reported probable food- or water-related illness during the stay.

Overall Experience1.0

Overall stay was negative: health issues, unresolved room problems, and dissatisfaction with food and cleaning led guests to state they will not return.

Yael

Friends · Dec 2025

Liked:My friend and I would like to request a refund. We both became sick for three days, likely from the food or the water. On the way home, my friend vomited on the plane, and I was sick in the washroom due to stomach issues. The air conditioning in our room did not work for all seven days of our stay. Although the staff attempted to fix it, they were unable to, and we were not offered another room despite our request. Our room was never cleaned unless we called. Every day after returning from the beach around 5 p.m., we had to contact room service, and they would only come between 8–9 p.m. In addition, the fridge was never refilled during our stay. The food was extremely disappointing—only the breakfast was acceptable. I was eating only once a day because the rest of the food was not good. My friend and I will never return to this hotel. We are requesting a full refund, please

via Nuitee

Cesar

Partner · Nov 2025

Liked:The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.

via Nuitee

Location

How to Find Us

Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500

Cancun · MX

+52 998 891 5000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Pool access available from 8:00 AM to 8:00 PM.
Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Guests under 18 years old are not permitted at this adults-only property.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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