Name: Riu Palace Kukulkan - Adults Only - All Inclusive
Address: Boulevard Kukulcan km 12 Zona Hotelera, Cancún, 77500
Telephone: +52 998 689 2253
Rating: 8.9

WiFi availableFree WiFiParkingFree ParkingPrivate parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, mx

Luxurious Accommodation

Indulge in air-conditioned rooms with modern amenities and private balconies overlooking the stunning Cancún landscape.

Gourmet Dining

Savor a variety of delicious cuisines at the on-site restaurant and enjoy refreshing drinks at the resort's bar.

Relaxation and Recreation

Unwind by the outdoor pool, work out at the fitness centre, or simply take in the breathtaking views from the terrace.

Experience luxury and convenience at Riu Palace Kukulkan - Adults Only - All Inclusive in Cancún. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.9

Excellent

1,219 reviews

Highlights

+Lovely property and grounds
+Super clean room and common areas
+Great activities

Could Improve

–Inconsistent customer service
–Food quality not up to par

Cleanliness9.5

The property is super clean with spotless common areas and rooms.

Service8.0

Customer service was inconsistent, with multiple instances of staff denying requests.

Location9.5

The grounds are lovely and well maintained.

Room Quality8.9

Rooms were clean and well-kept, although no specific issues were mentioned.

Amenities9.0

Multiple pools available, though somewhat disjointed.

Value for Money9.4

Great amenities and cleanliness provide good overall value.

Food and Beverage8.0

Food was described as subpar and issues with custom orders were noted.

Overall Experience8.9

A mixed experience with positive aspects but notable service and food issues.

Librascales

Couple · Aug 2026

Elite Club is a Must

Liked:The food was good. The Elite Club restaurants and priority seating was great. The view and private Elite pool was great.

Disliked:The bed was not comfortable being I paid for Elite Club.

via Nuitee

Michael

Couple · Aug 2026

Excellent value for the price, if you’re looking to party with friends or a bachelor party or lady’s weekend this is the

Liked:Property was beautifully maintained and well manicured. Excellent choice of plants for the garden areas.

Disliked:Caters to a younger party crowd.

via Nuitee

manami

Solo Traveller · Aug 2026

Liked:food was so so. I was disappointed Mexican food restaurant.

via Nuitee

Eric

Solo Traveller · Aug 2026

Liked:Very clean and easy to walk. Fantastic staff. Cappacino bar was amazing in mornings. Plenty of alcohol

Disliked:Restaurants were full at 7 so couldn’t try each one. Seaweed in water but hotel cant control that

via Nuitee

Location

How to Find Us

Boulevard Kukulcan km 12 Zona Hotelera

Cancún · mx

+52 998 689 2253

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking 5 rooms or more, different policies and additional supplements may apply. Other charges can apply at destination. The Environmental Sanitation Tax is to be paid at the front desk in Mexican pesos, at a rate of $82.11 MXN per night, per occupied room. In the event of an early departure, the property will charge you the full amount for your stay. Elite Club rooms include the following benefits: Premium room location. Access to exclusive premium branded drinks at selected bars. Upgraded in room liquor dispenser with premium brands. Upgraded minibar with snacks and a bottle of wine. Confirmed late check-out until 1pm. Early check-in based on availability. In-room aromatherapy. Upgraded room service. Exclusive welcome gift. Dedicated check in area and elite club wristband. Exclusive restaurant for breakfast, including a-la-carte menu options and specialty restaurant Elite Club. Dinner reservation available for the a-la-carte restaurants through the riu app. Access to exclusive pool and beach areas. Access to an exclusive lounge area. If any of the passengers included in this reservation fails to show up at the hotel, the full amount of the originally booked stay will be charged, and no refunds or rate reductions will applyThis property does not accommodate bachelor(ette) or similar parties. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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