Name: Paradisus by Meliá Cancún -All Inclusive
Address: Kukulcan Boulevard Km 16.5, Cancún, 77500
Rating: 9

Paradisus by Meliá Cancún -All Inclusive | Member Rates | Dyme

ParkingFree ParkingPrivate parkingRestaurantSwimming poolOutdoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Parking, Free Parking, Air conditioning, Swimming pool, 24-hour front desk, Restaurant

Location

Cancún, mx

Luxurious Accommodations with Stunning Views

Offering modern rooms with private terraces overlooking the Caribbean Sea or Nichupté Lagoon, Paradisus Cancun All Inclusive provides a luxurious beachfront experience. The spacious rooms feature large windows, rain-style showers, and top-notch amenities like a 50-inch flat-screen TV and minibar.

Indulgent Dining and Entertainment Options

With 17 restaurants and bars to choose from, guests can enjoy a variety of culinary delights at Paradisus Cancun. Whether it's poolside dining at Fahrenheit or a fine steak dinner at Sal Steak Cave, there's something to satisfy every craving. After dinner, guests can explore the vibrant nightlife offerings just steps away.

Relaxation and Wellness at YHI Spa

Guests can unwind and rejuvenate at the YHI Spa, where traditional therapies and modern treatments come together in a tranquil setting. From massages to facials, the spa offers a range of services to promote relaxation and well-being.

Experience luxury, fine dining, and relaxation at Paradisus Cancun All Inclusive. Book your stay now for an unforgettable beachfront getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

523 reviews

Highlights

+Family-friendly resort
+Great food quality

Could Improve

–Rooms had issues with AC and fridge

Cleanliness8.2

Room issues noted, but renovation expected to improve this.

Service9.7

Service quality is implied to be good, especially in the restaurant.

Location9.2

Beautiful location with access to the ocean.

Room Quality8.2

AC and fridge issues noted; renovation will improve this.

Amenities9.2

Excellent amenities including large pool, kid's pool, and jacuzzis.

Value for Money8.7

Good value based on mentioned amenities and dining.

Food and Beverage9.7

Cielo restaurant is described as amazing with the best food.

Overall Experience9.2

Overall a great holiday, despite the renovation closure.

R2145BIjamesy

Family · Jun 2026

10 Stars for Concierge Alejandro Aleman

Liked:If I could give Alejandro more than 5 stars, I would! After arriving at the Cancun airport, I realized in a panic that I left my diamond ring in the room. I contacted Alejandro, and he immediately sprang into action. He personally retrieved it from lost and found and hired a trusted taxi to rush it to the airport before our flight left. This goes way beyond customer service. His honesty and speed saved a priceless possession. Alejandro Aleman is the absolute best. Thank you!

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jonathanlW867GN

Family · Jun 2026

Family trip paradisus melia cancun

Liked:Vianney was the best waitress we could have had during our family trip

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herecomestrouble

Family · Jun 2026

All the little things that can make or break a stay

Liked:The review will only reflect our experience having stayed in the Adults Only Reserve area- Master suite Oceanfront, Pyramid 5 and hotel-wise we never ventured past the Pyramid 3(middle lobby) so I cannot comment on family side of the property. We were looked after by Alejandro our Concierge & Rommel, who were both very attentive- from daily updates, all our dinner reservations & last minute requests, providing information on where we can go about booking activities (parasailing etc) he even went above and beyond with making the initial inquiry on estimated cost & even walking us there, pre-organizing the sunset Cruise on Nichupté, & booking the included spa visit/hydrotherapy. For the folks worried about cabanas, not all of them have a $charge, just the ones that you have to take stairs for, directly facing the water- & we were able to secure one daily & pre-book day before (you just need to plop a personal item between 9am-11am to show you will use it & you can keep it the whole day if desired)- they are set up with towels by the very meticulous Michele( he remembers our room number and preferred location- with good shade and view of ocean) & also Victor. Service was mostly outstanding as expected at Paradisus- sadly with the exception of the first dinner at Agua Marina where it took unnecessarily long time to be acknowledged or seated despite us having reservations (no one was manning the hostess desk but there was multiple staff there) - and the restaurant was nearly empty. Waiting for our server to come & provide water & take drinks/order took a while- which is really the reason I've rated 4/5. I think it was a communication issue from hostess to server. Once a server did arrive at our table, things moved extremely swiftly & he looked after us very well, even when the restaurant got busy- quick to refill drinks and ong the seafood was exceptional (the catch of the day: whole fried snapper was yum) - he even set up a birthday surprise for mom- thank you, Jonathan- he basically saved that experience that went from disappointed to very happy by his attentiveness & speed! I would also like to acknowledge some staff that really made the dining experiences so good- from proactively checking on us & giving recommendations, stellar but speedy service & ensuring we always had tequila/drinks: Alfredo (dinner at Blue Agave, cannot find their new dinner menu online yet, maybe that's why not a lot of folks there at dinner, but i believe the beef i had was short rib- tender & phenomenal), Manuel (lunch at Agave, i loved the Birria soup), Jesus at Capella (one of our favorite experiences even though it's good but not the most exciting food), Daniel at Kao (we popped in for just desert and drinks and yet he managed to make it fun by again proactively recommending specific shots based on my "usual" order so i could try a different brand of mezcal), and the darling of a man, Emanuelle at Sal steakhouse (loved the brisket and clam chowder) - in true Paradisus form, it's the wonderful staff, very good food, & great drinks that are the stars- that combined with the resort cleanliness, scent, and renovated design/property vibe at the Reserve which was quiet, well-attended to, relaxed- exactly what we needed. There's activities/shows within a short walk to main lobby or main pool areas if you seek it. For the staff at Sante & Reserve lounge(they work at both): we particularly enjoyed the service from Cynthia (proactively checking if i want anything even when I'm in the pool she times it very well with a drink a 1/3 full 😀 and continuously brings me my choice of tequila no need to ask- anticipatory 5star service right there), & we also enjoyed wonderful service there from Javier, Yamil, Gemma, Luis, & Valeria. Location of the property was super convenient, with many options of activities at Aquaworld short walk right across the street, from speedboat jungle tours, jetskis, skyrider, etc. Just tip the bellman to golfcart you to the hotel gate to avoid the stairs. There was sargassum during our time, on the beach but there's still folks that find it swimmable certain times of day, when it is mostly on the beach (and not the water)- it was not as awful as what I'd see in nearby/other areas of hotel zone online, & they definitely run the tractors dailly to upkeep (not completely clear but it is june). Other comments if it matters: Designated smoking area for the Reserve section has a tiny bit more shade in the morning luckily(not a lot just vines that are starting to grow) than the one near pyramid 3(main pool) which gets full sun/zero shade- but the one by the main pool has seats w/ cushions- i spoke to someone and apparently they are very strict on no smoking on the actual beach. The master suite layout for the second bathroom was rather odd, looked like they intended to put a small tub but changed their mind for unknown reason. The balcony for the Master suite was huge, but also like there's a bit of wasted space, maybe could use an outdoor tub? We didn't get to enjoy much of the nightly entertainment since it conflicted with some of our dinner reservations, which again if no reservations were required- could have been avoided. They also may consider doing it in more of a theater/or use one of their conference rooms rather than a stage that sits by the pool with the audience seated across from the pool. It would alleviate some of the noise issues for people in main building perhaps(not an issue for our room). And i have to mention- although seeing it as trend now for some hotels and also this brand, likely to save on cooling costs- your room thermostat is set so that is does not go below 20degrees Celsius, it does have a tendency to feel too warm at night.

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X1009XEangelog

Family · Jun 2026

Awesome Resort

Liked:We went on a family vacation with young kiddos. The service was great (shout out to Sergio and Fernanda). The resort just went through a major renovation so everything looked relatively well managed. As usual with Mexico, you’ll notice the areas that see little light of day are not well cared for. But overall the resort is very nice Not all restaurants are the same quality. Capella is great and the best for family. I thought the others were mediocre and zesty was not good at all. Buffet is hit and miss. Some days are good, others not great. Definitely go for the ice cream, it’s really good. Go for the Fero to hero ice cream, it’s really good. Now for the minuses- Juice bar was great but for some ungodly reason, the workers there thought it was a good idea to add water to juice and to sweeten it, add sugar. Once I saw that, I stopped drinking juice. The kids swimming pool area has some slides but only for kids. Parents aren’t allowed to go up the stairs. So if they tighten up their buffet/juice bar. Add more slides or atleast allow adults to enjoy the slides with the kids, I would give it a 5 star rating

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Location

How to Find Us

Kukulcan Boulevard Km 16.5

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

All cots are subject to availability. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking. All special requests are subject to availability and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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