Enjoy a relaxing day at the private beach or take a dip in one of the 3 outdoor swimming pools.
All-Inclusive Dining and Bars
Indulge in all-inclusive rates with meals and beverages included at onsite dining establishments. Relax with a drink at the poolside bar or one of the 3 bars/lounges.
Convenient Amenities
Benefit from complimentary wireless internet, babysitting services, arcade/game room, and additional amenities. Plus, access a 24-hour business center and 24-hour front desk services during your stay.
Make your reservation at OCEAN VIEW CANCUN ARENAS for a memorable beachfront getaway in Cancun.
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
<ul> <li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>
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Significant complaints about dirt and lack of cleanliness throughout the hotel.
Service8.7
Staff were friendly but struggled with language barriers and management of services.
Location8.8
Location near local attractions, offset by poor access to food and services.
Room Quality6.2
Basic accommodations and issues with dampness and missing amenities.
Amenities7.2
Limited amenities, not meeting the expectations of a 4-star facility.
Value for Money6.2
Overall experience does not match the cost, perceived as poor value.
Food and Beverage4.2
Severe dissatisfaction with food quality and presentation.
Overall Experience6.2
Consistently negative experiences leading to a strongly unfavorable overall impression.
karenpI65WB
Family · Mar 2026
4
Good for sleep and shower
Liked:The hotel is fine if you’re looking for basic accommodation to sleep and shower. I don’t recommend paying for the all inclusive package as the drinks were watered down and the food was not good. The room was very basic. Internet was not good. Service was okay. Keycard wouldn’t open the door some days, hotel was run down, ants in the room, etc.
via tripadvisor
nikkijradford
Solo Travel · Feb 2026
2
DO NOT BOOK PLEASE
Liked:This is an honest and true impact of what this hotel is really like. After careful thought I feel it is necessary to inform you of the deeply upsetting, isolating, falsely advertised, and expensive holiday experience I endured.
This holiday has not only ruined my time away but also severely affected my Christmas, New Year, and most importantly my mental health.
I am a 52-year-old white British female who travels alone and has done so many times previously through Love Holidays without issue.
Total Cost Paid: £2,748.91 (plus additional hotel taxes and VISITAX on arrival, which was never checked)
1. Nexus Transfer – Arrival Experience
Upon arrival in Mexico, I approached the Nexus transfer desk. I was told to wait, after which two staff members walked away, leaving me standing alone. Approximately half an hour later, a female staff member approached me and very rudely told me to “just wait” when I politely asked why.
When I calmly asked for her name, she placed her right hand on my arm, covered her name badge with her left hand, and said, “I’m not giving you my name so you can make me lose my job.” This was never my intention. I was alone, in a foreign country, unable to speak the language, and felt extremely intimidated and frightened. She then walked away, leaving me crying and wanting to leave.
About an hour later, a man approached me shouting, “Here, here is your taxi.” I was visibly shaking and crying, and even the taxi driver repeatedly asked if I was okay.
Retune pick up was late by 30 minutes, only one other couple picked up after me, none before
2. Hotel Check-In
Upon arrival at the hotel, the receptionist, who did not speak English, shouted instructions at me regarding payments, cards, and room details in an aggressive and unwelcoming manner. Her attitude was unnecessary, hurtful, and made me feel extremely uncomfortable and unwelcome from the outset. Give paper to sign and to be honest don’t know what I signed
3. Room & Hotel Condition Issues
Throughout my 11-night stay, I experienced the following issues:
Dirty floors that were never cleaned once
Sliding balcony door extremely difficult to open and close, requiring two hands
A makeshift and unsafe balcony lock
No balcony light, making it unusable at night
No suitable place to dry wet swimwear or towels, causing the bathroom to smell (unable to leave clothing on balcony)
Dirty marks all over the fridge door, never cleaned
Hairdryer advertised but not provided
Television unusable unless connected to the internet (not advertised)
Gym not advertised; repeatedly asked reception over 5 days how to use it and whether a card was required, then gave up
Each interaction with reception was met with eye-rolling, dirty looks, and staff walking away without answering
This behaviour made me feel scared, worried, stupid for choosing this hotel, and deeply uncomfortable thought my stay
4. Restaurant Treatment & Food Issues
I was shouted at by the same female restaurant staff member on multiple occasions for what I was wearing, despite wearing the same cover-up for several days without issue previously.
On one evening, when attempting to sit down, she shouted “No, no, you can’t!” When I politely asked where I could sit, she pointed outside. I placed my plate down, with all eyes on me, and began crying from embarrassment before walking out without eating.
As a result:
I did not eat breakfast on 4 out of 11 days
I missed lunch on 6 out of 11 days
I missed multiple evening meals
Checked out at 12pm on the 11th day and unable to eat or drink as banded is taken
5. Misleading Advertising & Lack of Support
Advertised swim-up bar did not exist
Advertised infinity pool was not working
No Love Holidays representative on site (wasn’t aware of this when booking holiday)
Unable to book excursions due to language barriers
Staff did not speak English
Google Translate was ineffective
I felt completely isolated and unsupported
Pool side snack bar offered chips, hotdog, pizza and one other hot dog only, everything else had to be purchased, and only 2 soft drinks available. Not available all day as advised 12pn to 6pm (all food served cold) nothing was advertised in English; there was a bit of paper with photos
Never offered any form of active as advertised, no table tennis table, no aqua fit session supplied, no aerobic classes as advertised online
Online hotel is advertised as a four star, nowhere near that level
No sandy beach (full of seaweed) only 8 beds on beach that could be used
In 11 days, there was only 4 nights of entertainment, and they were either Spanish singers or Mexican singers
· I spent most of my holiday alone in my room or by the pool for short periods
· Min bar advertised online, no mini bar in room, there were x 2 bottles of complimentary water, then you had to buy bottles of water as not supplied though out the holiday, could only fill up a cup when the restaurant was open
· Café advertised online, no café on site apart from a mini shop
· Two restaurants on site advertised again, only saw and eat in one
· Only one dining room option not two as again advertised online
6. Meeting with Hotel Manager
On New Year’s Eve, I waited 2.5 hours in reception to speak with the hotel manager. The meeting lasted approximately 10 minutes. When I raised my concerns, his response was simply, “What can I do?” which was deeply disappointing.
I told him the hotel needs to be truthful when advertising and that this hotel is not suitable for English-speaking guests. I firmly believe there is discrimination towards anyone who speaks English. He said he would to my holiday rep and get back to me, two days later walked past me twice and never address anything with me
Impact on My Wellbeing
I spent this holiday feeling:
Unhappy
Isolated
Intimidated
Victimised
Embarrassed
Ashamed
Hurt
Disappointed
The emotional impact has continued since returning home. I am struggling to talk to friends, family, or work colleagues about the distressing and embarrassing experience I endured.
via tripadvisor
anetadB8200SN
Family · Jan 2026
8
Family holiday
Liked:Upon arrival at the hotel, my initial impression was one of uncertainty. Due to the rain, towels had been placed on the floor in the reception area, and we were not greeted immediately. However, this was understandable as we were waiting in a queue.
When we reached the reception desk, the staff were very pleasant and welcoming. Although their English was limited, communication was not an issue, as we were able to understand each other using translators and body language. The reception team were helpful and consistently professional, always greeting guests with warm smiles.
There were six of us travelling together. Upon entering our room, we were pleasantly surprised by how clean and spacious it was. The room featured a balcony with beautiful views, and the bed was extremely comfortable. Housekeeping services were provided daily, and upon request, a kettle was delivered to the room along with coffee, cups, and all necessary amenities.
Breakfast offered limited variety. Guests expecting a traditional continental breakfast with items such as cheese, salami, or ham may be disappointed. That said, the omelettes prepared at the egg station were very good. Breakfast service begins at 7:30 am, though the omelette and egg station does not open until 8:15 am, which we found somewhat unusual.
Lunch and dinner options were satisfactory, and it was always possible to find something suitable to eat. This is not a five-star property, and the experience reflects the value paid.
Guests who wish to swim in the sea should note that this hotel may not be ideal for that purpose. Although the hotel has a small beach area, it is often affected by seaweed and is not particularly inviting for swimming. For those seeking a better beach experience, I would recommend visiting the beaches near the Coco Bongo area, where the coastline is beautiful and the sea is far more appealing.
It is also important to note that the hotel is quite old and appears somewhat tired in places. Guests should manage their expectations accordingly, as this property does not reflect a four- or five-star standard. In my opinion, it is more in line with a three-star hotel.
Guests who smoke should be aware that this is a smoke-free hotel. Smoking is not permitted around the swimming pool or on room balconies. This policy would benefit from being more clearly communicated by travel companies prior to arrival.
Although we are still currently staying at the hotel, our experience so far has been enjoyable. The entertainment team and hotel staff consistently go above and beyond to ensure guests have a pleasant stay. They work long hours and remain friendly and attentive at all times, which is truly commendable.
via tripadvisor
krestaa
Couples · Jan 2026
4
Don’t go
Liked:This is not a 4 star hotel, this is a 1star . If you are British don’t come here because no one speaks English I suppose you get what you pay for though as it was cheaper than other hotels. Food was ok but not a big variety, waiter staff were friendly. Room was clean but basic , can’t have a cup of coffee unless you are sat in the restaurant. Next to no entertainment so be prepared to spend money for days out and excursions because you will get very bored staying in the hotel. WiFi is very poor and no swim up bar as advertised. Beach is right outside the hotel but very limited loungers and space and due to pool and beach locations you get very little sun as you are always in the shade. My advise is spend that little bit more on a different hotel because you will end up spending a lot more trying to get away from this hotel on days out and better food .
