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Occidental Costa Cancún - All Inclusive

Cancún · MX

Occidental Costa Cancún - All Inclusive

8.3
Excellent3,093 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Occidental Costa Cancún - All Inclusive
WiFi availableFree WiFiParkingFree ParkingAccessible parkingStreet parking

Check-in / Check-out

From 03:00 PM · Until 11:30 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Family-Friendly All-Inclusive Resort

Spacious Accommodations and On-Site Facilities

The Occidental Costa Cancun boasts spacious accommodations and a variety of on-site facilities to cater to all guests' needs. With on-site boutiques, state-of-the-art fitness facilities, a gift shop, a large outdoor pool, children's club, and daily activities, there is something for everyone to enjoy during their stay.

Diverse Dining Options

Indulge in a culinary journey at Occidental Costa Cancun with a range of dining options to satisfy every palate. From international buffets to classic Mexican dishes, traditional Spanish meals, and quick snacks, guests can explore a world of flavors without leaving the resort.

Convenient Access to Area Attractions

Explore the wonders of the Caribbean with easy access to nearby attractions such as the ancient city of Chichen Itza and the Mayan ruins. Take advantage of the hotel's on-site car rental services and travel agency to make the most of your stay in Cancun.

Book now for an unforgettable family vacation at Occidental Costa Cancun!

Loading rooms and rates...

Location

How to Find Us

Boulevard Kukulkan Km 4.5 Lote D7 5 Zona Hotelera

Cancún · MX

+52 998 193 0850

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:30 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that guests booking 11 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation. Children from 2 years to 12 years have a extra charge, which must be paid upon the arrival at front desk. Now, according to the regulations of the General Law for Tobacco Control (articles 60 and 65), the government has established that places designated for the lodging of people may have areas exclusively for smoking in outdoor spaces A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.3

Excellent

3,093 reviews

Highlights

  • +Clean rooms
  • +Excellent staff
  • +Good value for money
  • +Great food options

Could Improve

  • –Cleanliness concerns
  • –Location far from attractions
  • –Outdated rooms
Cleanliness5.5

Cleanliness issues were raised, including reports of a dirty jacuzzi and overall dissatisfaction with cleanliness.

Service9.6

Most staff were described as excellent, kind, and friendly, although there were negative comments about certain bartenders.

Location7.5

Location mentioned as being quite far from attractions and the airport, which affects convenience.

Room Quality7.5

Rooms were reported as clean and comfy, but some guests mentioned they were outdated.

Amenities8.6

Facilities were generally good and well-maintained, though the pool options were limited for children.

Value for Money9.6

Guests felt they received good value considering the price point, especially for food and drinks.

Food and Beverage8.6

Food was generally rated positively, with something for everyone, despite some variability.

Overall Experience9.6

While specific issues were noted, several guests expressed the desire to return and had a generally positive experience.

Abigail

Family With Children · Aug 2026

7

Great staff, lovely clean room and Italian restaurant

Liked:Friendly staff and pool. Small beach and good sun lounges round the pool with towels
Disliked:Not enough nice seating in the only 2 bars lobby and beach.

via Nuitee

536annaliseb

Friends Getaway · Aug 2026

10

Intoxicating !

Liked:I had a great Tequila tasting experience with Mariel and Emmanuel..very informative 😀

via tripadvisor

shamikaj762

Friends Getaway · Aug 2026

10

Excellent Tasting

Liked:Absolutely knowledgeable about all Tequilas. Presentation was great.

via tripadvisor

biyeys

Friends Getaway · Aug 2026

10

Great experience

Liked:"An incredible stay here at the Occidental Costa Cancun, great experience highly recommend. And thanks to Axel at the front desk for making it a smooth and easy check in

via tripadvisor

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