Name: Oasis Palm - All Inclusive
Address: Boulevard Kukulkan Km 4.5, Cancún, 77500
Rating: 7.2

Oasis Palm - All Inclusive, Cancún | Member Rates | Dyme

WiFi availablePaid WiFiParkingFree ParkingPrivate parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Parking, Free Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Cancún, mx

Luxurious Mexican-Style Resort in the Heart of Cancún

Private Beach and Multiple Pools: Enjoy 200 meters of private beach and outdoor pools to soak up the sun.

Diverse Dining Options and Bars: Indulge in a culinary journey with 5 restaurants offering Japanese, seafood, and Mexican cuisine, along with 6 bars including a swim-up bar.

Family-Friendly Activities and Entertainment: Kids will love the dedicated restaurant and activities while adults can unwind at the spa or enjoy Mexican cuisine courses.

Experience the ultimate beach getaway at Oasis Palm - All-Inclusive. Book now to create unforgettable memories in Cancún!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.2

Very Good

4,855 reviews

Highlights

+Clean and well-maintained rooms
+Good location for activities

Could Improve

–Inconsistent food quality
–Service issues with some staff

Cleanliness6.8

Clean and well-maintained, but some issues noted with overall organization.

Service8.0

Service is standard for this hotel tier, though some staff are noted as unhelpful.

Location7.8

Well-located, convenient for activities and tours.

Room Quality7.3

Rooms are spacious and clean, although some room-specific issues reported.

Amenities6.8

Facilities are good but limited availability for certain amenities.

Value for Money7.3

Good value for the overall experience but mixed reviews on specific aspects.

Food and Beverage6.3

Food quality was inconsistent, with complaints about wait times and content.

Overall Experience7.3

Overall enjoyable but marred by several operational issues.

Roldán

Solo Traveller · Jul 2026

Liked:Buffet

Disliked:No shuttle to the airport

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Robert

Family With Children · Jul 2026

It’s an ok hotel

Liked:Location and the beach

Disliked:Pretty much the whole Hotel was hot with little or no AC. Buffet restaurants line were huge and had to kinda fight for the food.

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Veronica

Family With Children · Jul 2026

Not pleasant, staff not welcoming. Won’t recommend and won’t come back.

Disliked:Most of the staff were not welcoming. Every time we asked something we barely got a nice answer. The system they have in an app to book for the restaurants was terrible. We stayed there 6 days and barely made it to dinner because they never had availability even though the few times we could many tables were empty. Terrible service we are definitely not coming back and for sure will not recommend. This hotel needs a lot of improvement from the management! Heard many people complaining about the same.

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Noelia

Family With Children · Jul 2026

Used to be a great place, however; you can find better places now for the same money

Liked:We had a good stay at Oasis. One of the biggest highlights is its beachfront location—you can step right onto the beach, which is absolutely beautiful. The resort offers a wide variety of food options, so there is something for everyone. While the food at the regular restaurants is good, we found that the quality is noticeably better at Sense or if you pay for the upgraded dining experience. Overall, it's a good resort if you're looking for a relaxing beach vacation with plenty of dining choices and an unbeatable location.

Disliked:Unfortunately, our overall experience was affected by several issues. For the first two nights, the air conditioning in our room was not working properly. The hotel offered us two different rooms, but the air conditioners in those rooms were extremely noisy. In the end, we were moved again and provided with a fan, which finally made our stay more comfortable. Another inconvenience was that one of the elevators was out of service during our stay, resulting in long waits every time we needed to go to or from our room. We also felt that the staff, especially in the restaurants, were not very friendly. They may have been overworked or under a lot of stress, but the level of service did not meet our expectations for a resort of this category. Overall, while the location is excellent and there are positive aspects to the resort, the maintenance issues and customer service left us disappointed. Unfortunately, we don't feel the experience was worth the price, and this will likely be our last stay at Oasis.

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Location

How to Find Us

Boulevard Kukulkan Km 4.5

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in, guests must pay a one-time Student/Youth resort fee of USD 30. Charges apply for adults between 18 and 25 years old staying from February to April. The policy is mandatory, per person, and not refundable. Cash only. Credit cards issued to people other than guests (i.e., parents, spouses, etc.) are not accepted in Mexico. Student/youth policy (year-round) student/youth Travelers are defined as any guest 24 years of age and younger traveling without a legal parent/guardian, and is applicable at all Oasis properties year-round. Generally, the Grand Oasis Cancún will be the only property accepting student/youth (not applicable to family travel). Any guests meeting the above definition of student/youth traveler are subject to the following conditions: Upon check-in, passengers must pay a one-time student/youth resort fee (charges may vary). This policy is mandatory per person and not refundable. An operator is obligated to inform all students/youths of this charge. The minimum age requirement for property check-in is 18 years of age. At least 1 guest per room must be aged 18 years or older. Minors are not permitted to stay unaccompanied. Any student group traveling with guests under 18 will require a chaperon (s). One chaperon is required per 1-19 students/youths under 18. The minimum age requirement for a chaperon is 25. All students will be assigned a special bracelet for ID purposes; this policy is applicable year-round. Please note that the legal drinking age in Mexico is 18. Government Sanitation Fee & Resort Fee: in addition to the reservation rate, once in the property (during the Check In) you must cover a charge of $225.00 Mexican pesos per room per night. *Rates are subject to change without prior notice.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. A deposit may be required at the property.

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