Name: Oasis Palm - All Inclusive
Address: Boulevard Kukulcan Seccion C, Lote 1 Zona Hotelera, Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-998-8487500
Rating: 6.6

Oasis Palm - All Inclusive, Cancun | Member Rates | Dyme

Free WiFiFree self parkingFree valet parkingPool umbrellasBilliards or pool tablePool sun loungers

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Free breakfast, Full-service spa, Fitness facilities, Express check-out, Arcade/game room, Free WiFi

Location

Cancun, MX

Escape to a tropical paradise where luxury meets comfort at Oasis Palm - All Inclusive in sunny Cancun.

Relax and Rejuvenate

Indulge in the ultimate pampering experience at our serene spa, offering massages, body treatments, and revitalizing facials to melt away stress.

Fun for All

Dive into adventure with an outdoor pool featuring a thrilling waterslide, along with sauna access for ultimate relaxation—perfect for families and friends alike.

Culinary Delights

Savor delectable dishes at the Sisal Buffet, enjoy casual bites at our snack bar, and unwind at one of the 7 bars/lounges, with complimentary buffet breakfast served daily.

Don't miss out on the vacation of your dreams—book your stay at Oasis Palm today!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

6.6

Good

156 reviews

Highlights

+Kid-friendly beach
+Good variety of food
+Some staff provided excellent service

Could Improve

–Dirty rooms
–Rude service at times
–Hidden costs and poor value for money

Cleanliness3.9

Multiple mentions of dirty rooms and mold, leading to a low cleanliness score.

Service5.9

Some complaints of rude staff and long wait times but also mentions of great service in some dining experiences.

Location8.9

The beach and amenities are highlighted positively, with mentions of it being kid-friendly.

Room Quality4.9

Rooms described as old, small, and having issues, leading to a below-average score.

Amenities7.9

Some positive mentions of amenities alongside reports of issues.

Value for Money5.9

Mention of extra charges and dissatisfaction with the all-inclusive offering indicates poor value.

Food and Beverage7.9

Good variety and quality of food reported but accompanied by service complaints.

Overall Experience7.5

Mixed reviews overall, but some guests would still return.

L4914LSjuanc

Family · Jun 2025

Terrible experience.

Liked:This was a terrible experience. The property has aged badly, and they don’t seem to put much effort into keeping it clean. We had to try three different rooms because they all had mold—so much so that after checking the third room, the front desk employee admitted they were all in the same condition. Common areas were left dirty overnight. They also had live music every night that went on late into the night. The resort is advertised as family-friendly, but it’s hard to get any sleep with young kids when loud music is playing so late. The buffet area was dirty, and the employees used questionable procedures to restock and keep the food fresh. This is definitely a property that saw better days a few decades ago. If all you care about is price, this might work for you—but if you want a clean, quiet, relaxing, and safe place, don’t bother. We ended up checking out four days early because we tried to speak with management about our concerns, and they simply didn’t care.

via tripadvisor

V3174PFstacys

Family · Apr 2025

Not delighted

Liked:I would not recommend this hotel, had to wait for room, too few servers, long lines at the bars, pool was terrible, missing steps, husband fell getting out, also had to help several other people out. Food was fair. I realize it is a family resort, but children need to be kept out of pool with the bar.

via tripadvisor

shicyndy

Family · Apr 2025

Don’t book, Never Again

Liked:If I could giver ZERO stars that’s what the resort ”motel” would get. Within us being there four hours (Husband, daughter 13 , son 10 and myself) I was walking up the club area to speak to a manager. My spouse was talking to another resort to see if they could get us in. We were in the palm building which is right in between grand and Sens. since I booked through EXPEDIA they would not do a refund even when I was speaking to the manager and the Expedia assistance I was there for less than 4 hours at this time. Our room was like a crabby motel room. We stayed for 5 nights and only got the room cleaned once. I had to call twice to get towels. We were told that we couldn’t use the pool that was between our building and the Sens. It was the Sens “pool”. Same thing with the bar. Even though that was right next to our room and the closest to us. Why would you connect a restaurant to a resort building then say well you can’t use this one. The bar at the ocean was slow ALWAYS had a line. The works never asked if you needed anything, but they were too fast to pick up those plastic cups. I would barely finish, and they would come and collect. We went to try to use the slides at the kid’s club. We were told that it was being cleaned, and we would have to wait till 330pm we came back and then it changed to 4pm then they had a movie on so my kids couldn’t use the slide. The app is not good. We tried 4 nights for reservations. Was denied every time. Tried different restaurants and times still I would get a sorry nothing available. Even tried the CHAT they weren’t able to get us in. We had the buffet every breakfast and dinner. It was horrible. Same cold “hot” food. Nothing different and everything tasted the same. We actual left the resort to get food down the street twice. The rooms are clean the restroom by the restaurants and in the public area are gross filthy. The service overall was awful! The workers didn’t speak English or only a handful did. My spouse is Mexican, and we have been to 6 resorts in Cancun/Riviera Maya area, 1 Cozumel and 1 Cabos. I have NEVER left a bad review. It was JUST bad. Overall, booking on Tuesday and left Saturday. Didn’t have time to research or even get any to choose from. Now reading the reviews I see that it’s not me or the time IT’S THE RESORT!

via tripadvisor

284krystals

Friends Getaway · Mar 2025

💩

Liked:We went for my Birthday. I never write reviews but do not stay at this resort! We arrived Friday night. The staff acted as if we were a bother to them. I was in the shower and the water was not draining but that’s not the kicker. Literal feces came up from the drain! We packed all of our stuff and went to the front desk. They argued with us that we did it and they didn’t even say sorry!! They were nice enough to give us a downgraded room. Never again!

via tripadvisor

Location

How to Find Us

Boulevard Kukulcan Seccion C, Lote 1 Zona Hotelera, Cancun, QROO, 77500

Cancun · MX

52-998-8487500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-out is available.</li> </ul>

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