
Cancún · MX

Cancún · MX
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
4-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Cancún, MX
Prime Location in Downtown Cancun
Located in the heart of Cancún, Mex Hoteles offers easy access to popular attractions such as Playa Las Perlas and Cancun Government Palace.
Modern Amenities and Facilities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Stay active at our fitness centre or unwind by the outdoor pool.
Convenient Accessibility
With Cancun Bus Station nearby and Cancún International Airport just 15 km away, traveling to and from Mex Hoteles is a breeze.
Ready to experience the best of Cancún at Mex Hoteles? Book your stay now!
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
The Environmental Sanitation Tax is payable at front desk in Mexican Pesos, at a rate of 82.12 MXN (Mexican Pesos) Per Room Per NightGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
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Guest Reviews
Very Good
3,365 reviews
Highlights
Could Improve
Mixed reports: several guests praise the cleanliness, but others report humidity, moldy smells and bathroom moisture in some rooms.
Consistently excellent reception staff mentioned throughout the reviews (frequent praise for Joel/Yoel as attentive, friendly and very helpful).
Generally praised for proximity to the terminal/port and good bus connections, though some guests noted street noise at night.
Rooms described as spacious, clean and cool by many, but there are issues reported (narrow bed for two, window/door that doesn't close or lock, shower door problems).
Limited amenities mentioned; main recurring amenity complaint concerns the breakfast offering and availability.
Mixed: good service and location add value, but poor breakfast quality, unexpected charges and some maintenance issues reduce perceived value.
Frequently negative feedback: breakfast described as disappointing (bad/watery coffee, unripe fruit, minimal options), confusion/extra charges for items.
Overall many positive stays driven by excellent staff and generally clean, comfortable rooms; however, isolated safety/maintenance and breakfast issues were noted.
Dennis
Solo Traveller · Sep 2026
Good if you know the area
via Nuitee
Jesús
Couple · Sep 2026
via Nuitee
Ajay
Couple · Sep 2026
Highly recommend for a stay away from drunk Gen Z’s
via Nuitee
Haris88
Solo Traveller · Aug 2026
Disappointing stay, SCAMMy policies, NOT recommended
via Nuitee