Name: Meliá Casa Maya Cancún
Address: Boulevard Kukulcan KM 5.5. Zona Hotelera, Cancún, 77500
Rating: 8.4

Meliá Casa Maya Cancún | Member Rates | Dyme

ParkingFree ParkingPrivate parkingRestaurantSwimming poolOutdoor pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Parking, Free Parking, Air conditioning, Fitness center, Swimming pool

Location

Cancún, mx

Spectacular Views

Experience stunning views of Nichupté Lagoon and Caribbean Sea from your terrace at Melia Casa Maya Cancun All Inclusive.

Gastronomic Delights

Indulge in a variety of culinary delights at the international buffet restaurant offering Mexican cuisine, seafood dishes, and more.

Fun-Filled Amenities

Enjoy the outdoor swimming pool, hot tub, water park, and other facilities during your stay at our hotel.

To book your stay and enjoy these incredible amenities, visit us online now!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.4

Excellent

298 reviews

Highlights

+Kids water park
+Friendly staff

Could Improve

–Food quality issues
–Cleanliness problems

Cleanliness7.8

Several reviews highlighted cleanliness issues, including a room with mold and dirty snack areas.

Service9.3

Most reviews praise the friendly and helpful staff, showcasing good service.

Location9.3

The location is frequently mentioned positively, being close to the beach and attractions.

Room Quality8.3

Room quality was generally good, but some reports of odor and discomfort were noted.

Amenities8.8

The water park and pool facilities were positively received, especially by families.

Value for Money8.2

Some reviews suggest the pricing does not reflect the overall experience and extra costs in dining.

Food and Beverage6.8

Numerous comments indicate that food quality was poor, leading to negative impressions overall.

Overall Experience8.8

General sentiment is positive, despite some specific issues with food and cleanliness.

shama

Family With Children · Aug 2026

Disliked:Staff and food

via Nuitee

Marcela

Family With Children · Aug 2026

Nos descepcionó.

Liked:En general esta OK. Tiene una linda alberca y un parque acuático. La habitación es amplia

Disliked:El servicio bastante malo. No nos resolvían lo que necesitamos aunque fuera muy básico (periqueras, agua, toallas, tazas limpias, cafe) fuimos a todo incluido y no reestockeaban la comida ni los platos, casi no hay meseros. Tienes que pedir las cosas varias veces y el servicio en general hostil. Cuando los platillos se terminan, te dicen que no hay mas, aunque falten varias horas para recoger el servicio. El menú infantil solo ofrece alimentos ultra procesados y fritos. No hay tantas opciones de fruta y cosas frescas en los restaurantes.

via Nuitee

Zayda

Family With Children · Jul 2026

Liked:The shower.

Disliked:The pillows had stains on them.

via Nuitee

KeAundra

Solo Traveller · Jul 2026

Liked:From the moment we arrived, Japhet made us feel truly welcome and set the tone for an unforgettable stay. His warm hospitality made us feel right at home from day one. Oscar and Antonio at Markado provided exceptional service and made every dining experience enjoyable. Agenis at Cape Noa was equally attentive and welcoming, always ensuring we had a great experience. Abraham at the gym was incredibly helpful, and the facility was spotless with a welcoming atmosphere that made working out a pleasure. This is a fantastic destination for families, and it's the incredible staff who made our vacation so memorable. Their outstanding service and genuine kindness exceeded our expectations. I highly recommend staying here, and my family and I will definitely be returning in the future!

Disliked:One area that could be improved was the housekeeping. There were a few occasions where the bed linens had stains, and some of the pillow covers appeared to have mold on them. While the staff addressed our needs when asked, ensuring that all linens are clean and thoroughly inspected before guests arrive would make the overall experience even better.

via Nuitee

Location

How to Find Us

Boulevard Kukulcan KM 5.5. Zona Hotelera

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The name on the credit card used for the booking should correspond to the guest staying at the propertyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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