
Cancun · MX

Cancun · MX
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
3-Star Hotel
Amenities
Fitness facilities, Free beach shuttle, Comprehensive recycling policy, Guest education on local ecosystems and culture, Free WiFi, 24-hour front desk
Location
Cancun, MX
Beachfront Relaxation: Unwind on the private beach or by the outdoor pool, and maintain your fitness routine at the on-site fitness center.
Delicious Dining Options: Indulge in delectable meals at Restaurante Aquamarina or enjoy a drink at the bar/lounge while being surrounded by a serene ambiance.
Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a beach shuttle, ensuring a stress-free stay. Additionally, take advantage of room service and buffet breakfasts at your convenience.
Ready to experience a perfect blend of comfort and luxury at Krystal Urban Cancun & Beach Club? Book your stay now for an unforgettable getaway!
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
<ul> <li>Only registered guests are allowed in the guestrooms. </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>
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Guest Reviews
Excellent
2,516 reviews
Highlights
Could Improve
Some reviews mention issues like lack of towels and bathroom problems; lower score reflects this.
Mixed sentiment; some guests reported a lack of responsiveness, but others noted good service.
Conveniently located near the airport; many guests appreciated this aspect.
Overall positive feedback about the rooms, though some complaints about noise.
Access to the beach club is a plus, but some amenities are lacking.
Guest complaints about pricing vs. experience suggest a lower value perception.
Feedback indicates issues with communication in the hotel restaurant; this impacts the score.
General guest sentiment aligns with satisfaction in certain areas, balanced by significant complaints.
Leonardo
Couple · Jun 2026
Terrible experience
via Nuitee
BETUL
Couple · May 2026
Fantastic stay, great hotel
via Nuitee
Ana Leticia
Couple · May 2026
Bad experiencia! It look nicer in the app 🥺
via Nuitee
Densmore
Couple · May 2026
Apart from that everything else is good.
via Nuitee