Name: Krystal Urban Cancun & Beach Club
Address: Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-998-8488000
Rating: 8.4

Krystal Urban Cancun & Beach Club | Member Rates | Dyme

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Secured parkingWheelchair-accessible van parkingPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, Free beach shuttle, Comprehensive recycling policy, Guest education on local ecosystems and culture, Free WiFi, 24-hour front desk

Location

Cancun, MX

Beachfront Relaxation: Unwind on the private beach or by the outdoor pool, and maintain your fitness routine at the on-site fitness center.

Delicious Dining Options: Indulge in delectable meals at Restaurante Aquamarina or enjoy a drink at the bar/lounge while being surrounded by a serene ambiance.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a beach shuttle, ensuring a stress-free stay. Additionally, take advantage of room service and buffet breakfasts at your convenience.

Ready to experience a perfect blend of comfort and luxury at Krystal Urban Cancun & Beach Club? Book your stay now for an unforgettable getaway!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

2,516 reviews

Highlights

+Good location
+Clean room

Could Improve

–Poor service
–Lack of amenities

Cleanliness7.9

Some reviews mention issues like lack of towels and bathroom problems; lower score reflects this.

Service8.9

Mixed sentiment; some guests reported a lack of responsiveness, but others noted good service.

Location9.4

Conveniently located near the airport; many guests appreciated this aspect.

Room Quality8.4

Overall positive feedback about the rooms, though some complaints about noise.

Amenities8.4

Access to the beach club is a plus, but some amenities are lacking.

Value for Money7.4

Guest complaints about pricing vs. experience suggest a lower value perception.

Food and Beverage7.9

Feedback indicates issues with communication in the hotel restaurant; this impacts the score.

Overall Experience8.8

General guest sentiment aligns with satisfaction in certain areas, balanced by significant complaints.

Leonardo

Couple · Jun 2026

Terrible experience

Liked:The room had a great view and was confortable

Disliked:Breakfast wasnt good (only few options) and had a terrible experience with one of the employees (Nayeli who works in the front desk). I went downstairs to get the food I had bought and asked if I could borrow the cutlery (or if they had plastic ones) and for my surprise she said the hotel's policy is to sell it to customers. I was shocked and said there was no sense with that, and she kept her positioning and behaviour. I was lucky because I went to the cafeteria and other lady gave me the plastic cutlery I needed. Dont understand how this unprepared people can work at a place who basically deals wity customers. Vert bad experience and will never go back.

via Nuitee

BETUL

Couple · May 2026

Fantastic stay, great hotel

Liked:Had a fantastic time, great hotel

Disliked:N/a

via Nuitee

Ana Leticia

Couple · May 2026

Bad experiencia! It look nicer in the app 🥺

Liked:This is not even a 3 star hotel

Disliked:Location for my porpoise but not for Vacation time!

via Nuitee

Densmore

Couple · May 2026

Apart from that everything else is good.

Liked:Love everything about the property And the front desk staff and the staff that meet us at the door.

Disliked:My only problem I had was when I wanted a spoon to take to my room because I wanted to eat something that I came with when I check in. There was a lady across from the front desk that served at the bar I believe, she would be the one who normally would gave you complimentary drinks when you check in wanted to charge for a spoon. Like what. Then I do believe breakfast should be included in the price when people are checking in at your hotel no matter what the price are.

via Nuitee

Location

How to Find Us

Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

Cancun · MX

52-998-8488000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Only registered guests are allowed in the guestrooms. </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

Explore More

Nearby Hotels

Fiesta Americana Condesa Cancun - All Inclusive

9.2/ 10

★★★★★

Fiesta Americana Condesa Cancun - All Inclusive

Blvd. Kukulkan km 16.5

2,423 reviews

Live Aqua Cancun - Adults Only - All-Inclusive

9.4/ 10

★★★★★

Live Aqua Cancun - Adults Only - All-Inclusive

Blvd. Kukulcan KM.12.5, Zona Hotelera

1,407 reviews

Presidente InterContinental Cancun Resort

8.8/ 10

★★★★★

Presidente InterContinental Cancun Resort

Boulevard Kukulkan KM 7.5

3,254 reviews

Secrets The Vine Cancun - All Inclusive Adults Only

9.2/ 10

★★★★★

Secrets The Vine Cancun - All Inclusive Adults Only

Blvd. Kukulcan km. 14.5 Retorno Del Rey

1,228 reviews

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

9.0/ 10

★★★★★

Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Km 9.7 Blvd. Kukulcan, Zona Hotel

1,760 reviews

Riu Palace Las Americas - All Inclusive - Adults Only

9.0/ 10

★★★★★

Riu Palace Las Americas - All Inclusive - Adults Only

Blvd. Kukulcan, Km 8.5

1,584 reviews

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Guest Reviews

What Guests Say

8.4

Excellent

2,516 reviews

Highlights

+Good location
+Clean room

Could Improve

–Poor service
–Lack of amenities

Cleanliness7.9

Some reviews mention issues like lack of towels and bathroom problems; lower score reflects this.

Service8.9

Mixed sentiment; some guests reported a lack of responsiveness, but others noted good service.

Location9.4

Conveniently located near the airport; many guests appreciated this aspect.

Room Quality8.4

Overall positive feedback about the rooms, though some complaints about noise.

Amenities8.4

Access to the beach club is a plus, but some amenities are lacking.

Value for Money7.4

Guest complaints about pricing vs. experience suggest a lower value perception.

Food and Beverage7.9

Feedback indicates issues with communication in the hotel restaurant; this impacts the score.

Overall Experience8.8

General guest sentiment aligns with satisfaction in certain areas, balanced by significant complaints.

Leonardo

Couple · Jun 2026

Terrible experience

Liked:The room had a great view and was confortable

via Nuitee

BETUL

Couple · May 2026

Fantastic stay, great hotel

Liked:Had a fantastic time, great hotel

Disliked:N/a

via Nuitee

Ana Leticia

Couple · May 2026

Bad experiencia! It look nicer in the app 🥺

Liked:This is not even a 3 star hotel

Disliked:Location for my porpoise but not for Vacation time!

via Nuitee

Densmore

Couple · May 2026

Apart from that everything else is good.

Liked:Love everything about the property And the front desk staff and the staff that meet us at the door.

via Nuitee