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Krystal Urban Cancun & Beach Club

Cancun · MX

Krystal Urban Cancun & Beach Club

8.4
Excellent2,516 reviews
  1. Hotel Collection
  2. /Hotels in Cancun
  3. /Krystal Urban Cancun & Beach Club
Free WiFiWheelchair accessible parkingSelf parking (surcharge)Secured parkingWheelchair-accessible van parkingPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, Free beach shuttle, Comprehensive recycling policy, Guest education on local ecosystems and culture, Free WiFi, 24-hour front desk

Location

Cancun, MX

Beachfront Relaxation: Unwind on the private beach or by the outdoor pool, and maintain your fitness routine at the on-site fitness center.

Delicious Dining Options: Indulge in delectable meals at Restaurante Aquamarina or enjoy a drink at the bar/lounge while being surrounded by a serene ambiance.

Convenient Amenities: Benefit from complimentary Wi-Fi, concierge services, and a beach shuttle, ensuring a stress-free stay. Additionally, take advantage of room service and buffet breakfasts at your convenience.

Ready to experience a perfect blend of comfort and luxury at Krystal Urban Cancun & Beach Club? Book your stay now for an unforgettable getaway!

Loading rooms and rates...

Location

How to Find Us

Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500

Cancun · MX

52-998-8488000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Only registered guests are allowed in the guestrooms. </li> <li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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KRYSTAL URBAN CANCUN & BEACH CLUB

Guest Reviews

What Guests Say

8.4

Excellent

2,516 reviews

Highlights

  • +Good location
  • +Clean room

Could Improve

  • –Poor service
  • –Lack of amenities
Cleanliness7.9

Some reviews mention issues like lack of towels and bathroom problems; lower score reflects this.

Service8.9

Mixed sentiment; some guests reported a lack of responsiveness, but others noted good service.

Location9.4

Conveniently located near the airport; many guests appreciated this aspect.

Room Quality8.4

Overall positive feedback about the rooms, though some complaints about noise.

Amenities8.4

Access to the beach club is a plus, but some amenities are lacking.

Value for Money7.4

Guest complaints about pricing vs. experience suggest a lower value perception.

Food and Beverage7.9

Feedback indicates issues with communication in the hotel restaurant; this impacts the score.

Overall Experience8.8

General guest sentiment aligns with satisfaction in certain areas, balanced by significant complaints.

Alberto

Family With Children · May 2026

6

Clean

Liked:Location
Disliked:Need more cleaning and

via Nuitee

Ramos Medina

Solo Traveller · Apr 2026

10
Liked:Instalaciones
Disliked:No estar en playa

via Nuitee

Damon

Solo Traveller · Apr 2026

9
Liked:PH suites and area

via Nuitee

Joshua

Couple · Apr 2026

1
Disliked:Nothing. I didn’t even stay. I had booked for March 14 then when I went to edit my stay it automatically switched to the 21. When I had arrived they did nothing to help me and said were full sorry and there is 0 refunds.

via Nuitee