Cancún · MX

Krystal Grand Cancun All Inclusive

Name: Krystal Grand Cancun All Inclusive
Address: Boulevard Kukulkan Km 8.5, Cancún, 77500
Rating: 8.4

8.4

Excellent846 reviews

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Luxurious Beachfront Property

Overlooking the Caribbean Sea and Nichupte Lagoon, Krystal Grand Cancun All Inclusive offers a bi-level outdoor pool, private beach, and full-service spa.

Upscale Accommodations

The guestrooms feature flat-screen TVs, MP3 docking stations, and private balconies with stunning city or ocean views. Enjoy 24-hour room service for added convenience.

Dining Options

Start your day with a delicious breakfast at the O restaurant. Indulge in culinary delights at The Grill & Terrace, Rissotto, Ayami restaurants, and the Take a Bite for casual dining.

Ready to experience luxury by the sea? Book your stay at Krystal Grand Cancun All Inclusive now.

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Location

How to Find Us

Boulevard Kukulkan Km 8.5

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

When booking more than 4 rooms, different policies and additional supplements may apply. The environmental fee is subjected to changes and the applicable current amount will be charged depending on the stay dates or period of time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Cancún · MX

Krystal Grand Cancun All Inclusive

8.4

Excellent846 reviews

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Luxurious Beachfront Property

Overlooking the Caribbean Sea and Nichupte Lagoon, Krystal Grand Cancun All Inclusive offers a bi-level outdoor pool, private beach, and full-service spa.

Upscale Accommodations

The guestrooms feature flat-screen TVs, MP3 docking stations, and private balconies with stunning city or ocean views. Enjoy 24-hour room service for added convenience.

Dining Options

Start your day with a delicious breakfast at the O restaurant. Indulge in culinary delights at The Grill & Terrace, Rissotto, Ayami restaurants, and the Take a Bite for casual dining.

Ready to experience luxury by the sea? Book your stay at Krystal Grand Cancun All Inclusive now.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

846 reviews

Highlights

+Friendly and attentive staff
+Excellent waiter service (Cesar, Elizabeth Orea)
+Helpful concierge and spa staff
+Multiple on-site restaurants and amenities
+Guests would recommend / want to return

Could Improve

–Poor food quality reported by some guests
–Limited food variety and extra charges for certain items
–Small portion sizes

Cleanliness8.4

Standard quality for this hotel tier

Service10.0

Repeatedly praised: friendly, attentive staff who went above and beyond (mentions of Lorena, Lupita, Christian, Christina, Cesar, Elizabeth Orea, spa staff, Diana and Jessica). Service is a standout strength.

Location8.4

Standard quality for this hotel tier

Room Quality8.4

Standard quality for this hotel tier

Amenities9.5

Amenities are positively noted (spa, multiple on-site restaurants, helpful concierge and spa staff); generally seen as a strong aspect of the stay.

Value for Money7.0

Mixed: guests recommend the hotel overall but some noted extra charges for better items and questioned value ("te cobran lo bueno aparte").

Food and Beverage5.5

Mixed to negative: several guests reported poor food quality, limited variety and charging extra; one guest noted food was good but portions small.

Overall Experience10.0

Overall very positive: multiple headlines call it a wonderful or best experience, guests say staff turned a previous bad experience into one they'd return for and recommend the hotel.

LUIS

Couple · Oct 2026

Humans, Great! Mother Nature, Bad!

Liked:Service, attention, installations,.. the beach in front of the Krystal Grand is the best in Mexico, but God was not cheritable tgis time, hahaha,.. there was sargassum that has been coming from Africa as of late.

Disliked:As I said before, we had bad luck with Mother Nature,.. she threw us the sargassum coming from Africa that has been affecting the Caribbean in general as of late. Next time, I'll check the sargassum radar online,.. so I can book accordingly..

via Nuitee

LUIS

Couple · Oct 2026

Liked:Service, attention, installations,..

Disliked:The beach in front of fhe Krystal Grand, is in my opinion, the best in Mexico,.. but this time we had bad luck with the sargassum coming from Africa as of late. The sands were being cleaned every day, so we were comfortable in the palapa and loungers in the Sun, getting the hotel service with drinks, etc,.. but the sea was not accesible this time.

via Nuitee

Michele

Family With Children · Sep 2026

Would def come again, great energy.

Liked:loved the room besides non functioning AC, French restaurant, the grill restaurant. excellent 80's music by the pool. great beach, walking distance to town, most of the staff is nice. overall, excellent energy, wd consider coming again. excellent chilled red wine. overall staff lets you be, isn;t hovering micro managing and the energy is outstanding, loved it and may come again. hope they work on the suggested improvements. Xfinity pool. suggest lunch able served at beach w plastic plates. wd suggest beach stairs be swept of sand more often, suggest wifi work on lounge chairs further out. the beach has a life guard. the people ar the beach are very nice. great mattress, slept well. good sheets. excellent room lavazza coffee choice. the coffee cups in Alta are good and liked the access to go cups too. espresso machine wd improve for the cappuccino but overall, not bad. coffee in room tasted better. elevator wait time was almost aways not long. guests and staff are nice. the driver Sergio they connected us with for airport shuttle (extra price) was very nice, professional and punctual. infinity pool felt clean and good temperature. beach water was clean, barely seaweed.

Disliked:nachos & overall same lunch by pool. no fruit or salad & very little guac provided. lunch menu didn't change & was overall very carnivorous, greasy. basic green salad & fruit wd be a simple basic addition. sun glasses were lost at very specific time and location on premise, hotel insurance sh help.when asked,staff very short to say no as if they were found and kept.6pm beach drink server sh tell people at 5:50pm last call. plastic cups provided on beach didn't keep drinks cool. wd reco offer in a dif vessel. it wd maximize beverages as people were ordering bec their drink got warm not bec it was necessarily empty. main buffet really needs help. very long line at omelette station, only one person making each order at a time vs 2 people or 1 person gathering sev orders at a time. U don't cook mix meat pork on the same grill with rest. you don't cook mix meat w/ veggies for vegetarians. wd recommend ice cream and sorbet as a dessert option.rm mini fridge didn't offer any non sugar beverages like sparkling water or juice only reg &diet soda.unless called, it wasn't;t autofilled. great water refill station but there sh be 1 on each floor than only in altitude lobby, not practical or sufficient considering size of place and number of people. huge pb, a/c didn't work all week despite informing its' non function. only able to use fan all week.buffet denied eating outside when that's precisely why people fly to Cancun to do such.3 other restaurants don't have outdoor seating. I'd work on adding this since fresh air is important. 1 staff person denied us two people a table due to non reserv but restaurant almost empty.I think she and staff didn't want to work.wd suggest better train servers,sh not ask group to remove &use same forks and knifes if already mixed together on same dirty plates. all requests sh be possible via WhatsApp.

via Nuitee

Ruby

Extended Group · Aug 2026

Besides not having good food options the stay was amazing and the staff was awesome!!!

Liked:The location was perfect.

Disliked:The food was not that good.

via Nuitee

Location

How to Find Us

Boulevard Kukulkan Km 8.5

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.