Cancún · mx
Krystal Grand Cancun All Inclusive
8.4
Excellent846 reviews
KRYSTAL GRAND CANCUN ALL INCLUSIVE
Cancún · mx
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Cancún, mx
Luxurious Beachfront Property
Overlooking the Caribbean Sea and Nichupte Lagoon, Krystal Grand Cancun All Inclusive offers a bi-level outdoor pool, private beach, and full-service spa.
Upscale Accommodations
The guestrooms feature flat-screen TVs, MP3 docking stations, and private balconies with stunning city or ocean views. Enjoy 24-hour room service for added convenience.
Dining Options
Start your day with a delicious breakfast at the O restaurant. Indulge in culinary delights at The Grill & Terrace, Rissotto, Ayami restaurants, and the Take a Bite for casual dining.
Ready to experience luxury by the sea? Book your stay at Krystal Grand Cancun All Inclusive now.
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
When booking more than 4 rooms, different policies and additional supplements may apply. The environmental fee is subjected to changes and the applicable current amount will be charged depending on the stay dates or period of time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.
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Guest Reviews
Excellent
846 reviews
Highlights
Could Improve
Standard quality for this hotel tier
Repeatedly praised: friendly, attentive staff who went above and beyond (mentions of Lorena, Lupita, Christian, Christina, Cesar, Elizabeth Orea, spa staff, Diana and Jessica). Service is a standout strength.
Standard quality for this hotel tier
Standard quality for this hotel tier
Amenities are positively noted (spa, multiple on-site restaurants, helpful concierge and spa staff); generally seen as a strong aspect of the stay.
Mixed: guests recommend the hotel overall but some noted extra charges for better items and questioned value ("te cobran lo bueno aparte").
Mixed to negative: several guests reported poor food quality, limited variety and charging extra; one guest noted food was good but portions small.
Overall very positive: multiple headlines call it a wonderful or best experience, guests say staff turned a previous bad experience into one they'd return for and recommend the hotel.
Karen
Solo Traveller · Aug 2026
Its all about the location
via Nuitee
Kulbir Kaur
Family With Children · Aug 2026
Not coming back. Not 5 star.
via Nuitee
Gaitree
Family With Children · Aug 2026
I had a horrible time
via Nuitee
Jet56682067803
Family · Aug 2026
Wonderful and friendly staff.
via tripadvisor