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Krystal Grand Cancun All Inclusive

Cancun · MX

Krystal Grand Cancun All Inclusive

7.2
Very Good161 reviews
  1. Hotel Collection
  2. /Hotels in Cancun
  3. /Krystal Grand Cancun All Inclusive
Free WiFiWheelchair accessible parkingFree self parkingSecured parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Elevator, Supervised childcare/activities, ATM/banking, Snorkeling nearby, Television in common areas, Safe-deposit box at front desk

Location

Cancun, MX

Luxurious Spa and Recreational Amenities

Indulge in massages, body treatments, and facials at our spa, or take a dip in one of our 4 outdoor swimming pools. Relax even further in the sauna for the ultimate pampering experience.

All-Inclusive Dining and Drinking Options

Savor meals at Restaurante Ayami, snacks at the cafe, and drinks at our various bars. With all-inclusive rates, enjoy complimentary dining, but don't miss out on the chance to try special dishes for a nominal fee.

Upscale Rooms and Nearby Attractions

Unwind in our chic guestrooms with modern amenities, then venture to Gaviota Azul Beach just steps away. Conveniently located near Cancun's hotspots like the Convention Center and Forum Beach, your stay at Krystal Grand Cancun All Inclusive promises both relaxation and exploration.

Ready to experience the epitome of luxury? Book your stay now at Krystal Grand Cancun All Inclusive!

Loading rooms and rates...

Location

How to Find Us

Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Cancun · MX

+52 998 848 9800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.2

Very Good

161 reviews

Highlights

  • +Friendly staff
  • +Good food
  • +Beach view

Could Improve

  • –Cleanliness issues
  • –Room maintenance problems
  • –Service inconsistencies
Cleanliness5.5

Issues with cleanliness mentioned in several reviews, including stained towels and blankets.

Service8.0

Staff were friendly and helpful, but some reported issues with specific staff members.

Location8.0

Positive comments about beach views and nice atmosphere.

Room Quality6.0

Complaints about room maintenance and noise issues affected overall room experience.

Amenities7.5

General comments about amenities being decent, though some facilities were noted as outdated.

Value for Money7.0

Comments suggest that prices may not reflect the quality of the stay.

Food and Beverage7.0

Mixed reviews about food quality, with praise for specific dishes but overall poor service experience.

Overall Experience8.5

Despite several criticisms, many guests had a good overall experience and expressed willingness to return.

Karen

Family · Oct 2025

4
Liked:Hotel is barely a 2 stars hotel. Starting with the elevators they are supposed to have 4 but only two work properly. Also, when you check in they say they have 6 restaurants, that’s a lie they only have two “specialty restaurants “ for dinner and impossible to get a same day reservation. Only one bar for whole facility. Buffet restaurant is too small and you have to make a big line every time you want to eat. Hotel does not have A/C at the lobby/bar area. Property conditions are poor, hotels need maintenance and remodeling. Only two pools and very difficult to get sitting there. I won’t recommend this property for future staying.

via Nuitee

Queencie Mae

Family With Children · Sep 2025

10
Liked:The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!

via Nuitee

Vivian

Partner · Sep 2025

10
Liked:Servicio del personal y la bella playa

via Nuitee

Jose Alejo

· Sep 2025

10
Liked:I loved it

via Nuitee

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