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Krystal Cancun

Cancún · MX

Krystal Cancun

7.6
Very Good3,558 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Krystal Cancun
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Oceanfront Paradise

Luxurious Amenities: Indulge in the sauna, hot tub, and oceanfront pool. Each room is equipped with a minibar, cable TV, air conditioning, and a safety deposit box.

Convenience at Your Fingertips: Enjoy on-site car rental, event organization, laundry services, and a tour desk for a hassle-free stay.

Culinary Delights: Treat your taste buds at Hacienda El Mortero with traditional Mexican cuisine and live mariachi music. Start your day with a buffet breakfast and unwind at the on-site bars.

Experience the ultimate beach getaway at Krystal Cancun. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

Paseo Kukulcan Km 9 lotes 9 y 9 A

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The property has the Stay Safe & Clean Sanitary Certification. Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Restrictions for the all-inclusive plan: Children from 0 – 4 for free. Children from 5 – 12, additional fee USD 40.00 Children older than 13, additional fee USD 90.00In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.6

Very Good

3,558 reviews

Highlights

  • +Excellent location / beach access
  • +Helpful, friendly staff
  • +Good value for money
  • +Nice pools and amenities
  • +Breakfast buffet variety

Could Improve

  • –Rooms dated / maintenance issues
  • –Old/slow elevators
  • –Restaurant quality and coordination problems
  • –Occasional sargassum on the beach
  • –Noise and humidity in rooms
Cleanliness7.2

Generally acceptable — several guests reported clean, well-kept rooms, but others noted humidity and signs of neglect; sargassum on the beach also affected perceived cleanliness for some.

Service8.0

Staff repeatedly praised as helpful and friendly; a few guests mentioned slow service or lack of empathy during busy periods.

Location9.2

Consistently highlighted as excellent — central, beach access, near restaurants/bars and convenient for Isla Mujeres; a major strength in reviews.

Room Quality6.0

Rooms described as dated with maintenance issues, humidity and street noise; several guests used terms like 'old' or 'quite worn'.

Amenities6.5

Pools, bars and beach access are praised, but elevators are old/slow, jacuzzi issues (not hot) and some transition areas lack AC, lowering the score.

Value for Money8.5

Multiple guests explicitly call out good value / relación calidad-precio; some note prices feel aligned with the US but overall perceived as good value.

Food and Beverage7.0

Breakfast buffet receives positive mention for variety; however, on-site restaurant quality and coordination are inconsistent (bad sushi, ramen, service coordination issues).

Overall Experience8.4

Majority of reviewers enjoyed their stay thanks to location, facilities and staff; notable negative experiences (room condition, service hiccups, sargassum) reduce but do not dominate overall sentiment.

Carla

Solo Traveller · Oct 2026

9
Liked:The localization was perfect!

via Nuitee

Fernando

Solo Traveller · Oct 2026

5

Stay away from this hotel even though has great location

Liked:Location very close to beach and clubs
Disliked:Installations, lack of cleaning, very old furnitures

via Nuitee

Sarai

Family With Children · Sep 2026

3

Terrible atención: Staff del desayuno y limpieza

Liked:Buena ubicacion, piscinas y salida directa al mar.
Disliked:1. El staff de limpieza fue poco servicial e ineficiente, al llegar la habitación estaba sucia, las toallas no habían sido lavadas apropiadamente. Tuvimos que llamarlos a que vuelvan a limpiar y lo hicieron de muy mala gana. 2. En el desayuno bufet nos detuvieron por entrar nuevamente a pedir algo de tomar, dado que por.mi condición de salud necesito tomar pastillas temprano en la mañana. Nos trataron como delincuentes y tuvimos que pagar otro desayuno. La asistente encargada del buffet extremadamente grosera e hizo caso omiso a nuestra situación. El día casi no nos dejan entrar a desayunar. Una pena que contraten gente poco profesional en un lugar tan prestigioso. 3. Las habitaciones dejan mucho que desear, nada que ver con las fotografías. El baño no funcionaba, la cafetera estaba averiada y la ducha necesitaba mantenimiento del sifón. La experiencia en general fue pésima, no me vuelvo a hospedar nunca más en este lugar ni en ninguno de esta cadena hotelera y no lo recomiendo en absoluto.

via Nuitee

Jennifer

Extended Group · Sep 2026

5

It was a good location but they need to work on their cleanliness and safety

Liked:Location was great close to super markets, coco bongo & other activities. The beach was beautiful and nice pools and good security. The lady who does the entertainment & activities was super friendly and very nice. She brought games, aerobics, and activities to everyone.
Disliked:The facility is not very clean we found two cockroaches during our stay. The pool area is very slippery I saw about 3 people fall and I personally almost fell about 5 times. If you choose the non inclusive option the treatment is very different. Lastly they try to sell you a timeshare for a “free breakfast”.

via Nuitee

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