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Kempinski Hotel Cancun

Cancún · mx

Kempinski Hotel Cancun

9.2
Exceptional586 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Kempinski Hotel Cancun
ParkingSelf parking (surcharge)RestaurantSwimming poolHeated poolPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Guest education on local ecosystems and culture, Clubhouse, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Cancún, mx

Luxurious Amenities and Services

This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.

Exquisite Dining Experience

Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.

Convenient Location and Transportation Services

Conveniently located just 20 minutes from Cancun International Airport, the hotel offers seamless airport transfers and easy access to nearby attractions like Aquaworld. Experience luxury and comfort at its finest at the Kempinski Hotel Cancun.

Loading rooms and rates...

Location

How to Find Us

Retorno del Rey, 36

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Resort fee includes the following: -Mexican welcome drink -Premium high-speed WiFi in guest rooms and public areas -Use of tennis courts and rackets (1 hr)Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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KEMPINSKI HOTEL CANCUN

Guest Reviews

What Guests Say

9.2

Exceptional

586 reviews

Highlights

  • +Excellent service
  • +Beautiful location

Could Improve

  • –Limited food variety
  • –Some noise in restaurants
Cleanliness9.4

Very friendly staff, exceptionally clean hotel.

Service9.8

The staff were very helpful and kind throughout multiple visits.

Location9.4

Amazing location near the beach.

Room Quality9.3

Comfortable, spacious rooms.

Amenities8.9

Standard quality for this hotel tier.

Value for Money8.3

Standard quality for this hotel tier.

Food and Beverage8.9

Generally good quality but some food options rated average.

Overall Experience9.6

Guests had a fantastic overall stay with great service and amenities.

Julia

Solo Traveller · Apr 2026

8
Disliked:The chairs on the balcony and the pool lounge chairs were not very comfortable. The TV didn’t work much of the time. It all felt a bit soul less

via Nuitee

G5726DVdawng

Couples · Apr 2026

10

5 Star in the Hotel Zone of Cancun

Liked:This was our 2nd stay at The Kempinski. If you want to feel like royalty, I highly suggest this hotel. It is beautiful inside and out. The beach is groomed multiple times a day. the food is exceptional and the staff is wonderful. The restaurants are extraordinary, and there are many options within walking distance as well.

via tripadvisor

Venture41743383447

Family · Apr 2026

10

Paradise!

Liked:Fantastic service at the beach. Jorge was spoiling us and making the best cocktails w his team. Paradise! An unforgettable experience! Thank you

via tripadvisor

mayadanielam2020

Solo Travel · Apr 2026

6

4 star tops

Liked:Good location It was quite Rooms are extremely dated but clean Not worth the cost Service staff was good but poor to accommodate The whole hotel is in urgent need of a renovation upgrade even the pool and beach bathrooms

via tripadvisor