Cancún · mx

JW Marriott Cancun Resort & Spa

Name: JW Marriott Cancun Resort & Spa
Address: Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone, Cancún, 77500
Rating: 9.1

9.1

Exceptional615 reviews

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Cancún, mx

Luxurious Beachfront Oasis

Exclusive Mayan-Inspired Spa: Experience spiritual revitalization at the exclusive spa offering a range of pampering treatments for ultimate relaxation.

Elegant Guestrooms with Stunning Views: Indulge in lavish amenities including flat-panel LCD TVs and luxurious bedding while soaking in breathtaking views of Cancun's white sand beaches and the sparkling Caribbean waters.

Beachfront Balconies for Serene Relaxation: Unwind on your private balcony overlooking the turquoise waters, a perfect spot to enjoy the beauty of Cancun's beachfront.

Book your stay at JW Marriott Cancun Resort & Spa for a truly rejuvenating and luxurious beach getaway.

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Location

How to Find Us

Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Daily Internet, up to 10 devices including the enhance internet. Two Complimentary snacks items per stay. Complimentary pressing services, 2 items per day. Complimentary Coffees regular or decaf, two per stay in retail shop. Complimentary Two scrub bars per stay. One hour tennis court usage per day (reservation required), Daily Fitness class for two at Pool Deck, please review schedule at Towel Hut. Weekly dancing lesson for two per stay, reservation required. Guacamole hour daily at Lobby bar for all guest . Wine tasting for two per stay (reservation required). Complimentary Drink “Don Reyes” at La 16 Speakeasy, for two people, per stay. The estimated value of these resort fee inclusions is USD 195. At our luxury haven, we believe in crafting more than just a stay – we create unforgettable memories. Discover the curated activities we've prepared for you in the following link: https://event.marriott.com/cunjw-jw-marriott-cancun-resort-and-spa/eventsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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Cancún · mx

JW Marriott Cancun Resort & Spa

9.1

Exceptional615 reviews

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Cancún, mx

Luxurious Beachfront Oasis

Exclusive Mayan-Inspired Spa: Experience spiritual revitalization at the exclusive spa offering a range of pampering treatments for ultimate relaxation.

Beachfront Balconies for Serene Relaxation: Unwind on your private balcony overlooking the turquoise waters, a perfect spot to enjoy the beauty of Cancun's beachfront.

Book your stay at JW Marriott Cancun Resort & Spa for a truly rejuvenating and luxurious beach getaway.

Loading rooms and rates...

Guest Reviews

What Guests Say

9.1

Exceptional

615 reviews

Highlights

+Excellent service
+Beautiful resort

Could Improve

–Food quality needs improvement
–Elevator issues

Cleanliness9.1

Many reviews mention spotless rooms and well-kept property.

Service9.6

Numerous mentions of friendly and attentive staff, particularly Manuel and Raul.

Location9.1

The location was easy to navigate and provides good access to amenities.

Room Quality9.1

Guests appreciated the large, comfortable rooms with good facilities.

Amenities9.1

Clean common areas and good facilities mentioned, though elevators had issues.

Value for Money9.1

Reviewers felt they received good value for the price, despite food concerns.

Food and Beverage8.1

Food quality received mixed feedback; some found it mediocre.

Overall Experience9.6

Overall, guests had an amazing experience and recommended the hotel.

Chen

Couple · May 2026

Liked:Clean and room was a decent size

Disliked:The receptionist tried to double charge us taxes and extra fees upon checking in. Only when we questioned the amount discrepancy, they corrected the amount.

via Nuitee

Ken

Couple · May 2026

Just amazing and we plan on doing it again this fall

Liked:Just top notch from the moment you enter the doors

Disliked:Not much other than an extremely rowdy conference or team group at the pool. Not respectful of others

via Nuitee

Silvia

Family With Children · May 2026

A beautiful and wonderful place to stay.

Liked:Excellent stay with outstanding service. I found the JW Marriott Hotel & Resort in Cancun to be a high-quality hotel with excellent accommodation and outstanding facilities. The room was very spacious and comfortable, beds were very comfortable, the air conditioning was effective and kept the temperature just right throughout our stay. Our room had a beautiful sea view, which was amazing to wake up to every morning. There a several pool areas which are well serviced for food and drink. The beach front was good but at the time we stayed there were some seaweed on the beach which were cleared often and also the waves a bit strong but ok to still enjoy the water - generally lovely to hang around the beach. Breakfast was very good, with fresh fruit and a wide selection of buffet options to choose from. We had dinner at the hotel on three of the six nights we stayed, and each of the restaurants we tried was very good. We also visited several restaurants in the surrounding area, which were excellent and gave us a great experience of Mexican fusion cuisine. Water and snacks were provided in the room at no extra charge. A minor issue was that some bar items were mistakenly added to our bill, although we had not used these items. However, this was quickly rectified by the staff. What really stood out was the exceptional service. The hotel staff were consistently professional, welcoming, and always willing to help. Overall, we had a very enjoyable stay and would highly recommend this luxurious hotel.

Disliked:Nothing.

via Nuitee

ventura

Family With Children · Apr 2026

All good except food was expensive

Liked:It was not included in the room rate

Disliked:Breakfast was too expensive

via Nuitee

Location

How to Find Us

Boulevard Kukulkan KM 14.5 Lote 40-A Hotel Zone

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.