Name: ibis Cancun Centro
Address: Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504, Cancun, 77504
Telephone: 52-998-272 85 00
Rating: 8

ibis Cancun Centro | Member Rates | Dyme

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Covered parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

No single-use plastic straws, Comprehensive recycling policy, No single-use plastic stirrers, No single-use plastic water bottles, No single-use plastic soda bottles, Sustainability/community reinvestment (10% revenue or more)

Location

Cancun, MX

Welcome to ibis Cancun Centro, your ideal oasis in the heart of vibrant Cancun!

Comfort and Connectivity

Stay effortlessly connected with complimentary wireless internet access throughout the hotel, ensuring that your work or leisure needs are always within reach. Relax in one of our 190 modern guest rooms featuring plasma televisions, perfect for winding down after a day out.

Dining and Refreshments

Savor delightful meals at our on-site restaurant or grab a quick bite at the snack bar/deli. Kick back at the bar/lounge with your favorite drink and enjoy our buffet breakfast served daily for a delightful start to your day.

Convenience at Your Fingertips

With a 24-hour front desk, business center, and airport shuttle service, every aspect of your stay is catered to. Plus, you are ideally located near popular attractions like Plaza Las Americas and Royal Yak Casino.

Secure your stay at ibis Cancun Centro and experience the perfect blend of relaxation and adventure!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

137 reviews

Highlights

+Great location
+Friendly staff

Could Improve

–A little noisy

Cleanliness7.8

Clean building

Service8.8

Staff are super friendly and helpful.

Location8.8

Very near to the largest mall in Cancun.

Room Quality7.8

Standard quality for this hotel tier.

Amenities7.8

Standard quality for this hotel tier.

Value for Money7.8

Standard quality for this hotel tier.

Food and Beverage7.8

Standard quality for this hotel tier.

Overall Experience7.8

Wonderful stay overall.

Videodhar

NONE · Apr 2025

Lackluster property at a good location

Liked:My wife and I stayed at this property in April 2025 for just one night. The lobby staff is unwelcoming and slow. The rooms are small, we stayed in a 2x full bed room which showed me as the topmost tier that day. There’s barely any space in the room. It’s a tiny room where putting a single checkin bag is a nightmare. The bathroom and shower game me a “motel” feel. Shower head was a drip - no pressure at all. There was one liquid container in the shower that said shampoo +conditioner+ body wash.

via tripadvisor

Odyssey240688

Family · Jan 2025

Small rooms and small beds

Liked:This hotel is very basic and honestly very small rooms, the beds are really small and this is very unconfortable for a family of 3 cause is really hard to sleep in a twin xl bed the rooms are smelly (some) i use 3 and 1 smells like rotten and very humid, i will not back to this hotel

via tripadvisor

331mahaveerc

NONE · Jan 2025

Worst ibis seen

Liked:Rooms were dirty, towels were dirty with bad smell, we were having two rooms and 1 room was without self and one was without fridge, 1 thing missing in both. safe found already locked and not opened even after request. Hotel and restaurant staff was reluctant to listen any of our request. tiles were coming out in passage. We leave everyday at 6.30 am for tour and asked restaurant to pack breakfast but they skimpily denied. considering all these factor we deserve full refund. I choosed Ibis over nearby Marriott and regret choosing ibis.

via tripadvisor

carminablewis

Family · Aug 2024

Horrible experience terrible staff

Liked:We stayed from 8-12 July, the restaurants and hotel itself was really nice but our experience, the staff and service was appalling 1. We arrived on the 8th and at the Grand they were trying to sell us to upgrade there from Nizuc. It wasn’t a nice welcome. They tried to sell their 90 minutes presentation and a couples massage. The representative was completely oblivious our 8 month old was crying and “didn’t read the room” Why would you want a couples massage if you are travelling with a baby, complete amateurs and lack of service 2. AC never worked our room was awful, no ventilation. 3. Went we left the hotel we were chased by a representative who said to us in light of the bad experience we had in the hotel they wanted to give us an offer of 40/50% discount in a future stay in the next 1.5 years. He noticed I spoke Spanish fluently and said to me just convince your husband to pay 299 USD and you get this offer. When I said can I think about it, is not a good time as we were carrying not only our luggage but the pram, car seat and all the luggage for our baby and he was like it’s now or it expires. I complained about this behaviour to the hotel, and they didn’t even reply. It’s so horrible the staff cheapens the experience and resort. I felt in a motel

via tripadvisor

Location

How to Find Us

Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504

Cancun · MX

52-998-272 85 00

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 13 children stay free when occupying the parent or guardian's room, using existing bedding.</li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).</li> </ul>

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