Name: ibis Cancun Centro
Address: Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504, Cancun, 77504
Telephone: 52-998-272 85 00

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Covered parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Elevator, Breakfast available (surcharge), Television in common areas, Safe-deposit box at front desk, Multilingual staff, Smoke-free property

Location

Cancun, MX

Convenient Amenities - Embrace complimentary wireless internet, a TV in the common area, and tour/ticket assistance. Delicious Dining & Drinks - Indulge in meals at the on-site restaurant, grab snacks at the snack bar, and unwind with a drink at the bar/lounge. Featured Amenities - Benefit from a business center, dry cleaning services, and a 24-hour front desk. Enjoy a buffet breakfast and the comfort of plasma TVs and free Wi-Fi in 190 modern guestrooms near popular attractions. Your perfect stay in Cancun awaits with all these features at ibis Cancun Centro.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.3

Excellent

1,988 reviews

Highlights

+Good location
+Friendly staff

Could Improve

–Small rooms
–Inconsistent amenities

Cleanliness7.6

Reviews mention unsatisfactory cleanliness in some cases, which affects the score.

Service8.6

Staff is consistently described as friendly and helpful, especially in breakfast service.

Location8.7

Conveniently located near shopping areas and the airport as mentioned in multiple reviews.

Room Quality7.1

Rooms are described as small and uncomfortable by several guests.

Amenities8.1

Basic amenities provided, mostly satisfactory but lacking in options for special dietary needs.

Value for Money8.1

Generally seen as good value for a short stay despite some concerns over price increases.

Food and Beverage7.6

Breakfast quality was mentioned negatively in reviews, affecting this score.

Overall Experience8.1

Overall, guests are satisfied but highlight areas for improvement.

Daniel

Solo Traveller · Sep 2026

Conveniently located, friendly staff, good value.

Liked:The place is clean, friendly staff and great location. I liked the Walmart express is right next to the hotel. The breakfast is a buffet with fruit, coffee, bread and cereal. Nothing too fancy. The room was small, but had everything needed. There is an iron in the hallway for public use (which I thought was weird).

Disliked:The free wi-fi is not good. Its intermitent and also slow. If you are planning to work from the hotel, use the wifi of your phone as the one offered there is not very reliable.

via Nuitee

Fay

Couple · Sep 2026

Liked:Location to mall

Disliked:No in room amenities - no coffee or refrigerator in room

via Nuitee

Aldo Gerardo

Couple · Aug 2026

Just fine

Liked:Location

Disliked:The lobby

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Mshamma Jr

Solo Traveller · Aug 2026

Liked:Location, Walmart mini Market below

Disliked:Breakfast some days little options

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Location

How to Find Us

Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504

Cancun · MX

52-998-272 85 00

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Up to 13 children stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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