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Hyatt Zilara Cancun - All Inclusive - Adults Only

Cancún · mx

Hyatt Zilara Cancun - All Inclusive - Adults Only

9.4
Exceptional503 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Hyatt Zilara Cancun - All Inclusive - Adults Only
Offsite parking discounted rates availableParkingOffsite parking discounted rates availableRestaurantSwimming poolBilliards or pool table

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Guest education on local ecosystems and culture, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Cancún, mx

Stunning Caribbean Views and Endless Entertainment

Luxurious Accommodations and Activities

Indulge in wine tasting and craft-making classes during your stay at the Hyatt Zilara Cancun. The resort offers a range of activities to ensure a memorable experience for all guests.

Gourmet Dining and Vibrant Nightlife

With 6 specialty restaurants and 5 bars, guests can savor a variety of dishes and cocktails. Immerse yourself in a culinary journey and enjoy the vibrant nightlife at this adults-only all-inclusive resort.

Live Entertainment and Cultural Shows

Experience live nightly entertainment, themed parties, and cultural shows at the Hyatt Zilara Cancun. There is never a dull moment at this resort, offering something exciting for everyone to enjoy.

Book your stay at the Hyatt Zilara Cancun now for an unforgettable and vibrant getaway by the Caribbean Sea.

Loading rooms and rates...

Location

How to Find Us

Blvd Kukulkan Km. 11.5 Zona Hotelera

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification (must be 18 years or older to stay at hotel) and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note the Resort does not issue refunds for no-shows or early departures. Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking. All our rates are in US dollars and include taxes, service charges and gratuities, except for Environmental Fee in Mexico (where applicable) payable by guest at the resort.

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HYATT ZILARA CANCUN - ALL INCLUSIVE - ADULTS ONLY

Guest Reviews

What Guests Say

9.4

Exceptional

503 reviews

Highlights

  • +Excellent service
  • +Beautiful location
  • +Great amenities

Could Improve

  • –Room for food improvement
  • –Minor cleanliness concerns
Cleanliness9.4

Overall comments indicate a clean resort environment, although some concerns about food quality.

Service9.8

Numerous mentions of attentive and friendly staff, enhancing the experience.

Location9.9

Positive comments about the beach location and overall setting.

Room Quality9.3

General positive sentiment, with mention of upgrades enhancing the stay.

Amenities9.3

Amenities were highlighted positively with enjoyable spa and activity options.

Value for Money9.3

Guests felt that the experience provided good value, despite some issues with food.

Food and Beverage8.4

Mixed reviews on food quality; some good experiences but also noted room for improvement.

Overall Experience9.8

Overall positive experiences reported; guests expressed a desire to return.

Y3798ZValexv

Friends Getaway · Apr 2026

10

Great vacation and I will be back

Liked:Great staff, rooms and food. The only drawback in my opinion is the gift shop which is massively overpriced. $ 9 us first a disposable lighter is out of hand. I was hoping to see some monkeys 😁

via tripadvisor

redwillow52

Couples · Apr 2026

2

2025 reviews don’t make sense

Liked:This hotel has been closed since April 2025….. for renovations ….. Just re opened for business April 2026…. Where do these reviews come from ????? Please explain reviews

via tripadvisor

SHemB6818TN

Couples · Feb 2026

10

Full review for one of the best all inclusive vacatoins we've ever had!!

Liked:After an amazing experience at Hyatt Zilara Cancun, I felt like I had to share an honest review. I’m a big fan of all-inclusive resorts, especially in Cancun and the Riviera Maya, but our stay at Zilara was something else. It was our 10-year anniversary and we were super excited. The team knew about our special occasion and went above and beyond. They upgraded our room for free and surprised us with champagne and chocolate cake in the room. It was the perfect way to kick off the trip. We were surprised to find that almost all the rooms have ocean views. We upgraded to an oceanfront room on a higher floor and the view was just incredible. The room was huge, honestly felt like a suite, and it even had a jacuzzi inside. Super clean, super comfy. There are 7 restaurants and none of them feel like your typical all-inclusive food. There’s Asian fusion, seafood, upscale Mexican, a farm-to-table spot, and a rooftop restaurant with unreal sunset views. Food quality was great across the board. Portions are small but you can keep ordering, and everything tasted fresh. The hotel is located right in the middle of the Hotel Zone, where the beaches are that unreal turquoise color Cancun is famous for. We were lucky and had zero seaweed during our stay. If we wanted to go out to the mall or places like Coco Bongo, we just asked the front desk to call a taxi and within a few minutes one was waiting outside. It’s only about a 5 to 7 minute ride to most of the main spots, so the location felt super convenient without being chaotic. One of the biggest surprises was how quiet the property is. Since all the rooms face the ocean, you don’t get street noise at all. Even with the lively vibe around the pool during the day, the overall atmosphere felt calm and relaxing. At night it was peaceful, and we slept incredibly well every single night. The main pool is an infinity pool with a perfect ocean view. Some parts are chill, others are more lively. They had a foam party over the weekend which was a blast. There are cabanas around the pool that usually cost extra, but the team gave us a discount for our anniversary. Loved every minute there. The service here really stood out. Everyone was professional but relaxed, never pushy. They gave us space but were always around when we needed something. No weird tipping vibes or fake friendliness – just genuine, warm hospitality. We've stayed at a bunch of adults-only resorts around here and nothing else came close. Worth It? This was hands down the best value we’ve ever gotten for a vacation. My sister in law told us to book through Travelingos, a local agency, and I’m so glad we did. They work directly with the hotel and got us way better prices than anything we saw online. Plus, all the little extras we got were thanks to them. Highly recommend checking them out if you're planning a trip to Cancun. Hyatt Zilara was incredible. We’ll definitely be back. Huge thanks to the staff and to Travelingos for making it so special.

via tripadvisor

Coastal677021

Couples · Oct 2025

10

Amazing first time experience in Cancun (and spa experience)

Liked:First time in Mexico and Cancun. Amazing experience overall. My fiancee and I did the hydrotherapy circuit which involves a couple's massage. We had a nice experience and would highly recommend Bertha Valet (from the spa).

via tripadvisor