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Hyatt Zilara Cancun - All Inclusive - Adults Only

Cancún · MX

Hyatt Zilara Cancun - All Inclusive - Adults Only

9.4
Exceptional569 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Hyatt Zilara Cancun - All Inclusive - Adults Only
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Stunning Caribbean Views and Endless Entertainment

Luxurious Accommodations and Activities

Indulge in wine tasting and craft-making classes during your stay at the Hyatt Zilara Cancun. The resort offers a range of activities to ensure a memorable experience for all guests.

Gourmet Dining and Vibrant Nightlife

With 6 specialty restaurants and 5 bars, guests can savor a variety of dishes and cocktails. Immerse yourself in a culinary journey and enjoy the vibrant nightlife at this adults-only all-inclusive resort.

Live Entertainment and Cultural Shows

Experience live nightly entertainment, themed parties, and cultural shows at the Hyatt Zilara Cancun. There is never a dull moment at this resort, offering something exciting for everyone to enjoy.

Book your stay at the Hyatt Zilara Cancun now for an unforgettable and vibrant getaway by the Caribbean Sea.

Loading rooms and rates...

Location

How to Find Us

Blvd Kukulkan Km. 11.5 Zona Hotelera

Cancún · MX

+52 998 881 5600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification (must be 18 years or older to stay at hotel) and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note the Resort does not issue refunds for no-shows or early departures. Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking. All our rates are in US dollars and include taxes, service charges and gratuities, except for Environmental Fee in Mexico (where applicable) payable by guest at the resort. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

569 reviews

Highlights

  • +Excellent service
  • +Beautiful location
  • +Great amenities

Could Improve

  • –Room for food improvement
  • –Minor cleanliness concerns
Cleanliness9.4

Overall comments indicate a clean resort environment, although some concerns about food quality.

Service9.8

Numerous mentions of attentive and friendly staff, enhancing the experience.

Location9.9

Positive comments about the beach location and overall setting.

Room Quality9.3

General positive sentiment, with mention of upgrades enhancing the stay.

Amenities9.3

Amenities were highlighted positively with enjoyable spa and activity options.

Value for Money9.3

Guests felt that the experience provided good value, despite some issues with food.

Food and Beverage8.4

Mixed reviews on food quality; some good experiences but also noted room for improvement.

Overall Experience9.8

Overall positive experiences reported; guests expressed a desire to return.

TAKAAKI

Couple · Aug 2026

10

I felt the price was appropriate for the service provided. I was able to relax without hearing any noise from the neighb

Liked:This was my fifth trip to Cancun, but we chose Zilara at my wife's request. The hospitality and smiles lived up to our expectations—from staff pausing to greet us to the overall service—and we had a truly wonderful time, perfect for Japanese guests.

via Nuitee

Kristin

Couple · Aug 2026

8

Lovely renovation, great pools and beach.

Liked:Newly renovated, great staff. They did a great job cleaning the seaweed on the beach although it did start to pile up again by late afternoon.
Disliked:The AC was cold at first but didn’t stay that way though the night.

via Nuitee

christophersO2157BX

Family · Jul 2026

10

Excellent

Liked:Everything was excellent from the service to the food I give Everything a 10. Are 2 servers at the buffet was excellent Carlos,and Abel did a great job serving us. Truly needs a raise 🙏

via tripadvisor

patriciajC3366OR

Couples · Jul 2026

10

Food and Service

Liked:We stayed at Hyatt Zilara Cancún and had the best service and experience at resort and Bulgamila with our waiter Juan and Bartendar Ivan. They gave us the best experience food was amazing and tequila!

via tripadvisor

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