Name: Hotel Xbalamque and Spa Cancun
Address: Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-998-892 3377
Rating: 7

Hotel Xbalamque and Spa Cancun | Member Rates | Dyme

Free WiFiParking (limited spaces)Free self parkingWheelchair-accessible poolFull-service spaFree newspapers in lobby

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Full-service spa, Free WiFi, 24-hour front desk, Terrace, Garden, Luggage storage

Location

Cancun, MX

Luxurious Spa

Indulge in massages, body treatments, and facials at the hotel's spa, or unwind in the outdoor pool and sauna for a truly relaxing experience.

Dining and Entertainment

Savor delicious meals at La Adelita or enjoy a drink at the bar/lounge. Room service is also available for your convenience.

Convenient Amenities

Stay connected with complimentary Wi-Fi, benefit from concierge services, and make use of the onsite hair salon. With free parking and a 24-hour front desk, your stay will be seamless.

With Hotel Xbalamque and Spa, experience a luxurious stay in the heart of Cancun. Book now for a memorable getaway.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.0

Very Good

127 reviews

Highlights

+Unique Mayan-themed décor
+Friendly staff
+Good value for money
+Spacious rooms

Could Improve

–Some areas feel dated
–Limited food options mentioned

Cleanliness6.6

Room was clean and comfortable.

Service7.5

Staff was friendly and helpful, always making sure I had what I needed.

Location8.1

Super convenient location with lots to explore nearby.

Room Quality7.0

Spacious rooms with unique decor.

Amenities7.1

Hotel lobby was nice, with a pool open from 8am to 8:00pm.

Value for Money6.5

Quirky, budget-friendly hotel that offers good value.

Food and Beverage6.6

Standard quality for this hotel tier.

Overall Experience6.5

Overall a good experience, with unique character and atmosphere.

Ramon

Extended Group · Jun 2026

Not satisfied at all.

Liked:Location

Disliked:Not very clean and has cockroaches. Linens are very dingy.

via Nuitee

Pily

Family With Children · Jun 2026

Great

Liked:Everything was lovely

via Nuitee

Sharmiley

Couple · Apr 2026

Liked:The hotel is like a museum wthat gives insight in the mythical story of two important Mayan brothers.

Disliked:Nothing specific

via Nuitee

Shelley

Family With Children · Apr 2026

Liked:Hot water in shower

Disliked:Poor mattress, no blanket in room only had thin top sheet to cover with, inadequate lock on room door, was told pool was out of service but when going to look at it was told by restaurant staff associated with hotel if you eat there you can use the pool. Typical Mexican answer, tactic to get customers to eat at that restaurant. Would not go in that dirty cesspool of germ infested gross water filthy! It is clearly closed for a reason. Construction going on in property yet not mentioned on website

via Nuitee

Location

How to Find Us

Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500

Cancun · MX

52-998-892 3377

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 8:00 PM.</li><li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> </ul>

Explore More