
Cancún · MX

Cancún · MX
Check-in / Check-out
From 03:00 PM · Until 12:30 PM
Classification
3-Star Hotel
Amenities
WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning
Location
Cancún, MX
Convenient Location in Cancún
Hotel Santa Maria, just 1.3 km from Cancun Bus Station, offers a comfortable stay with a garden, free parking, and a terrace. The 3-star hotel features air-conditioned rooms with free WiFi and private bathrooms. Guests can enjoy the convenience of a 24-hour front desk, ATM, and currency exchange services.
Modern Amenities
Each room is equipped with a flat-screen TV for entertainment, and some rooms even boast a private balcony for guests to relax and enjoy the view.
Near Major Attractions
Explore Cancún with ease as Hotel Santa Maria is close to Cancun Government Palace, Cristo Rey Church, and Parque las Palapas. With Cancún International Airport just 19 km away, your journey to the hotel is convenient and stress-free.
Book your stay at Hotel Santa Maria now for a memorable experience in Cancún!
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:30 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
When booking 3 rooms or more, different policies and additional supplements may apply. Please note that alcohol consumption is prohibited at the property. Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Very Good
262 reviews
Highlights
Could Improve
Mixed reports: several guests praised good cleaning, but multiple comments note dirty bathrooms, bad smells and at least one 'sucio' complaint and cockroaches — overall slightly below average.
Generally positive: staff described as amable/attento and good trato in several reviews, though a few guests reported poor handling of problems (ignored complaints, extra charge). Overall service is frequently praised.
Strong positive consensus: many guests highlighted the central/airport-convenient location and easy access to transport and commerce; location is a clear strength.
Mostly comfortable rooms with some positives (beds, some rooms with microwave/fridge, comfortable) but occasional issues (improvised fixes, small TV, broken shower) keep it from being top-tier.
Limited amenities: secure parking noted positively, but frequent mentions of no breakfast/coffee, no hangers/closet space, small parking and no hot water at night reduce the score.
Good value: many reviewers call it economical or 'you get what you pay for' and praise price/parking; a few concerns about extra charges but overall perceived as good value.
Noted weakness: multiple guests explicitly mention the absence of breakfast or even coffee; food/beverage offering is minimal or nonexistent.
Generally positive stays: several 'gran estancia' and 'muy agradable' comments, stable wifi and friendly staff balance the negative reports (noise, cleanliness issues) to produce a strong overall impression for many guests.
JOSE LUIS
Couple · Apr 2026
Good
via Nuitee
Elizabeth
Couple · Feb 2026
via Nuitee
Steven
Solo Traveller · Jan 2026
Excellent value
via Nuitee
Angel
Extended Group · Jan 2026
via Nuitee
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