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Hotel Plaza Kokai Cancún

Cancún · mx

Hotel Plaza Kokai Cancún

7.9
Very Good754 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Hotel Plaza Kokai Cancún
Swimming poolExercise/lap poolConcierge serviceNon-smoking roomsAir conditioningRoom service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Swimming pool, Room service, Terrace, Family rooms

Location

Cancún, mx

Convenient Location: Situated in the heart of Cancun, Hotel Plaza Kokai offers easy access to downtown, stunning beaches, and captivating Mayan attractions.

Comfortable Accommodation: The guest rooms at Hotel Plaza Kokai are thoughtfully furnished, providing a cozy retreat for both business and leisure travelers.

Proximity to City Attractions: Explore the vibrant city of Cancun with ease as shopping centers and cultural treasures are just a stone's throw away.

Experience the best of Cancun at Hotel Plaza Kokai - book your stay now!

Loading rooms and rates...

Location

How to Find Us

Avenida Uxmal 26 Super Manzana 2A

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

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HOTEL PLAZA KOKAI CANCÚN

Guest Reviews

What Guests Say

7.9

Very Good

754 reviews

Highlights

  • +Convenient location
  • +Friendly staff

Could Improve

  • –Cleanliness issues
  • –Poor service quality
Cleanliness7.1

Guests reported issues with dirtiness, including unclean bathrooms and leftover debris in rooms.

Service8.0

While some guests found the staff friendly, there were significant complaints about service quality and responsiveness.

Location9.1

Convenient location reported by multiple guests, close to public transportation and attractions.

Room Quality7.5

Rooms were noted as spacious by some, but issues with cleanliness and condition were frequent.

Amenities7.0

Limited amenities reported, including lack of hot water and issues with pool cleanliness.

Value for Money8.5

Guests felt that the price was acceptable given the location, though issues were noted.

Food and Beverage7.6

Some positives about meal quality, though breakfast not included has been mentioned.

Overall Experience8.4

Mixed overall experiences, with substantial positives about location but significant negatives about cleanliness and service.

Kennon L

Couple · Apr 2026

7

Worth the price. Comfy feels at home. Nice little pool great little restaurant.

Liked:The pool was actually well taken care of and enjoyable temperature. Nice little patio. All the personnel are nice. Cool little underrated restaurant attached great breakfast great dinner. Short walk to a ADO bus line.
Disliked:It was fine, perfect for my needs and well priced. •Watch that toilet though when you flush it the handle jiggles; jiggle it back up so it doesn’t leak outside the backside. Flush handle probably needs fixed and tightened up. Hot water is questionable at certain times but still tolerable. I figured it out fast lol

via Nuitee

Arancibia

Solo Traveller · Apr 2026

4
Liked:Location and price
Disliked:I think it was ridiculous to pay for an extra guess and they have other rules and fees that were annoying

via Nuitee

ABDULAZIZ

Solo Traveller · Apr 2026

7

Basic hotel

Liked:Location
Disliked:Poor amnesties

via Nuitee

Anjali

Family With Children · Apr 2026

6

A simple, comfortable stay for a night in Cancun in a good location.

Liked:Ease of check in, and staff were great when payment card did not process in advance for the booking. Help with bags provided and easy location. Room was comfortable enough for one night. Good road of restaurants nearby (5-10 minute walk from the hotel).
Disliked:The pool could be updated a bit as was not the inviting. Parking is limited onsite but surrounding roads have space and free public parking - but be prepared to not have an allocated parking space as the hotel car park only fits 4 cars so you might have to stop to check in and unload before parking elsewhere.

via Nuitee