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Hotel Hacienda Cancun

Cancún · mx

Hotel Hacienda Cancun

7.7
Very Good396 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Hotel Hacienda Cancun
Swimming poolPool sun loungersExercise/lap poolScreens / Barriers between staff and guests for safetyConcierge serviceNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Swimming pool, Terrace, Family rooms, Luggage storage

Location

Cancún, mx

Central Location and Outdoor Pool

Hacienda Hotel, centrally located in Cancún, offers a relaxing stay with its outdoor pool and proximity to the city's main avenues and stunning beaches.

Comfortable Rooms and 24-Hour Service

Enjoy air-conditioned rooms with essential amenities like TV and private bathrooms. Benefit from a 24-hour front desk and a helpful tour desk during your stay.

Convenient Facilities and Nearby Attractions

Take advantage of free Wi-Fi, lush gardens, and a terrace at the hotel. Explore Mercado 28 market just steps away and reach the airport conveniently in 20 minutes.

Book now for a delightful stay at Hacienda Hotel, where convenience and comfort meet seamlessly.

Loading rooms and rates...

Location

How to Find Us

Supermanzana 22 Lote 39 y 40 Avenida Sunyaxchen

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

When booking 3 rooms or more or 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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HOTEL HACIENDA CANCUN

Guest Reviews

What Guests Say

7.7

Very Good

396 reviews

Highlights

  • +Good location
  • +Friendly staff
  • +Affordable

Could Improve

  • –Poor cleanliness
  • –Old facilities
  • –No hot water
Cleanliness6.0

Multiple reviews mention poor cleanliness, including mold and bad odors in rooms.

Service8.4

Friendly and helpful staff are frequently praised.

Location8.9

Good location close to transportation and restaurants.

Room Quality6.5

Rooms are described as outdated and sometimes lacking basic amenities.

Amenities7.5

Basic amenities are available, but some facilities are reported as inadequate or malfunctioning.

Value for Money8.4

Affordable pricing for a place to stay, considering its location.

Food and Beverage8.0

No specific comments provided, assumed to be standard.

Overall Experience8.0

General sentiment reflects a mix of positive and negative experiences, but overall meets expectations for a budget hotel.

maliheh

Solo Traveller · Apr 2026

8

Ok place and not very especial

Liked:It was clean ,good size room and comfortable. The swimming pool was OK but the deepness a bit strange.
Disliked:They were not responsive and not replying to the messages that was sent to them during the booking or WhatsApp. Breakfast was very poor and next to nothing and it's evident the owner do not care as this issue was raised by other guests.

via Nuitee

Toby

Family With Children · Apr 2026

7

Good location, and good price for a night,

Liked:Good location,
Disliked:The hot water was limited to a 5 minute shower.

via Nuitee

Ruby

Solo Traveller · Apr 2026

8

Perfect for a short stay

Liked:Great location, quiet but close to the markets and main roads. Air conditioning cooled the room quickly and nice to have a small outdoor space.
Disliked:Small and basic but good for the price!

via Nuitee

Dan

Family With Children · Mar 2026

1
Liked:not much to like in this place besides the location, what made me laugh is the electric plus ABOVE the door
Disliked:this place is takes the cake, the room is terrible, dirty , cracks on the wall, the bed is like 100+ year old, the receptionist is everything but helpful, the electricity plug is moving yes its moving not fixed neither the light switch so its everything but safe. Ive been traveling alot and i do not mind staying a night in not so fancy places but this is just pure nightmare, i dont even know how on earth booking.com let them advert on their site.

via Nuitee