Name: Hotel Colonial Cancun
Address: Tulipanes 22 x Avenida Tulum, Cancún, 60111
Rating: 7.3

Hotel Colonial Cancun, Cancún | Member Rates | Dyme

Swimming poolPool sun loungersExercise/lap poolConcierge serviceNon-smoking roomsAir conditioning

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Swimming pool, Family rooms, Pets allowed, Express check-in/check-out

Location

Cancún, mx

Luxurious Hotel in Cancun with Free Wi-Fi and Garden

Spacious Rooms with Cable TV

Indulge in comfort at Hotel Colonial Cancun with spacious rooms featuring cable TV and private bathrooms for your relaxation.

Convenient Amenities and Services

Enjoy free Wi-Fi, an internet café, laundry services, and fax facilities during your stay at Hotel Colonial, ensuring a hassle-free experience.

Prime Location with Easy Access to Transportation

Located near public transportation and surrounded by restaurants and entertainment options, Hotel Colonial Cancun is the perfect choice for your next getaway.

Book now to experience the ultimate blend of comfort and convenience at Hotel Colonial Cancun.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

7.3

Very Good

447 reviews

Highlights

+Buena ubicación
+Amabilidad del personal
+Precio accesible

Could Improve

–Problemas de limpieza
–Mantenimiento de instalaciones

Cleanliness6.2

Multiple mentions of issues with bathroom cleanliness and odors in some rooms.

Service8.2

Mixed reviews, but several positive mentions of staff being helpful and friendly.

Location8.7

Many reviews highlight the hotel's very convenient location.

Room Quality6.7

Inconsistent room quality; some issues with size and maintenance were noted.

Amenities6.7

Amenities like WiFi and bathroom conditions received some complaints.

Value for Money7.7

Generally seen as good value for money considering the location.

Food and Beverage7.0

No specific mentions, assumed standard quality for this hotel tier.

Overall Experience7.2

Overall mixed experience; enjoyed the location and friendly staff but disappointed with some facilities.

Taylor

Solo Traveller · May 2026

Friendly, felt safe

Liked:I like that it was convenient

Disliked:Drop off/ pick location required some walking couldn’t drive directly to location

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Nicole

Solo Traveller · May 2026

Liked:Good location, 24 hr reception, staff was friendly. The AC was working.

Disliked:The hotel is really old and the rooms are extremely outdated. We did not expect to find this level after seeing the pictures posted, also not considering a rating of 7,5. We expected more. There were dead bugs in the floor which made us doubt the cleaning. There was a sewage smell coming out of the bathroom. The walls and windows are thin and you can hear everything going on outside. So on a Saturday night, don't expect to be able to sleep before 2am (there are parties at the bars around). If you went to Cancun to party, then maybe it is a good option. I really expected more from this place. For the same price you can find a better hotel to stay. I wouldn't come back. I arrived at 10pm and I was only staying for one night. If I had a reservation for more days, I would have probably changed hotels. They give you a list of rules you have to follow upon checking in and one of those was about charging a fee if the towels are found with stains or in bad conditions. Needless to say that the towels provided were stained and had holes. So if they would have charged me a fee for that, I would have complained (they didn't charge me so I didn't complain), but I thought they have too many rules and are probably too strict for the service/quality you are getting.

via Nuitee

Frederick

Couple · Apr 2026

Perfect

Liked:Location

Disliked:Nil

via Nuitee

Isabel

Solo Traveller · Apr 2026

Liked:Good location, ADO terminal and Palapas park nearby 5 minutes walk. Lots of facilities nearby.

Disliked:The pillows, too thick for my taste.

via Nuitee

Location

How to Find Us

Tulipanes 22 x Avenida Tulum

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. This property does not allow the consumption of alcoholic beverages.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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