Name: Hotel Blue Star Cancun
Address: Av Palenque #102 SM 26 MZ 20 LT 70, Cancún, 77509
Rating: 7.7

Hotel Blue Star Cancun, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, mx

Centrally Located Luxury in Cancún

Modern Comforts: Hotel Blue Star Cancun offers air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Enjoy the convenience of a coffee machine, balcony, and city views in select rooms, along with a safety deposit box for your valuables.

Relax and Unwind: Indulge in the hotel's hot tub, dine at the on-site restaurant, or unwind on the terrace overlooking the bustling city. The shared lounge provides a cozy space to socialize, while room service and a 24-hour front desk cater to your every need.

Convenient Amenities: Start your day with a continental breakfast before exploring nearby attractions like Beto Avila Stadium and Cancun Bus Station. With free private parking and a paid airport shuttle service, your stay at Hotel Blue Star Cancun promises both luxury and convenience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

7.7

Very Good

277 reviews

Highlights

+Friendly staff
+Good location
+Comfortable beds

Could Improve

–Cleanliness issues
–Limited food options
–Room maintenance problems

Cleanliness6.9

Some reviews mention cleanliness issues such as mould in bathrooms and general maintenance problems.

Service8.3

Positive remarks about the friendliness of staff, but some complaints about the quality of service.

Location8.7

Multiple reviews noted a good location, convenient for tours and close to amenities.

Room Quality7.0

Issues mentioned regarding maintenance and comfort in some rooms.

Amenities7.6

Amenities were positively noted; however, several users expressed a need for improvement.

Value for Money8.2

While some guests found value in their stay, others felt the accommodation did not match service quality.

Food and Beverage6.8

Limited breakfast options and complaints about the overall food quality were prevalent.

Overall Experience8.0

Generally mixed feedback; while some enjoyed the experience, there were notable dissatisfaction points.

Arrie

Family With Children · Jun 2026

Great

Liked:Great location

Disliked:Nothing

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de Leon

Family With Children · Apr 2026

Liked:The staff is amazing, front desk staff are very kind and friendly, same with housekeeping and breakfast attendand, this is my 2nd time in this hotel. It's a small 14 rooms hotel but very comfortable and really good customer service.

Disliked:I think they have to explore something else in the swimming pool area, with music and some one at the bar, it's my recommendation to give more live to this amazing place

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oLUBIYI

Solo Traveller · Feb 2026

Enjoyable.A serene environment.

Liked:Good service;in particular the pattern of the fruits served.

Disliked:Direct attention to guests.

via Nuitee

Craig

Couple · Jan 2026

Got to see the New Year’s Eve fireworks from the balcony. Away from the beaches but great place downtown.

via Nuitee

Location

How to Find Us

Av Palenque #102 SM 26 MZ 20 LT 70

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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