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Hilton Cancun Mar Caribe All-Inclusive Resort

Cancún · MX

Hilton Cancun Mar Caribe All-Inclusive Resort

9.2
Exceptional1,382 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Hilton Cancun Mar Caribe All-Inclusive Resort
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Luxurious Caribbean Resort

This stylish resort facing the Caribbean coast boasts a marina on the Nichupté Lagoon, offering outdoor pools and elegant rooms and suites with panoramic views.

Culinary Delights

Discover an all-day buffet perfect for families and elevated restaurants featuring Japanese, Italian, and Mexican cuisine. With menus from around the world, every day is full of flavor at our eight restaurants and bars.

Relaxation and Paradise

Unwind in the afternoon with a refreshing poolside drink, soaking in the paradise surroundings. Don't miss any details; they are important for your ultimate relaxation experience.

To experience luxury, culinary excellence, and relaxation in paradise, book your stay at our exquisite Caribbean resort today!

Loading rooms and rates...

Location

How to Find Us

Kukulcan Boulevard Km 17 Lote 50 Zona Hotelera

Cancún · MX

52-998-689 2660

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

All reservations will be subject to the payment of an environmental tax, the cost of this tax will be MX $145.24. Prices are in Mexican pesos and per night payable directly at the hotel reception at the time of check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

1,382 reviews

Highlights

  • +Exceptional, named staff and attentive service
  • +Clean rooms and consistent housekeeping
  • +Excellent spa, hydrotherapy and fitness offerings
  • +Strong entertainment program and pool/beach experience
  • +Positive food and restaurant experiences
Cleanliness9.2

Housekeeping kept rooms spotless throughout the stay; multiple reviewers noted clean rooms and tidy common areas.

Service9.2

Outstanding staff service repeatedly praised by name (bartenders, pool servers, waiters, fitness manager); many examples of staff going above and beyond.

Location9.2

Standard quality for this hotel tier

Room Quality9.2

Rooms described as comfortable and well-maintained with consistent housekeeping service.

Amenities9.2

Strong amenities highlighted: spa (massage, hydrotherapy), fitness program and classes, pool and entertainment offerings.

Value for Money9.2

Standard quality for this hotel tier

Food and Beverage9.2

Food and beverage experiences were positive overall (Maxal Mexican, hibachi, bar experiences), with servers and recommendations singled out.

Overall Experience9.2

Consistently excellent stays reported — celebrations, attentive staff, entertaining programs and clean facilities led guests to recommend returning.

jennifer

Solo Traveller · Sep 2026

10
Liked:Oceanvew
Disliked:Seaweed

via Nuitee

Sunshine61669329763

Solo Travel · Aug 2026

10

Vitamin c facial

Liked:I had a vitamin c facial with Veronica, it was so relaxing and my face felt glowy and bright. I love the product used on my skin. Thank you Veronica, for such a special treatment.

via tripadvisor

P2822PHrachelh

Family · Aug 2026

10

Returning guests... Jarlin was amazing!

Liked:This was pur second time back to Hilton Mar Caribe and it didnt disappoint! There was something to do every night, multiple activities throughout the day or children and adults. If you have picky eaters, dietary restrictions or severe allergies, this is the place to go with complete peace of mind. Jarlin was absolutely exceptional. He made our entire family feel welcomed, taken care of and ensured we had everything we needed. He went above and beyond to accommodate dietary restrictions to make sure none of the kiddos felt left out.

via tripadvisor

lucywH9191JP

Family · Aug 2026

10

5⭐ The best all-inclusive we've stayed at in Mexico!

Liked:We’ve just had the most amazing two weeks at Hilton Mar Caribe, and without a doubt it’s the best all-inclusive hotel we’ve stayed at in Mexico. We were a family of 8, ranging from 5 to 80 years old, and every single one of us had the best time. The staff work tirelessly to make your stay feel luxurious and relaxing, and from the moment we arrived we felt completely at home. The hotel itself is beautiful. The décor is stunning, and we had a large sea-view room with a spacious balcony and a gorgeous bathroom with a huge freestanding bath. The only small thing that could have been explained better at check-in is the QR code on the hotel wristband. We initially thought we needed the app, which we struggled to set up with our booking number, so it would have been helpful if someone had pointed out that the QR code gives you access to the daily schedule. Food & Restaurants The restaurants were fantastic, with plenty of choice for adults. Our favourites were the Italian and Asian restaurants, and the food was excellent throughout our stay. The only slight downside was that the children's menu was a little limited, but it certainly didn’t spoil the experience. Pools, Activities & Entertainment The gym has a great range of equipment and regular fitness classes. It isn’t huge, but it never felt overcrowded. There are activities running throughout the day. We loved the water aerobics, and the afternoon games at the North Pool were always good fun. Some activities, like aqua aerobics, need booking in advance. The entertainment team—Michelle, David, AJ and Monica (plus two others whose names I sadly can’t remember!)—were brilliant at getting everyone involved without being pushy. Kids Club The Kids Club deserves a special mention. My daughter absolutely loved it and especially loved Mitch, who she said was incredibly kind. The activities were fantastic—bracelet making, arts and crafts, Uno tournaments, pizza making—and she couldn’t wait to go back every day. Excursions We booked two excursions through the hotel. Xplor was incredible and is an absolute must-do. Although my 5-year-old couldn’t go on one of the larger slides, we all completed the 7-line zipline course—including our 80-year-old family member! Exploring the caves was amazing, and the buffet lunch had loads of choice. We also did the Whale Shark excursion, which was genuinely magical. Swimming alongside such incredible animals was unforgettable. The only downside was that it felt quite chaotic, with a lot of boats and people around the whale sharks, which made us feel a little uncomfortable. Outstanding Service On our last evening I tripped and bumped my head. I didn’t want to make a fuss, but the hotel’s medical team were already waiting outside the restaurant to check I was okay and give me an ice pack. It was such a thoughtful touch and really summed up how well the staff look after their guests. A special thank you to the amazing pool bar staff—Baak, Marcos, Carlos and Gabriel—who were all incredibly friendly, attentive and kept the drinks flowing with a smile throughout our stay. They really helped make our holiday extra special. Would We Return? Absolutely. This holiday had the perfect mix of relaxation, amazing food and drinks, family activities and exceptional service. We’ve visited Mexico four times before and stayed at other all-inclusive hotels, but Hilton Mar Caribe is by far our favourite. Thank you to everyone at Hilton Mar Caribe for giving us such a wonderful family holiday. We’ll definitely be back! 🌴☀️

via tripadvisor

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