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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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Hacienda de Castilla

Cancún · mx

Hacienda de Castilla

7.4
Very Good217 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Hacienda de Castilla
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 12:00 AM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Parking, Non-smoking rooms, Air conditioning, Swimming pool, Restaurant

Location

Cancún, mx

Outdoor Swimming Pool and Free Wi-Fi

The hotel boasts an inviting outdoor swimming pool perfect for a refreshing dip after a day at the beach. Stay connected with complimentary Wi-Fi available throughout the property.

Mexican Cuisine at La Hija de Villa

Indulge in authentic Mexican flavors at the on-site bar-restaurant, La Hija de Villa. Immerse yourself in the vibrant culinary scene while enjoying live entertainment and sporting events.

Convenient Location and Shuttle Service

Located just a short drive from Playa Blanca Beach and Puerto Juarez Harbour, the hotel offers easy access to nearby attractions. Take advantage of the shuttle service for a hassle-free journey.

Experience the best of comfort and convenience at our hotel. Book your stay now for a memorable getaway.

Loading rooms and rates...

Location

How to Find Us

Calle 17 Norte Mza. 23 Lotes 9 al 14, SM 64

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 12:00 AM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the Hotel features the distinctive "M" of Moderniza certificate. Please note that a "$82.00 MXN" environmental fee will be charged upon arrival. Groups generated on this platform and/or hidden groups through different agencies, a charge of $250.00 MXN per room per night will be made at the time of check-in. Guests under the age of 18 can only check in with a parent or official guardian.

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HACIENDA DE CASTILLA

Guest Reviews

What Guests Say

7.4

Very Good

217 reviews

Highlights

  • +Friendly staff
  • +Good location

Could Improve

  • –Cleanliness issues
  • –Poor service experiences
Cleanliness6.7

Multiple reviews mention cleanliness issues, including cockroaches and dirty amenities.

Service8.7

Most reviews highlight the friendly and helpful staff.

Location7.2

Central location but described as in a dodgy area, affecting perceived safety.

Room Quality7.2

Some rooms have issues like poor water pressure and maintenance, though generally acceptable.

Amenities7.7

Facilities like the pool and billiards table are appreciated, though some are in need of upkeep.

Value for Money7.5

Mixed reviews on value due to issues with service and cleanliness, but some found it satisfactory.

Food and Beverage6.7

Comments about food cleanliness and lack of variety suggest room for improvement.

Overall Experience7.6

Mixed experiences overall; some guests enjoyed their stay, but significant issues reported.

sorrell

Solo Traveller · May 2026

8

Great value, clean and tidy and beds comfy.

Liked:An easy spot for an onward travel to airport. Cost effective stop in Cancun.
Disliked:The neighbouthood not great but as only a stop over this did not matter to me

via Nuitee

jacqui

Family With Children · Mar 2026

7

Nice room, bit far out in residential run down location sadly

Liked:Nice room, nice staff, clean, nice breakfast but any extras like butter for your toast cost
Disliked:Limited where to eat, hotel restaurant seemed expensive for us, pool not so inviting, location bit too back street, needed taxi to and fro

via Nuitee

FAKHRUDDIN

Family With Children · Jan 2026

5

Attention to details is important

Liked:1. Proximity to shops & restaurants and exchange co. 2. Indoor swimming pool. 3. Indoor restaurant. 4. Pool table.
Disliked:1. No concierge. 2. No on-site sales person for organizing tours. 3. Inside the room, no tap in shower area. 4. Wash basin out side the washroom just in front of cabinet. 5. First day a big 🪳 cockroach was lying on the floor. 6. First day A/C was not working. It was later repaired. 7. A very zigzag way to hotel from main roads. No sign boards.

via Nuitee

Suzann

Family With Children · Jan 2026

10
Liked:Really good experience with this hotel very clean which was my high priority & great staff good location very central. I will stay here again if I come to cancun.

via Nuitee