Name: Grand Oasis Palm - All Inclusive
Address: Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-998-848 7500
Rating: 6.6

Grand Oasis Palm - All Inclusive, Cancun | Member Rates | Dyme

Free WiFiParking (limited spaces)Free self parkingPool umbrellasBilliards or pool tablePool sun loungers

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Free breakfast, Meeting rooms, Full-service spa, Arcade/game room, Free WiFi, 24-hour front desk

Location

Cancun, MX

Welcome to Grand Oasis Palm - All Inclusive, where relaxation and rejuvenation await you!

Indulge in Luxurious Spa Treatments

Unwind at our full-service spa, offering a variety of body treatments and facials designed to soothe your senses and enhance your wellbeing.

Diverse Dining Options

Savor culinary delights at one of our seven on-site restaurants or grab a coffee at our café. Enjoy refreshing drinks at our beach bar or swim-up bar, with a complimentary buffet breakfast provided daily.

Comfort and Convenience

Stay connected with complimentary Wi-Fi and experience exceptional service with concierge assistance. Our well-equipped business center and meeting facilities cater to both leisure and business travelers alike.

Make the most of your getaway by booking your unforgettable stay at Grand Oasis Palm today!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

6.6

Good

227 reviews

Highlights

+Lovely beach
+Proximity to the beach

Could Improve

–Dirty bathroom
–Poor customer service
–Unsafe hotel conditions

Cleanliness4.4

The bathroom was dirty, the toilet flush didn’t work, and there were scratches on the mirror.

Service6.4

Unfriendly reception staff and poor customer service when trying to resolve issues.

Location9.4

The hotel is close to the beach, but finding English-speaking staff is challenging.

Room Quality5.4

Rooms were cramped, with only two beds for five people and insufficient amenities.

Amenities7.4

Limited pool area and many restrictions on movement of furniture.

Value for Money5.4

Not worth the price paid, leading to an early check-out and having to find another hotel.

Food and Beverage4.4

The buffet had very limited options and was considered inedible.

Overall Experience10.0

Overall very negative experience, but proximity to the beach was a small positive.

551zoranl

Couples · Apr 2026

Bad

Liked:So disappointing. Two days in a row, we couldn't find any beach chairs, not on the beach or by the pool. When we asked for help, customer service just said, "Sorry, it's our busy season, we can't help." The next days, we had to set our alarm early in the morning to snag chairs. Every day, we waited 15 to 20 minutes in line for breakfast, lunch, and dinner just to get in. For what we paid, we had a terrible experience at this hotel. I wouldn't go back there even if it was half price.

via tripadvisor

hollandw753

Friends Getaway · Mar 2026

Great experience

Liked:I went during March 2026, and I had a fantastic time. The buffet food was great and very clean; there were plenty of options for everyone. The drinks were also not watered down and were easily accessible. Our room was clean, and the shower was big with warm water. The service was very good; everyone was friendly. The one thing that went wrong was that we couldn't get beach towels for 3/4 of the days after asking multiple times and asking various people. I would happily go back again.

via tripadvisor

O7364TPannc

Family · Mar 2026

Unhappy customer

Liked:I was very disappointed with my stay at this all inclusive resort. The room was not properly cleaned on a daily basis, which was frustrating and below expectations. The food was also quite poor, lacking both quality and variety throughout the stay. Communication with the staff was difficult as many were unable to speak English, making even simple requests challenging. Additionally, the house wine was of a very low quality and not enjoyable at all. Overall, the resort did not live up to the standards typically expected from an all inclusive resort. I would not recommend this resort, it was the worst resort that I have ever stayed at.

via tripadvisor

richardgZ2628CY

Family · Mar 2026

Too much work - hotel switch/name change.

Liked:False advertising - bait and switch. We had previously vacationed at the grand oasis palm. The room looked as when we stayed overlooking the koi pond and lagoon. No stairs or ramps, and restaurant near the elevators and walk in pool near by, ideal for our twin infants and strollers. The grand oasis palm shared wifi, restaurants and pools with the hotel next door the grand oasis and everything between the two were open. On arrival at Cancun there were long line up to nexus kiosk just for them to tell you where to wait for the transfer. Upon arrival we were taken to the hotel next door the grand oasis ( the hotel that looks like 2 triangles) At check in we were told the grand oasis hotel was renamed to the palm and the old hotel was sold to the Hilton and not part of this hotel. They put us in room 504 which smelt musky, old and tired, no draws to put clothes and 6 hangers, the sink tap water smelt like grey water, tiles chipped, and shower filled up as you took a shower. How do they expect 2 adults to live out a suit cases never mind 2 infants as well. The elevators do not go down to the restaurants, beach area or theater for kids shows. There are ramps but none for the theatre and they are so steep and dangerous. Not wheelchair or stroller friendly as the ramps are 22-35 degree incline . Our double stroller had to be taken backwards down the ramps something my wife was unable to do. Going up and down the 7 ramps 4 or 5 times a day is too much work. The top ramp is dangerous as you have to keep left as there is an open stairs with only 6 inch clearance something I caught when one of my wheels went over the stairs the first time using ramps. Kids daycare is only 4 yrs and up, kids shows inaccessible by stroller. Captain Hook pirate boat is 3 yrs and older. We complained about the room and told we had to wait until the next day for the supervisor to give them the room scheduling. Wth computerized systems and they have to wait for a supervisor? We went back at 6am only to be told supervisor not in until 8 am. After breakfast we were told we have another room in the left triangle building but had to wait in our room for the bell boy for our luggage to be collected and again had to wait for the bell boy to deliver our luggage. Our new room was slightly better but nothing like the pictures. Again the room was tired, but at least it had draws and overlooked the grand oasis Sens nee grand oasis palm where we had previously stayed as the GOP. Although a lot of the access between the 2hotels is now walled over, and we later discovered on our own, that they still operate as before sharing pools and restaurants with limited access to restaurants for the GOP and we had to take the long way around to get to the other side. Utubes videos going back to 2023 showed the palm as it was back then and the pictures and description on Sunwing shows the rooms from the now Grand oasis Sens as the grand oasis palm. As I have been to this hotel before I would never have picked to stay on the left side of this hotel campus. It makes me wonder if you can ever trust this hotel chain not to bait and switch hotels names especially as I saw them renovating some of the rooms in the nicer part of the building but not the older side. Food was not much better than Cuba, with chewy beef, pizza was oven baked with fresh topping on a store bought cardboard base! In the buffet restaurant we had to wait to get 2high chairs. My wife would get food and we would still be waiting for 2 high chairs despite numerous request. Steak was chewy unless you paid at $150 for a tomahawk or lobster tail. Booking other restaurant was only the day before. Not a family resort unless your children are 4 yrs or older and like to climb stairs or steep ramps.

via tripadvisor

Location

How to Find Us

Boulevard Kukulkan km 4.5, Zona Hotelera, Cancun, QROO, 77500

Cancun · MX

52-998-848 7500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. </li><li>Free WiFi in public areas has a 2-device limit. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-out is available.</li> </ul>

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