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#593, 1401 Lavaca Street, Austin, TX 78701.
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Four Points by Sheraton Cancun Centro

Cancún · mx

Four Points by Sheraton Cancun Centro

8.4
Excellent261 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Four Points by Sheraton Cancun Centro
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Cancún, mx

Luxurious Stay in Cancún

Outdoor Pool and Restaurant: Enjoy a refreshing dip in the outdoor pool or indulge in delicious meals at the on-site restaurant.

Convenient Amenities: With free WiFi, air conditioning, and a coffee machine in every room, your comfort is our priority. The 24-hour front desk, bar, and meeting facilities cater to all your needs.

Ideal Location: Just 15 minutes from Cancún International Airport and close to major attractions like La Isla Shopping Mall, Four Points Cancun by Sheraton offers convenience and luxury in one place.

Book your stay now at Four Points Cancun by Sheraton for an unforgettable experience!

Loading rooms and rates...

Location

How to Find Us

Avenida Tulum, MZ1 -Lote 2 SM 12

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

An environmental fee of 25.34 MXN pesos per night, per room will be requested at the check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay.

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FOUR POINTS BY SHERATON CANCUN CENTRO

Guest Reviews

What Guests Say

8.4

Excellent

261 reviews

Highlights

  • +Central location
  • +Friendly staff
  • +Comfortable beds

Could Improve

  • –Restaurant service issues
  • –Inadequate cleaning
  • –Limited food options
Cleanliness7.9

The property has been noted to require better cleaning in some bathrooms.

Service9.4

Staff were consistently reported as friendly and attentive, although some criticisms were directed at restaurant service.

Location9.1

Many reviews noted the central location was convenient for access to various amenities.

Room Quality8.4

Rooms were generally comfortable, but there were mentions of outdated furniture.

Amenities8.2

Pools and nearby restaurants were appreciated, but issues with limited channels and towels were noted.

Value for Money8.4

While some found it overpriced for the star rating, others felt it offered decent value.

Food and Beverage6.9

Food quality and service received mixed reviews; breakfast options were generally deemed subpar.

Overall Experience8.8

Guests had an overall positive experience despite some complaints and issues.

Rafael

Couple · Mar 2026

8

Good place. The breakfast could be better!

Liked:The place was clean, and the staff was very good, people were always ready to help. The bathroom is also spacious. No complaints regarding the room.
Disliked:The breakfast could be better for the price they are charging. One example is the water: there is no free mineral water, and you have to ask for a waiter to receive a glass of water, probably from the tap.

via Nuitee

Johanna

Solo Traveller · Feb 2026

1

I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to

Liked:I liked the location
Disliked:I had cockroaches in my room. I asked for a new room, but they ignored me and didn’t give me any other option except to sleep in the nasty room.

via Nuitee

Romina

Family With Children · Nov 2025

10

Lovely

Liked:Everything, the breakfast was delicious.
Disliked:I like everything

via Nuitee

Lita

Solo Traveller · Nov 2025

6

Affordable hotel close to everything.

Liked:Staff was friendly and restaurant dinner staff made an effort to remember your name. Location was okay and easy to get Uber. Away from hotelzone which was nice. Bed was good but AC could not be adjusted so was too cold sometimes and had to turn it off once in a while. Room had a sofa chair which was very good to sit in.
Disliked:Breakfast was not super when you stay more than 2 days. At checkin I was assigned a room where somebody was sleeping and I was asked to pay for my breakfast even if it was included. So a few admin issues

via Nuitee