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Exclusive Apartment with rooftop pool

Cancun · MX

Exclusive Apartment with rooftop pool

8
Excellent5 reviews
  1. Hotel Collection
  2. /Hotels in Cancun
  3. /Exclusive Apartment with rooftop pool
Free self parkingCovered parkingPool sun loungersAccessible shuttleNo accessible shuttle24-hour front desk

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Free self parking, Pool sun loungers, Covered parking, Accessible shuttle, No accessible shuttle, 24-hour front desk

Location

Cancun, MX

Rooftop Pool with Poolside Bar

Indulge in a refreshing drink at our poolside bar while soaking up the sun by the rooftop pool.

Convenient Amenities

Enjoy the convenience of free self-parking and complimentary wireless internet access during your stay at our 16 guestroom property.

Prime Location

Located in Cancun's Zona Hotelera, our exclusive apartment is conveniently close to Puerto Cancun Marina Town Center and just a short drive from popular shopping destinations like Plaza Las Americas.

Book now to experience a relaxing stay at our beachside apartment, where comfort meets convenience in the heart of Cancun.

Loading rooms and rates...

Location

How to Find Us

Kukulcan Boulevard, Zona Hotelera, RIVA, Cancun, QROO, 77500

Cancun · MX

52-9981861418

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

5 reviews

Highlights

  • +Nearby eateries and walking distance private beach
  • +Great apartment in an amazing neighborhood
  • +Lots of space and amenities

Could Improve

  • –Poor service and communication
  • –Major reservation issues including cancellations and electrical failures
  • –Lack of amenities and poor communication
  • –Unsatisfactory booking and payment processes
Cleanliness7.5

Guests consistently mentioned cleanliness as a positive aspect.

Service4.0

Mixed reviews with some guests experiencing poor service and communication issues.

Location8.7

The hotel is conveniently located near eateries, a private beach, and in an amazing neighborhood.

Room Quality4.0

Guests encountered major issues with their reservations, including cancellations and electrical failures.

Amenities4.0

Numerous complaints about lack of amenities and poor communication from both Expedia and the property management.

Value for Money4.0

Unsatisfactory experience with booking and payment processes, leading to additional costs and inconveniences.

Food and Beverage4.0

No specific feedback available regarding food and beverage services in the given reviews.

Overall Experience4.0

Guests faced significant challenges and dissatisfaction with the overall booking and stay experience.

Tera

Family With Children · Mar 2025

8
Liked:Nearby eateries and walking distance private beach

via Nuitee

Melissa

Family · Mar 2025

10
Liked:Great apartment in an amazing neighborhood. Lots of space and amenities. We had a wonderful stay!

via Nuitee

JOHN

· Feb 2025

2
Liked:Hard to review a property we never saw! We were told 2 days before arrival that our reservation would be canceled if we didn't pay, when no means of paying was provided. After resolving that issue through Expedia in Mexico (needing the help of a local to even find their contact info), we were told on the scheduled day of arrival 2 hours prior to check in that we no longer had a reservation at this property due to electrical failure. They were aware of the issue, were waiting for a part to repair it, but never let us know to give us more time to try and find alternate lodging. Communication with the property management was demeaning and in no way helpful nor productive, although ultimately they did provide another option no where near this property, or anything else for that matter, which required us to then incur the cost of a rental vehicle. This booking was a total failure by Expedia and the unit managers. Expedia provided an incorrect email to the property manager, then provided NO emergency contact information to try and resolve the issue, just a chatbot that said it could be "a day or two" before anyone got back to us. Terrible customer "service" by Expedia, will never use again.

via Nuitee

Lily

Partner · Jan 2025

10
Liked:Beautiful place. Nice host.

via Nuitee

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