Name: Emporio Cancun Optional All Inclusive
Address: Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-998-2833-800
Rating: 7.8

Emporio Cancun Optional All Inclusive | Member Rates | Dyme

Wheelchair accessible parkingParking (limited spaces)Free self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Parasailing nearby, Arcade/game room, 24-hour front desk, Terrace, Garden

Location

Cancun, MX

Experience the ultimate beach getaway at our stunning resort in Cancun's Zona Hotelera, where every detail is crafted for your relaxation and enjoyment.

Recreational Paradise

Dive into fun with our outdoor pool featuring an exhilarating waterslide, and maintain your fitness routine at our state-of-the-art 24-hour fitness center. You’ll be entertained with an arcade/game room for all ages, making it perfect for family adventures.

Culinary Delights

Indulge your taste buds at our renowned CúA Culinary Artisans, one of three on-site restaurants serving international cuisine. Enjoy refreshments at our swim-up bar or relax poolside with a drink in hand, ensuring your stay is as delicious as it is delightful.

Convenience at Your Fingertips

With 450 air-conditioned rooms, free self-parking, and extensive meeting facilities comprising 8288 square feet of space, our resort is equipped to cater to all your needs, whether for leisure or business.

Don’t miss out on making unforgettable memories; book your stay today!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.8

Very Good

350 reviews

Highlights

+Great staff
+High-quality food

Could Improve

–Unheated pools
–Limited food options for dietary preferences

Cleanliness6.9

Some concerns regarding cleanliness and maintenance were noted.

Service8.4

Exceptional service mentioned with special commendation for staff.

Location8.4

The location was praised as perfect and ideal.

Room Quality7.9

Rooms were described as comfortable and well-maintained.

Amenities7.4

Some amenities like the pools were criticized; improvements needed.

Value for Money7.9

Overall good value given the positive aspects.

Food and Beverage7.4

Food quality was high, but limited options for dietary preferences.

Overall Experience7.9

Overall positive experience with a few areas for improvement.

N2603XZvincentp

Couples · Jan 2026

Sara in the Best!!!

Liked:Sara, at the cabanas, was incredible. Friendly, fun, and sweet with great service to boot! She made us feel welcome and help my wife, who only speaks, English to get by.

via tripadvisor

Sappybella

Couples · Jan 2026

Perfect Hotel

Liked:Beautiful hotel. We did room service instead of all inclusive. Excellent food. Hasta luego. <3 I recommend the Emporio, and while you’re here, I also recommend the Chichen Itza tour.

via tripadvisor

jesicaf497

Family · Jan 2026

Girls trip with my daughters. Very impressed.

Liked:Here’s a polished, warm TripAdvisor-style review you can post as-is or tweak slightly to fit your voice: We had a wonderful stay at Emporio Cancun and would absolutely return in the future. From the moment we arrived, we were impressed with how clean and well maintained both the rooms and the overall resort were. Everything felt fresh, comfortable, and inviting. The staff truly made our stay special. Everyone was friendly and welcoming, and the service throughout the resort was excellent. The food was great with plenty of variety, and Pier 27 was a really nice touch — it was so convenient to have an on-site store for snacks, drinks, and essentials without having to leave the resort. One of our favorite parts of the trip was spending our days by the infinity pool. My daughters and I rented a cabana daily, and we were always greeted by Mercedes, who was such a joy to see each day. She was consistently happy, remembered our drink orders, and provided absolutely wonderful service. She made our pool days extra special. We also appreciated having room service as an option, especially on those relaxing nights when we wanted to stay in and unwind. The beach was beautiful and well kept, although I do wish there had been more seating available, as it could be difficult at times to find a spot. Overall, this resort offered a great balance of relaxation, comfort, and excellent service. We truly enjoyed our stay and would not hesitate to come back again. If you want, I can also make a slightly shorter version or adjust the tone to be more casual or more luxury-focused.

via tripadvisor

Road58041

Family · Jan 2026

Excellent!

Liked:Diego was an excellent server! Very attentive and kind! He was really helpful And ask us how we were! Picked up our plates quickly and offered drinks promptly! Thank you!

via tripadvisor

Location

How to Find Us

Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500

Cancun · MX

52-998-2833-800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 9:00 PM.</li><li>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. </li><li>Children stay free when occupying the parent or guardian's room, using existing bedding.</li><li>Only registered guests are allowed in the guestrooms. </li> <li>No pets and no service animals are allowed at this property. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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Guest Reviews

What Guests Say

7.8

Very Good

350 reviews

Highlights

+Great staff
+High-quality food

Could Improve

–Unheated pools
–Limited food options for dietary preferences

Cleanliness6.9

Some concerns regarding cleanliness and maintenance were noted.

Service8.4

Exceptional service mentioned with special commendation for staff.

Location8.4

The location was praised as perfect and ideal.

Room Quality7.9

Rooms were described as comfortable and well-maintained.

Amenities7.4

Some amenities like the pools were criticized; improvements needed.

Value for Money7.9

Overall good value given the positive aspects.

Food and Beverage7.4

Food quality was high, but limited options for dietary preferences.

Overall Experience7.9

Overall positive experience with a few areas for improvement.

N2603XZvincentp

Couples · Jan 2026

Sara in the Best!!!

Liked:Sara, at the cabanas, was incredible. Friendly, fun, and sweet with great service to boot! She made us feel welcome and help my wife, who only speaks, English to get by.

via tripadvisor

Sappybella

Couples · Jan 2026

Perfect Hotel

Liked:Beautiful hotel. We did room service instead of all inclusive. Excellent food. Hasta luego. <3 I recommend the Emporio, and while you’re here, I also recommend the Chichen Itza tour.

via tripadvisor

jesicaf497

Family · Jan 2026

Girls trip with my daughters. Very impressed.

via tripadvisor

Road58041

Family · Jan 2026

Excellent!

Liked:Diego was an excellent server! Very attentive and kind! He was really helpful And ask us how we were! Picked up our plates quickly and offered drinks promptly! Thank you!

via tripadvisor