Name: Crown Paradise Club Cancun - All Inclusive
Address: Boulevard Kukulcan Km 18.5, Cancún, 77500
Rating: 8.2

Crown Paradise Club Cancun - All Inclusive, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, mx

Water Park and Spa

The hotel boasts an exciting water park with 8 water slides for endless fun in the sun. Indulge in relaxation at The Spa with rejuvenating hair and body treatments.

Luxurious Rooms and Amenities

Each spacious room offers a balcony with stunning ocean views, along with essential amenities like air conditioning, satellite TV, refrigerator, and a coffee maker.

Diverse Dining Options and On-Site Activities

Savor a variety of cuisines at the hotel's 7 restaurants, from Japanese specialties to Italian dishes. Take advantage of free on-site activities like mini-golf and billiards for a memorable stay.

Book now to experience the ultimate Cancun getaway at Crown Paradise Cancun!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.2

Excellent

2,187 reviews

Highlights

+Great food
+Excellent service

Could Improve

–Issues with environmental fee charge

Cleanliness7.4

Received a negative sentiment due to issues with documentation regarding the environmental fee.

Service8.3

Overall excellent service mentioned, though a specific instance of delay was noted.

Location8.4

Standard quality for this hotel tier.

Room Quality8.3

Standard quality for this hotel tier.

Amenities7.9

Elevator issues mentioned, needing improvement.

Value for Money8.3

Standard quality for this hotel tier.

Food and Beverage8.9

Great food highlighted positively in the review.

Overall Experience8.1

The overall experience is affected by the service issue but balanced by good food.

R6683QYroberts

Family · Jul 2026

Skip over this one

Liked:This hotel is extremely run down, and the food quality is very poor. The overall condition of the property is dirty and in serious disrepair. Every guest we spoke with shared the same level of dissatisfaction. The resort is clearly understaffed and poorly maintained. At times, only one of the three elevators was operational, resulting in long waits. Everything is limited—from seatingi at the restaurants to chairs around the pools—making it difficult to enjoy the amenities. The children’s pool was especially disappointing. Multiple areas were broken and roped off with caution tape, making much of it unusable. It was also visibly dirty and had a strong sewage odor. Many of the water slides throughout the resort were frequently closed, further limiting the experience for families. Much of the resort had a noticeable septic smell. The bathrooms and pool areas were slippery and felt unsafe, creating a significant safety hazard. It was virtually impossible to secure dinner reservations at any of the restaurants. Room service was equally disappointing—it rarely answered the phone, and when it did, requests often went unanswered or were never delivered. The drinks were also disappointing, often tasting watered down or as though they contained little or no alcohol. Transportation assistance was lacking as well. When we asked about getting transportation, we were simply told to take the local city bus. The concierge was one of the few bright spots, and I would recommend speaking with them directly for any assistance rather than relying on other staff. Overall, it is clear the owner is prioritizing extracting revenue from the property rather than investing in maintenance, cleanliness, or the guest experience. The lack of upkeep, poor service, and limited amenities made this one of the most disappointing resort experiences we’ve had. We were so dissatisfied that we checked out after just two days and paid out of pocket to move to another resort, despite the financial loss. We are hoping Costco Travel will provide at least a partial refund. I would not recommend staying at this property.

via tripadvisor

keirakodi

Family · Jul 2026

Fantastic

Liked:Overall brilliant holiday, Veronica in the collage bar is fantastic, met some great people, food was good. We loved our holiday.

via tripadvisor

Chevonne

Solo Traveller · Jul 2026

It's Ok.

Liked:The location from the airport and main Cancun area is great. The pools and activities for the kids. It was relaxed and the kids had a great time. The drinks were lovely and the experience of seeing the turtles lay their eggs on the beach in the evening was amazing. For during the day it really did meet our needs for what we were looking for.

Disliked:The length of time to check in. We had 4 people in front of us, 3 people serving and it took about an hour. It was roasting and we had young children. There should have been drinks (water ) and apologies offered whilst we waited. Wasn't the best start after a long day of travelling. Due to this we avoided ever going to reception in fear of a long wait. The evening meal at the buffet wasn't the best for children. There were fries offered at breakfast and lunch but not in the evening. Simple options as chicken nuggets and fries would be good particularly for a hotel aimed at families. Other than that the food was good (for us non picky people). I really didn't like the set up of the evening entertainment. The shows themselves are fine and.as expected but it felt like you were lead into a conference suite and then lights on and left when done. I prefer an evening area where you can comfortably sit with drinks and have tables and could have the option to stay before and after the show. If possible I'd try and make a better set up for the evening. I am glad I was only there for 5 nights to be honest.

via Nuitee

kels2nw

Family · Jul 2026

What exceptional service!

Liked:We truly enjoyed our time and the service provided. Jose Sandoval at the French restaurant, San Sucis, was exceptional. We appreciated the attention, care and hospitality during our dining experience. The matre d’ even offered to allow us a return visit without a reservation.

via tripadvisor

Location

How to Find Us

Boulevard Kukulcan Km 18.5

Cancún · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Several services, including telephone calls, motorised water sports and the full-service spa, are not included in the all-inclusive plan. The French menu is offered at Fisherman´s Restaurant to satisfy our guests. By order of the local authorities, the property will charge a mandatory environmental sanitation tax of MXN 85.41 per room per night, payable directly at the property. The waterpark is closed from 2 May 2026 to 30 May 2026 and from 14 September 2026 to 26 September 2026.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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