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Comfort Inn Cancún Aeropuerto

Cancún · MX

Comfort Inn Cancún Aeropuerto

6.6
Good693 reviews
  1. Hotel Collection
  2. /Hotels in Cancún
  3. /Comfort Inn Cancún Aeropuerto
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cancún, MX

Convenient Location: Just 5 minutes away from Cancun International Airport, with complimentary airport shuttle service provided.

Modern Rooms: Stylishly decorated rooms with flat-screen TV, safe, and coffee maker for a comfortable stay.

On-Site Dining and Services: Enjoy a meal at the hotel restaurant or opt for room service. The tour desk is available for local area recommendations.

Book now to experience convenience and comfort at Comfort Inn Cancún Aeropuerto!

Loading rooms and rates...

Location

How to Find Us

Carretera Cancún - Aeropuerto Mza 4 L5 SM 301

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Rooms Enjoy bright, modern, air-conditioned rooms decorated in a fresh style with blue and white tones. Our rooms are equipped to provide maximum comfort: • Flat-screen SMART TV. • Work desk and coffee maker. • Safe. • Private bathroom with hairdryer. Included Services and Assistance • Complimentary Breakfast: Available every morning from 7:00 a.m. to 10:00 a.m. • Tourist Information Desk: Guidance on the best local attractions and tours. Location • Cancun City Center: Only 10 minutes by car. • Nizuc Water Park: 20 minutes by car. Important Transportation Information We offer free transportation service exclusively on the Airport–Hotel route: • Service hours: Available from 2:00 p.m. to 10:00 p.m. • Advance booking required: To guarantee your transfer, it is essential to contact the hotel and provide your flight details at least 24 hours before check-in. • Availability: The service is subject to capacity. Last-minute or same-day bookings may not be eligible. Return Note: We do not provide transportation service from the hotel to the airport; however, we have agreements with local transportation companies to offer you preferential rates. (You can find the hotel’s contact details directly in your booking confirmation.)In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

6.6

Good

693 reviews

Highlights

  • +Very close to the airport / convenient for early flights
  • +Reception available 24 hours and easy late check-in
  • +Breakfast cited as complete and varied by multiple guests
  • +Quiet location with little road/aircraft noise
  • +Good option for a short, economical stay
  • +Accessible with nearby restaurants and taxi availability

Could Improve

  • –Poor cleanliness (stained/smelly linens, deficient housekeeping)
  • –Unreliable amenities (Wi‑Fi not working, no soap/shampoo, A/C or weak showers reported)
  • –Old/worn rooms and furniture
  • –Problems with airport transfer service and taxi fare disputes
  • –No hot water reported by several guests
  • –Inconsistent food service/occasional dirty dining areas
Cleanliness4.0

Multiple reviews report poor cleanliness: stained/smelly sheets and towels, complaints of overall deficient cleaning and hallway issues; several guests explicitly called out bad hygiene.

Service6.0

Mixed service: reception praised for 24-hour assistance and late check-in convenience, but several guests reported very poor airport transfer service and a taxi fare dispute, indicating inconsistent staff performance.

Location10.0

Consistently praised for proximity to the airport and convenience for early flights; multiple guests highlighted the location as the primary positive.

Room Quality5.5

Rooms described as old/worn with dated furniture, small beds in some cases, issues with hot water and weak showers for some guests — adequate for short stays but overall aging condition noted.

Amenities5.0

Amenities are problematic for many: reports of unusable Wi‑Fi, non-working air conditioning, no soap/shampoo provided; nearby restaurants and quiet surroundings are positive but in-room amenities are unreliable.

Value for Money7.5

Several guests noted the hotel is economical and 'fits what you pay for' — acceptable for short, budget stays near the airport despite shortcomings.

Food and Beverage8.0

Breakfast is frequently praised as complete and varied (fruit, eggs, chilaquiles, waffles), though a few guests mentioned limited buffet variety or dirty tables on occasion.

Overall Experience6.8

Overall mixed: the property reliably serves the purpose of an airport stopover for many guests, but recurring issues (cleanliness, amenities, occasional poor transfers) lower the general satisfaction.

Laura

Extended Group · Sep 2026

1

Pésimo

Liked:0
Disliked:Lo alquilé por el shuttle, les envié un mensaje para separarlo con 48 horas antes, nunca contestaron el correo, ni el mensaje, que estaba en reparación Solicité taxi a cierto horario, el día anterior, no lo solicitaron, hasta que realicé el check out llamaron al taxi, por lo que me costó el taxi, muy groser@s, altaneros

via Nuitee

Nibloe

Solo Traveller · Aug 2026

8
Liked:Location to airport, and courtesy bus, and breakfast.
Disliked:Couldn't get any sustainable wi fi in the room.

via Nuitee

Soriano

Couple · Aug 2026

9
Liked:I loved how accessible it was.
Disliked:better variety of food at the buffet

via Nuitee

Ernest

Couple · Jun 2026

2

Never again

Liked:Convenience
Disliked:No hot water, poor breakfast with dirty tables

via Nuitee

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