Name: City Express Junior by Marriott Cancun
Address: Av. Tulum Supermanzana 8, Manzana 1, Lote 3-01 Col. Centro, Cancun, QROO, 77500, Cancun, 77500
Telephone: 52-99-81933890
Rating: 7.4

City Express Junior by Marriott Cancun | Member Rates | Dyme

Free WiFiWheelchair accessible parkingParking (limited spaces)Free self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

3-Star Hotel

Amenities

Free breakfast, Comprehensive recycling policy, No single-use plastic stirrers, Free WiFi, 24-hour front desk, Wheelchair accessible

Location

Cancun, MX

Discover a tranquil paradise at City Express Junior by Marriott Cancun, where relaxation meets convenience.

Private Beach & Outdoor Pool

Unwind on our exclusive private beach or take a refreshing dip in the picturesque outdoor pool, providing the perfect backdrop for your vacation.

Complimentary Breakfast & Shuttle Service

Start your day with a delectable complimentary full breakfast and enjoy hassle-free exploration with our free shuttle service operating within a 10-kilometer radius.

Modern Accommodations & Amenities

Stay connected with complimentary wired internet access in our air-conditioned rooms featuring LCD TVs and comfortable furnishings, while additional amenities like a business center and laundry services ensure all your needs are met.

Escape to comfort and luxury at City Express Junior by Marriott Cancun—book your stay today!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.4

Very Good

123 reviews

Highlights

+Good location
+Standard service

Could Improve

–Poor cleanliness
–Awful breakfast

Cleanliness6.4

Hotel needs good cleaning on walls and floors.

Service8.4

Standard quality for this hotel tier.

Location8.4

Well located.

Room Quality7.4

Good overall, but requires maintenance.

Amenities8.4

Standard quality for this hotel tier.

Value for Money7.9

Standard quality for a low-cost hotel.

Food and Beverage5.4

Breakfast options were not good, especially the eggs.

Overall Experience6.9

Overall decent experience but with notable issues.

Road21836018525

Family · Nov 2025

Good, could be better, but it’s not horrible

Liked:The shower water was cold, though a family member staying on a different floor said it was warm after a few minutes. There was also a smell of cleaning supplies maybe? or something similar. Also a towel was a bit dirty but it wasn’t too big of a problem because it was the shower mat and not one of the bigger towels. The breakfast food is good but not too varied but there are free drinks for the entire day I think.

via tripadvisor

209charlied

Couples · Aug 2025

Good, can be better

Liked:Well located, need maintenance and the breakfast... not good. I know it is a low cost hotel, but the eggs were awful. Those little details mathers. The hotel need a good cleanning in their walls and floor, and maintenance. We had to ask for soap.

via tripadvisor

allP6264RP

Couples · Mar 2025

Stolen Phone Ruins Stay

Liked:I left my cellphone in our room when we left. I texted the hotel within half an hour and told them about it but they said my phone was not there! I know I did not pack my phone when leaving because it was with my earphones and they were also not packed. When my wife texted the hotel she also asked them to check the van so I guess someone thought I wasn't sure where I left it and took advantage. I know for certain I left my phone in our room with my earphones and I am sure there is a thief working at that hotel and it shouldn't be difficult to figure out who it is. But I guess management doesn't want to know. Management said procedure was followed to check on my phone . . . difficult to believe when I am absolutely certain my phone was left in the room.

via tripadvisor

ameevanessa

Solo Travel · Feb 2025

Absolutly avoid this hotel

Liked:Terrible Customer Service & Dishonest Staff Avoid This Hotel! I recently had an extremely disappointing experience with this hotel, and I feel compelled to warn others. I had a reservation, but before canceling, I called the hotel directly to confirm whether I would be eligible for a refund. I spoke with a staff member named Anna, who clearly assured me that I could get my money back. Based on this confirmation, I canceled my booking through Booking.com and rebooked my stay elsewhere. After canceling, Anna suddenly backtracked, saying she was not authorized to issue refunds something she failed to mention earlier. To clarify the situation, I contacted Booking.com, who confirmed in writing that the hotel had agreed to process my refund. I was relieved until I received an email from the hotel denying the refund altogether. When I called the hotel again to sort this out, they kept putting me on hold repeatedly, wasting my time instead of addressing the issue. Eventually, they Sayed today Monday the 10th of February that there was no manager in tne hotel because it was weekend… I reminded the lady that it was Monday not weekend , she pitted me on hold again for at least ten minuts and then she Sayed i coupd zend a complain email to the manger and she gave me this email address t escalate (cecht.front@norte19.com) this email adress was not working and in addition they were truly not professional involved and obviously not taking customers seriously. to file a complaint with the manager…. ‘ I have stayed at many marriot hotels in Marco island, San Diego, New York and I always rank the marriot with 5 stars … but this hotel can not keep the name marriot hotels because the service is so I Mens unprofessional , uneducated and absolutly rude. essentially passing me around instead of taking responsibility for their mistake. This is nothing short of deception. If the hotel had informed me from the start that no refund was possible, I never would have canceled my booking. Instead, I was misled by their staff, only to have them completely change their stance afterward. I travel frequently and stay at Marriott properties all over the world, but this experience has shattered my trust. Their unprofessionalism and dishonesty are unacceptable. If you value transparency, good service, and a hotel that stands by its word, do yourself a favor and book elsewhere.

via tripadvisor

Location

How to Find Us

Av. Tulum Supermanzana 8, Manzana 1, Lote 3-01 Col. Centro, Cancun, QROO, 77500

Cancun · MX

52-99-81933890

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Pool access available from 8:00 AM to 8:00 PM.</li> <li>One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>A car is not required for transportation to and from this property. </li><li>Cashless payment methods are available for all transactions.</li> </ul>

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