Holiday Inn Express - Almaty by IHG

Multiple reviews explicitly praise cleanliness (Turkish: 'Temizliği', Russian: 'чисто', Korean: '깔끔하게 정돈'). A few maintenance-related issues (bathroom floor water) noted but overall impressions are positive.

Service is frequently praised — attentive staff, specific thanks to a manager, friendly personnel in many reviews. Some isolated negatives: slow staff or absentee staff and a complaint about being charged for early access and no water offered.

Location is repeatedly mentioned as a strong positive (multiple 'konumu', 'Good location' comments). Generally regarded as a clear strength of the property.

Mixed to negative mentions: some rooms described as narrow, windowless or poorly ventilated, AC/temperature problems, reports of a tired property and a bathroom leak. Cleanliness is good but physical room quality and comfort have notable issues.

Basic amenities are present and appreciated by several guests (Korean review notes adequate amenities), but there are complaints about lack of in-room fridge, WiFi not working for business needs, and limited/dated facilities.

Several guests highlight good value ('Great facility for the price', '가성비 괜찮았던'), though a few feel services or breakfast could be better for the price and point out extra charges at check-in.

Food/breakfast sentiment is mixed but leans negative: multiple comments call breakfast weak or terrible ('Colazione terribile', 'завтрак слабый'), while some others praise tasty breakfasts — overall slightly below average.

General guest sentiment is positive with frequent praise for staff, cleanliness and location; isolated operational issues (room size, AC, breakfast, WiFi) prevent a higher overall rating. This aligns with the target overall score.